4 types of listening
Appreciative
Empathetic
Comprehensive
Critical
Appreciative Listening
- listening for pleasure or enjoyment
Empathic Listening
listening to provide emotional support for a speaker
Comprehensive Listening
listening to understand the message of a speaker
Critical Listening
- listening to evaluate a message for purposes of accepting or rejecting it
Four Causes of Poor Listening
Not concentrating
Listening too hard
Jumping to conclusions
Focusing on Delivery and Personal Appearance
How to improve your skills of active listening?
Resist distractions
Do not allow yourself to be diverted by a speaker's appearance or delivery
Suspend judgment until you have heard the speaker out
Focus on listening
Develop note-taking skills
What should you focus your listening on?
Listen for Main Points
Listen for Evidence
Listen for Technique
Best way to take notes during a speech.
Briefly note a speaker's main points and supporting evidence in a rough outline form