active listening
listening that is focused and purposeful
attitude
our general evaluations of people, ideas, objects, or events
audience centered
focused on the needs, attitudes, and values of the audience
beliefs
the ways in which people perceive reality or determine the very existence of validity of something
close ended question
a question designed to elicit a small range of specific answers supplied by the interviewer- "yes" or "no
colloquial expression
an informal expression characterized by regional variations of speech
connotative meaning
the individual associations that different people bring to bear on a word
decoding
the process of interpreting a message
defensive listening
pretending like we're listening/ listener decides either that they won't like what the speaker is going to say or that they know better
delivery
the verbal and nonverbal behavior that a speaker uses in a public speech
denotative meaning
the literal or dictionary definition of a word
dydadic communication
communication between 2 people, as in a conversation
encoding
the process of converting thoughts into words
feedback
audience response to a message, verbally or nonverbally
informative speech
a speech providing new information, new insights, or new ways of thinking about a topic
interpersonal roles
types of roles or styles of interacting in a group that facilitate group interaction
jargon
specialized terminology developed within a given endeavor or field of study
mass communication
communication that occurs between a speaker and a large audience of unknown people
noise
anything that intereferes with the communication process between a speaker and audience so that the message cannot be understood
persuasive speech
a speech who's goal is to influence the attitudes, beliefs, or values or acts of others
pitch
the range of sounds, high/low of the speakers voice
preview statement
statement included in the introduction of a speech in which the speaker identifies the main speech points
reciever
the recipient of a sources message
small group communication
communication involving a small number of people who can see and speak directly with one another
extemporaneous speaking
a type of delivery that falls somewhere in between impromptu and written or memorized deliveries
manuscript speaking
a type of delivery in which the speaker reads the speech verbatim
impromptu speaking
a type of delivery that is unpracticed, spontaneous, or improvised
special occasion speech
a speech whose general purpose is to entertain, celebrate, commemorate, or inspire
thesis statement
the theme, or central idea, of a speech that serves to connect all the parts of the speech in a single line
transitions
words, phrases, or sentences, that tie speech ideas together and enable a speaker to move smoothly from one point to another
values
our most enduring judgements about what is good and bad in life, as shaped by our culture and our unique experiences
source
the sender, the person who creates a message
reciever
the audience
decoding
the process of interpreting the message
feedback
the audience's response to the message
message
content of communication process: thoughts and ideas put into meaningful expressions, expressed verbally and nonverbally
channel
medium through which the speaker sends a message
audience centered
keeping the needs, values, attitudes, and wants of your listeners firmly in focus
captive audience
people who are required to hear the speaker
voluntary audience
people who attend at their own free will
demographics
statistical characteristics of a given population
cognitive dissonance
Inner tension that a consumer experiences after recognizing an inconsistency between behavior and values or opinions
communication apprehension
the fear or anxiety associated with either real or anticipated communication with others
chronemics
meanings we attach to time
major weakness of internet
may not be accurate