body language
___ ___ involves sending messages through body movements
sender
the person who transmits or sends the message
self-awareness
the ____-____ circle shows how people can use I-statements to express their points
frown
a facial expression that can show you disagree with what is said
negotiation
people take turns sending and receiving messages to reach a solution to a problem
communication
an exchange of information between two or more people
conflict
when two people disagree on some issue
descriptive
statements that report what you have seen or heard
verbal
using words to send and receive messages
reflecting
repeating messages in your own words
shared
good communication occurs when a ____ meaning is reached
resolution
a term meaning conflict is settled
gestures
arm movements used to send messages
prejudice
biased opinions formed without facts or knowledge
blaming
a pattern in which people accuse others for everything that goes wrong
barriers
a closed mind, a mixed message, and poor listening skills are all examples of ____.
identify
the first step in solving a problem
stroking
a term used to describe positive comments
you-statements
____-____ make others feel put down and inferior
learned
communication skills can be ____
feeling
statements that let others know how you feel
distracting
a pattern in which people ignore unpleasant situations
I-statements
__-____ can be used to speak clearly for yourself
problem ownership
the second step in problem solving is to identify this
thought
statements that describe your interpretations
relaxed
a ____ environment helps promote good communication
checking-out
asking questions to clarify a message
active
a type of listening in which the receiver responds to the sender
compromise
both parties give in somewhat to reach a solution
nonverbal
the part of a message that is not words
receiver
the person who hears and interprets the message
placating
a pattern in which people try to please others
mixed message
using body language that doesn't match with what they are saying
action
statements that let others know what you are doing right now
intension
statements that let others know what you want to do
passive listening
means just taking in a message
superficial communication
making up the majority of our conversation -- talking about weather, name, school, etc.
personal communication
includes opening up and talking about feelings, beliefs, and ideas that mean something to you
validating communication
enforces people's feelings about themselves
(1: accept them and their feelings
2: understand them
3: nurture them)
interrupting
interrupts another person, it is a sign that one's ideas are more important than another's (stops communication and shows disregard)
calling in reinforcements
involves outsiders in your personal relationships
endless fighting
arguments never end, bring up old, unrelated issues
character assassination
name calling, belittling, comments about sensitive subjects, insulting, sarcasm
withdrawal
withdrawing from communication, avoiding conversation
need to be right
not backing down
clarity
meaning what you say and then saying what you mean (problem is interpretation)
timing
select a good time to do your important communicating
asking questions
people seldom say what they really mean the first time
reflective listening
listener mirrors back thoughts and/or feelings the speaker is experiencing (purpose is to clarify)
passive
letting people walk all over you (doormat)
respect and consideration
one sure way of ending good communication is to be critical and judgmental -- respect the other person's point of view
avoiding intense anger
sometimes we become too emotional to communicate effectively
agressive
taking your rights into account and no one else's
assertive
standing up for yourself while also respecting others (best, but used the least)
win-win conflict resolution
communication skill that encourages a better understanding of the other person's view, helping resolve conflicts in a positive way
perspective
looking at something through another person's point of view