interpersonal communication
____ Can be described as a limited number of people who (1) are usually in proximity to eachother, (2) use many sensory channels, and (3) are able to provide immediate feedback
Feedback
A sender knows whether the message was received as intended through the use of the receiver's
Nonverbal Communication
The process of communicating by using facial expression, gestures, postures, emotional tones of voice, grooming, clothing, colors, and use of type or space is called
Context
The conditions that surround and influence the life of an individual, group, or organization are its cultural
Ethnocentrism
Which one of the following may be the greatest barrier to communication because it involves judging others from our own cultural point of view
Some people are simply more trusting than others
Which of the following accurately describes propensity to trust?
Distributive
Employees at Kendrick's company have decided to go on strike because the company announced it will be cutting health insurance benefits. The reduction of these benefits is affecting employee perceptions of which form of justice?
Organizational commitment
When employees have a positive perception of justice in their company, one positive outcome is
integrity
Jonah has trust in the CEO of his company because he believes she has good values and makes ethical decisions. This demonstrates the notion of perceived______.
Rational
Which of the following is NOT one of the five interpersonal sources of power?
Telling
Brett just joined the warehouse staff of a large distribution center. His tasks involve picking, sorting, and cataloging the merchandise that comes into the warehouse. He's not sure how to perform these tasks since every warehouse he's worked in performs
Situations
The biggest limitation of the behavior model is the lack of attention it gives to the effects of
legitimate
Pete is a construction foreman. It is his job to coordinate the activities of the employees working at the construction site. Because of this, when Pete directs a crew to work on certain tasks before others his workers comply with his request. This is an
exchange
A manager that uses the ____ influence tactic promises that favors will be granted in return for following a request
Emphasize passive management by exception
The three primary components of a transactional leader are (1) provide contingent rewards, (2) exhibit active management by exception, and (3)
Transformational
A leader who exhibits ____ behaviors is recommended when creating an upper management team with diverse members because of this type of leader is willing to listen to understand another person
Ethical
Keith informs his employees that the company WIFI is for tasks related to their jobs and not for personal use. When they are in a meeting and need information about something not related to the project they are discussing, he makes sure to demonstrate how
Synergy
When Pheobe and Manuel offered different solutions for reducing shipping costs on overnight orders, they realize that by combining both of their ideas, the company would save even more money. This is an example of
Trustworthy
A moral person is someone who is
A negotiator favors self-serving outcomes that minimize mutual gain
A negotiators dilemma occurs when
Ensure mutual motivation
Which of the following is a key task for a mediator?
Task
Which type of conflict has been found to actually have a positive effect on team performance because it can stimulate critical thinking?
Distributive
Employees at Kendricks company have decided to go on strike because the company announced it will be cutting health insurance benefits. The reduction of these benefits is affecting employee perceptions of which form of justice?
The halo effect
**Melody's tendency to evaluate others based on her favorable or unfavorable impression of them is a barrier to good interpersonal communication. What perceptual error is Melody exhibiting?
Ineffective communication skills/practices
A study of managerial failure in organizations showed which item to be the number one cause of managerial failure?
Problem-solving
Randy is part of a team tasked with the specific issue of how to lower production costs. Although Randy is part of the firm's finance department, the team also includes employees from production and engineering. The team will meet once a week to develop a
When norms clarify the role of each team member
All of the following are conditions in which members are most likely to enforce norms EXCEPT
Storming
Bradley notices that some members of his work group have begun arguing with one another and are questioning the responsibility of individual team members. Others in the group are trying to force their agenda on the whole group. Thesea re typical examples
Team members experience a sense of freedom to be themselves while feeling a sense of belonging with others.
Which of the following characterizes an effective team?
Formed by managements to accomplish certain organizational goals
Task groups are
Most managers don't feel it is their job to be fair
There are four main reasons why it is difficult to promote fairness in the workplace. Which of these is NOT one of those reasons?