The primary reason that performance appraisals are undertaken is to eliminate poorly functioning employees from the organization.
T/F
False
A relative appraisal system is exemplified by "Management by Objective"
T/F
False
Performance appraisal systems...
a) Need to be evaluated only by human resources personnel
b) Do not need to be linked to the organization's allocation of rewards
c) Reduce the need for regular, informal feedback
d) Require periodic monitoring and updatin
d) Require periodic monitoring and updating
According to Kotter, the eight-step process of creating major change includes ____.
a) Communicating the change vision to administration staff only on a need to know basis
b) Creating a small select group to lead the change
c) Generating long term wins
d)
d) Creating a sense of urgency
Cook's Pharmacy is currently dispensing 500 capsule of Prozac 20mg per month. If the technician orders two bottles of 100 Prozac each time a prescription of 60 capsules is dispensed, what will the result be?
a) Inventory increases and cash flow decreases
a) Inventory increases and cash flow decreases
Inventory turnover rate is calculated as:
a) TO= COGS/Average Inventory
b) TO= Sales/Average inventory at cost
c) TO= (Sales - COGS) - Average inventory at cost
a) TO= COGS/Average Inventory
One type of inventory management relies on the pharmacist or a designated person to look at the number of units in inventory and compare them with a listing of how many should be carried. When the number of units fall below the desired amount, an order is
a) Visual inventory system
A small discount that is offered in exchange for a prompt payment is called a:
a) Cash discount
b) Dating discount
c) Serial discount
a) Cash discount
2/10, net 30 means:
a) A 2 percent discount is offered if the invoice is paid in 30 days
b) A 10 percent discount is offered in the invoice is paid in 30 days
c) A 2 percent discount is offered if the invoice is paid in 10 days, otherwise the net amount i
c) A 2 percent discount is offered if the invoice is paid in 10 days, otherwise the net amount is due in 30 days
Another purchase term that is important for managers to understanding is dating. Each of the following is a type of dating with the EXCEPTION of:
a) Prepayment
b) Collect on delivery
c) Post dating
d) Delayed or future dating
c) Post dating
Radio frequency identification (RFID) technology facilities each of the following except:
a) Identification of when the product arrived at the wholesaler
b) Identification of when the product arrived at the pharmacy
c) Identification of when the product a
c) Identification of when the product arrived at the patient's home
Each of the following can enhance over the counter sales in the community pharmacy except:
a) Traffic flow design that does not waste the consumer's time in searching for items
b) Elevation of the pharmacy designed to restrict the consumer's view of the d
b) Elevation of the pharmacy designed to restrict the consumer's view of the department
Which of the following would NOT be a reasonable accomindation that a community pharmacy might to expected to undertake a comply with the ADA?
a) Adjusted aisle widths
b) Adjusted counter heights
c) Adjusted ceiling heights
c) Adjusted ceiling heights
A GPO is:
a) A group purchasing organization
b) A general purchase order
c) A buying group found in the Greater Pennsylvania Area
a) A group purchasing organization
The primary reason that performance appraisals are undertaken is to eliminate poorly functioning employees from the organization.
T/F
False
The employer must provide employees undergoing a performance appraisal with any materials beforehand in order to comply with Title VII of the Civil Service Reform Act of 1978.
T/F
False
An example of an absolute performance appraisal system is the essay appraisal.
T/F
True
A relative appraisal system is exemplified by "Management by Objectives."
T/F
False
Which statement best describes the state of performance evaluations, particularly in pharmacy?
a. Performance appraisals are among managers' favorite responsibilities.
b. Performance appraisals are known to be performed very frequently.
c. Performance app
d. Processes of evaluation vary considerably across organizations.
A system wherein the supervisor assesses the employee's level of performance on a Likert-type scale is:
a. Graphic rating
b. Critical incident
c. Essay
d. Forced choice
a. Graphic rating
Performance appraisal systems
a. Need be evaluated only by human resources personnel
b. Do not need to be linked to the organization's allocation of rewards
c. Reduce the need for regular, informal feedback
d. Require periodic monitoring and updating
d. Require periodic monitoring and updating
Organizational rewards include intrinsic and extrinsic rewards:
T/F
True
Length of service and merit pay increases are equally motivating and can keep employees satisfied.
T/F
False
10. According to Kotter, the eight-step process of creating major change includes ________.
a. Communicating the change vision to administrative staff only on a need to know basis.
b. Creating a small select group to lead the change.
c. Generating long-te
d. Creating a sense of urgency