interview
an interactional communication process between two parties, at least of one whom has a predetermined and serious purpose, that involves the asking and answering of questions
Conversation
has a low level of structure and purpose
Components of the interviewing model
1. Parties
2. Notes
3.Perceptions
4. Levels of interaction
5. Feedback
6.Situational Factors
Primary questions
questions that introduce new topics during an interview and can stand alone even when taken out of context
neutral questions
allow respondents to decide upon answers without direction or pressure from questioners
leading question
Questions asked in a way that suggest you have a preferred answer
secondary question
questions that follow up on a previous question
direct probes
ask for specific information
Types of direct probes
elaboration, clarification, repetition, confrontation
Elaboration probe
a probe encouraging a person to provide additional information
Indirect probe
just to keep them talking
Indirect prob examples
Silence, neutral phrases, mirror statements and internal summaries
Question Pitfalls
Bipolar trap, open-to-closed switch, leading push and double-barreled inquisitions
bipolar trap
when you ask a bipolar question designed to elicit a yes or no answer when you really want a detailed answer or specific information
leading push
a question that suggests how a person should respond
double-barreled questions
asking two questions in one
interview guide
a carefully structured outline of topics and subtopics to be covered during an interview