Appropriateness
choosing forms of communication suited to the context
closeness
degree of connection between communicators
constructive criticism
personal comments designed to be helpful
content dimension
the aspect of interpersonal communication that consists of information conveyed through words
conversation
verbal exchange
conversation rules
culturally accepted ways for individuals to interact verbally
Effectiveness
ability to put thoughts into precise words and get to the point
empathy
ability to adopt another's perspective and feel what he or she feels
etiquette
socially accepted practices that guide people's behavior in different situations
expressiveness
sharing thoughts and feelings freely
I-messages
communication deriving from oneself and communicating one's own feelings
Interaction management
ability to keep a conversation flowing
Interpersonal communication
Interchange between two people
Interpersonal skills
Learned capabilities of relating effectively to other people
Interviewing
asking questions to draw information out of another person
Negotiation
Process of reaching a compromise
Openness
Not being secretive
Other-orientation
being considerate of your partner in communication
Point of view
Personal perspective
Positiveness
having an upbeat attitude
Private self
your real personality, including your deeper feelings and thoughts
Public self
The personality that you display to the world
relationship dimension
The aspect of interpersonal communication that pertains to the human connection consisting of emotion as conveyed through nonverbal symbols and paralanguage
Saving face
protecting another person from embarrassment or shame
self-monitoring
Observing and regulating one's own behavior
Small talk
light, casual conversation
Social rituals
established forms of social behavior
Sympathy
Feeling sorry for and wanting to help another person
Transitioning
smoothly changing a subject to lead into the next stage of conversation
Turn-taking
speaking and letting the other person speak