Interviewers should demonstrate all but which characteristic during interviews?
Admiration of the perpetrator
Use of all of the following methods will help an interviewer deal with difficult people, EXCEPT:
try to reason.
Many times the information sought in an interview is closely related to the respondent's inner conflicts and tensions. Which element of conversation will be helpful in releasing this?
Therapy
The most common of all techniques used to investigate and resolve fraud is ��-____.
interviewing
Which of the following is a characteristic of a good interviewer?
One who can get others to open up and share information
Most nonverbal clues fall into one of four categories. Which is NOT one of those categories?
Catharsis
What is one of the most important personality traits of being an effective interviewer?
Outgoing
A person will generally confess when:
they perceive the benefits of confession outweigh the penalties.
Which of the following is NOT a verbal clue that someone may be lying?
Showing intolerance for shady conduct of others
What is the term for the process by which we obtain release from unpleasant emotional tensions by talking about the source of these tensions.
Catharsis
Identify an appropriate accusation in an effective admission-seeking interview.
We have clearly established that you made a false entry in the books.
Which of the following is the most efficient method to reduce the negative effects of the etiquette barrier of communication?
Selecting an appropriate interviewer and a proper setting for the interview
Guilty people almost never confess when it is conveyed that they are what type of person?
Bad
Which response to ego threats is characterized by respondents not only refusing to admit information, but also refusing to admit the information inwardly?
Repression
What type of statement indicates that an individual has made the subconscious decision to confess?
Benchmark admission
Which of the following is the correct sequence of reaction to a crisis?
Denial, anger, rationalization, depression, acceptance
Which of the following is NOT considered a normal response to an ego threat?
Anger
What is meant by calibrating?
Process of observing behavior before critical questions are asked
Assessment questions seek to:
establish credibility of the respondent.
Which of the following is NOT an important closing question?
In conclusion, what do you think should be done?
____ is defined as converting concrete experiences into a higher level of generalization.
Induction
Which of the following practices should interviewers avoid?
Taking detailed notes
Which of the following statements is true of an admission-seeking interview?
The interviewer should attempt to interrupt any denial.
Each of the following is a clue that an interviewee is dishonest EXCEPT:
interviewee's denials become more vehement as accusations are repeated.
Interviewers can control the length of time after respondents finish a sentence before they pose another question. What is this called?
Silent probe
What is graphology?
The study of handwriting for the purpose of character analysis
Which of the following is NOT a technique for refuting an alibi?
Discuss specific witnesses to the crime by name
Which of the following would be considered a form of denial while reacting to a crisis?
A person insists that there is some mistake.
The use of body movement to convey meaning is called:
kinetic communication.
In potentially volatile interviews it is best to:
have two interviewers conduct the interview.
Which is NOT a verbal clue that would place suspicion on an interviewee?
Eagerness to end the interview
The feeling of a general manager that he can "save" an employee who has committed a fraudulent act is an indication that the manager is in the _____ stage of crisis reaction.
rationalization
Which of the following refers to the use of interpersonal space to convey meaning?
Proxemic communication
Which of the following involves the use of volume, pitch, and voice quality to convey meaning?
Paralinguistic communication
Which of the following is an example of an informational question that you should avoid?
Didn't you suspect that something wasn't right?
Which of the following is an element of a leading question?
It contains the answer in it.
Which of the following is true concerning signed statements?
Declarants should read and sign the statement without undue delay.
During which stage of the reactionary process is the most useful time to interview individuals who are dealing with fraud?
acceptance
All of the following are true concerning polygraphs EXCEPT:
failure to pass a polygraph test implies certain guilt.
When is the fraud report prepared?
Once the investigation is completed
Which of the following elements is NOT true regarding a confession?
written confession should be drafted by the confessor.
Which element of conversation is used mostly to convince respondents of the legitimacy of the interview?
Persuasion
he most effective theme of interviewing is:
that help is being sought.
Which of the following is something that an interviewee might do or feel while in the denial phase?
Fail to comprehend what has been said
Which of the following observations concerning pencil-and-paper honesty tests is true?
They are ideal for applicant screening.
Which of the following is NOT a good thing to do during an interview?
Interview more than one person at once
Which of the following words should be avoided during the introductory phase of an interview?
Interview
Which of the following is NOT included in the fraud report?
Recommendations for legal action against the suspect(s)
Which of the following is the last attempt of the affected group to return to the previous psychological equilibrium while reacting to a crisis?
Rationalization
Which of the following is a facilitator of communication?
Catharsis