According to Schutz's FIRO Theory, a group member who feels accepted by the group is an
a. ideal social member.
b. undersocial member.
c. ideal personal member.
d. overpersonal member.
e. underpersonal member.
a. ideal social member.
According to Schutz's FIRO Theory, a group member who feels unworthy or undervalued by the
group and may withdraw and become a loner is an
a. ideal social member.
b. undersocial member.
c. ideal personal member.
d. overpersonal member.
e. underpersonal me
b. undersocial member.
According to Schutz's FIRO Theory, a group members who tries to attract attention to compensate for
feelings of inadequacy is an
a. ideal social member.
b. undersocial member.
c. ideal personal member.
d. oversocial member.
e. underpersonal member
d. oversocial member.
According to Schutz's FIRO Theory, if group members' affection needs are not met, they may
become
a. undersocial or oversocial members.
b. abdicrats or autocratics.
c. ideal personal or ideal social members.
d. overpersonal or underpersonal members.
e. un
d. overpersonal or underpersonal members.
Control in a group refers to the
a. individual holding an official leadership position.
b. individual holding an unofficial leadership position.
c. extent to which members behave as though they know more than everyone else.
d. extent to which members feel
d. extent to which members feel competent, confident, and free to make their own decisions.
When a group member exhibits a unique set of skills or behavioral patterns that serve specific
functions within the group, that member has assumed a(n) ___________.
a. norm
b. role
c. autocratic function
d. abdicratic function
e. leadership function
b. role
_______________ functions describe a groups ability to achieve its common goal by
focusing on behaviors that help get the job done.
a. Self-centered
b. Task
c. Maintenance
d. Participation
e. All of the above.
b. Task
_______________ functions describe group members who strive to get along and satisfy one
another's needs while pursuing a shared goal.
a. Self-centered
b. Task
c. Maintenance
d. Participation
e. All of the above.
c. Maintenance
_______________ functions describe negative roles in which individual needs are put ahead of
both the group's goal and other members' needs.
a. Self-centered
b. Task
c. Maintenance
d. Participation
e. All of the above.
a. Self-centered
I will check our Affirmative Action Policy and see what it says about. . . ." This statement
would most likely be made by a group member functioning in which of the following task
roles?
a. information seeker
b. information giver
c. opinion seeker
d. opi
a. information seeker
All of the following functions are group task roles EXCEPT:
a. initiator.
b. compromiser.
c. clarifier-summarizer.
d. opinion seeker.
e. evaluator-critic.
b. compromiser.
All of the following functions are group maintenance roles EXCEPT:
a. harmonizer.
b. tension releaser.
c. gatekeeper.
d. observer-interpreter.
e. information giver.
e. information giver.
R. Meredith Belvin's Team-Role Theory differs from the older Benne and Sheats's role classifications in that Belvin's roles:
a. apply to most groups regardless of their goal.
b. focus on how members interact with one another in a variety of roles.
c. reco
c. recognize that group members seek out and perform roles that are most natural to them.
According to Belvin's Team-Role Theory, which of the following roles describes a conscientious, methodical person who transforms group decisions into practical actions?
a. harmonizer
b. implementer
c. shaper
d. gatekeeper
e. resource investigator
b. implementer
Maria, we haven't heard from you yet and want to make sure that everyone gets a chance to weigh in on this issue. " This statement would most likely be made by a group member functioning in which of the following roles?
a. harmonizer
b. standard monitor
d. gatekeeper
That's fine with me. Just tell me what to do." This statement would most likely be made by a group member functioning in which of the following roles?
a. teamworker-follower
b. deserter
c. harmonizer
d. blocker
e. tension releaser
a. teamworker-follower
If a group member says "That's a stupid idea. Think you could come up with anything better?" as a way of intimidating others, asserting authority, and monopolizing discussion, which role is this person demonstrating?
a. clown
b. tension releaser
c. domina
c. dominator
_____________ refers to the level of fear or anxiety associated with either real or anticipated communication with another person or persons.
a. Self-concept
b. Feedback
c. Communication apprehension
d. Assertiveness
e. Confidence
c. Communication apprehension
According to McCroskey's research, what percent of the general population experiences very high levels of communication apprehension?
a. 10%
b. 20%
c. 30%
d. 40%
e. 50%
b. 20%
Which of the following descriptions is likely to be true of highly apprehensive group members
compared to low apprehensive members?
a. Highly apprehensive members talk more in group discussions.
b. Highly apprehensive members are more likely to become gro
e. Highly apprehensive members agree with others rather than voice disagreement.
Your textbook suggests all of the following strategies for reducing communication apprehension in groups EXCEPT:
a. Realize that everyone experiences communication apprehension.
b. Be well prepared.
c. Force yourself to speak as much and as often as you c
c. Force yourself to speak as much and as often as you can to a variety of large and small audiences.
All of the following are means of providing constructive feedback EXCEPT:
a. Focus on the behaviors rather than the person.
b. Describe the behavior rather than judging it.
c. Provide observations rather than assumptions.
d. Choose an appropriate time and
e. Give feedback to advance your own goals.
Cognitive restructuring is an anxiety reduction technique that involves:
a. learning communication skills such as following an agenda, speaking clearly, and becoming more sensitive to feedback.
b. taking time to visualize yourself communicating effectivel
c. substituting worrisome, irrational thoughts about communicating with more positive thoughts.
Walther's theory of hyperpersonal communication in virtual groups indicates that some members:
a. ask more personal questions of other group members.
b. ask less personal questions of other group members.
c. are less confident in mediated settings than in
d. are more confident in mediated settings than face-to-face meetings.
Group members with low levels of communication apprehension can help members with high apprehension reduce their level of fear and anxieties about communicating by using all of the following strategies EXCEPT:
a. openly discuss a member's apprehension wit
a. openly discuss a member's apprehension with the entire group.
Assertiveness seeks an appropriate balance between
a. engagement and disengagement.
b. passivity and aggression.
c. conformity and nonconformity.
d. conflict and cohesion.
e. high apprehension and low apprehension
b. passivity and aggression.
Compulsive talkers tend to
a. encourage participation by all group members.
b. feel more inhibited in group settings.
c. dominate discussions.
d. experience high levels of communication apprehension.
e. do all of the above.
c. dominate discussions.
All of the following are characteristics of passive (nonassertive) group members EXCEPT:
a. They are reluctant to express opinions.
b. They fear criticism from others.
c. They feel a greater sense of power.
d. They may experience high levels of communicat
c. They feel a greater sense of power.
All of the following are characteristics of aggressive group members EXCEPT:
a. They often act in their own self-interest.
b. They may be critical and combative.
c. They may become abusive.
d. They are highly respected.
e. They are rarely satisfied with t
d. They are highly respected.
All of the following are characteristics of passive-aggressive group members EXCEPT:
a. They undermine others behind their backs.
b. They rarely exhibit aggressive behaviors.
c. They usually follow through with promised contributions.
d. They have little
c. They usually follow through with promised contributions.
Mark agrees to take notes during an important meeting at which he disagrees with many group decisions. The group asks him to bring copies of the notes to the next meeting so that everyone has a written record of the discussion and group decisions. At the
d. passive aggression
Which of the following strategies and skill are effective when you need to and should say "No" to someone?
a. Use assertive words but passive nonverbal communication.
b. Don't say "Yes" or "No" until you hear and understand a specific request
c. Ask permi
b. Don't say "Yes" or "No" until you hear and understand a specific request
Needs that represent our desire to belong, to be involved, and to be accepted are called
a. inclusion needs.
b. control needs.
c. affection needs.
d. safety needs.
e. physiological needs
a. inclusion needs.
Needs that refer to whether or not one feels competent, confident, and free to make their own decisions are called
a. inclusion needs
b. control needs.
c. affection needs.
d. safety needs.
e. physiological needs.
b. control needs.
Needs that reflect our desire to be liked by others are called
a. inclusion needs.
b. control needs.
c. affection needs.
d. safety needs.
e. physiological needs.
a. inclusion needs.
All of the following functions are self centered roles EXCEPT:
a. aggressor.
b. blocker.
c. recognition seeker.
d. gatekeeper.
e. deserter.
d. gatekeeper.
Lyle, what do you think? Will it work?" This question would most likely be made by a group member functioning in which of the following task roles?
a. information giver
b. opinion seeker
c. elaborator
d. evaluator-critic
e. orienter
b. opinion seeker
Let's begin by looking at the problem from the client's point of view." This statement would
most likely be made by a group member functioning in which of the following task roles?
a. initiator-contributor
b. opinion seeker
c. opinion giver
d. coordinato
a. initiator-contributor
That's fine with me. Just tell me when it's due." This statement would most likely be made by a group member functioning in which of the following maintenance roles?
a. encourager-supporter
b. harmonizer
c. tension releaser
d. gatekeeper
e. follower
e. follower
I know we're starting to get on each other's nerves. Let's put aside our differences and finish up." This statement would most likely be made by a group member functioning in which of the following maintenance roles?
a. encourager-supporter.
b. harmonize
b. harmonizer
I'm leaving now because I have to go to an important meeting." This statement would most
likely be made by a group member functioning in which of the following self-centered roles?
a. blocker
b. aggressor
c. clown
d. deserter
e. dominator
d. deserter
As the only person here to have ever won the company's prestigious top achiever award..." This statement would most likely be made by a group member functioning in which of the following self-centered roles?
a. blocker
b. aggressor
c. recognition seeker
c. recognition seeker
According to Belbin's Team-Role Theory, which of the following roles describes a creative,
individualistic person who advances proposals and offers new and creative ideas?
a. innovator
b. shaper
c. monitor
d. teamworker
e. specialist
a. innovator
According to Belbin's Team-Role Theory, which of the following roles describes a perfectionist
who emphasizes the need for meeting, schedules, deadlines, and completing tasks?
a. innovator
b. shaper
c. monitor
d. completer
e. implementer
d. completer
According to Belbin's Team-Role Theory, which of the following roles describes an energetic,
high achiever who seeks patterns in group work and pushes a group towards agreement?
a. innovator
b. shaper
c. monitor
d. completer
e. implementer
b. shaper
About ____ % of the U.S. population experiences very high levels of communication apprehension.
a. 75
b. 85
c. 25
d. 35
e. 20
e. 20