A graphic artist reports that she has trouble drawing correctly on her laptop touch pad. She is used to drawing using pencils. What would you recommend?
A stylus and digitizer
You are evaluating whether to use Category 5 or Category 6 cable for your network. Which statement correctly characterizes how Category 6 differs from Category 5?
Category 6 cable is certified for gigabit networks
A user reports that her new inkjet printer prints random alphanumeric characters instead of her desired output. Which of the following actions is most likely to correct this problem?
Reinstall the device
A customer recently purchased a new computer. The customer is unfamiliar with some of the external ports present on the computer and asks for your help to identify the ports. Installed ports include the ports shown in the exhibit. What Kind of port is sho
eSATA
You are selecting a removable storage options for a specialized application. The solution must meet the following requirements.
� Minimum 500 GB capacity
� Extreme temperature (-20 degrees C)
� Resistant to physical shock
What should you use?
SDD Drive
To minimize setup effort, a user wants to use a class compliant external USB storage device with her Windows 10 Laptop computer. What should she do to enable the device?
Use the plug and play device driver
What server should a company use to make sure that users do not receive APIPA addresses?
DHCP Server
An administrator opens Virtual Machine Manager (VMN) to adjust the amount of RAM for a Windows Server 2012 machine. The option is grayed out. What should the administrator do first?
Shut down the VM
You need to install a new mass storage derive n a laptop. You want to optimize disk read and write performance. The device should support standard disk configuration utilities. Which type of device should you install?
NVMe SSD
A technician wants to improve performance on an Intel processor-based laptop that is used for high level gaming. She replaces the existing memory with two 8 GB memory modules. The memory is designed as high-performance RAM and can operate at levels higher
Configure XMP
A customer asks you to identify the cable connector shown in the exhibit. This is a power communication cable for what?
Mobile GPS
You are configuring a computer running Microsoft Windows Server 2016. You need to configure the computer for maximum disk performance and throughput for the hard disks. Disk configurations will be implemented through operating system software. Which disk
Two hard disks configured to support RAID 0
An LCD display monitor that is used by a graphic artist from a company has several black pixels. You power off and restart the display, but the same pixels remain black.
You need to correct the problem quickly. You should keep the cost incurred to a minim
Replace the display
You install a sound card in a computer. The sound card has color coded ports. To which port should you connect the sub woofer?
Orange Port
You are connected to a router. To provide access to the internet, you need to create a rule that would hide private IP addresses behind one public IP address
Which technology should you use?
NAT
You need to connect several Ethernet cables to wall jacks so new employees can access your company's network.
What should you use to insert the cable wires into the keystone jacks that go into the wall plates?
Punch down tool
You need to test the Ethernet port on a network adapter to see if the adapter is functioning correctly. What tool should you use?
Loop back plug
A technician needs to host three on premises VMs in a public cloud. The company needs to maintain full control over those VMs after migration. Which cloud service delivery technology is most appropriate?
IaaS
A customer is purchasing a new i Phone and wants to buy a docking station to go. With it. What type of connector should you recommend on the docking station?
Lighting
A user boots up a PC and opens a web browser to access the Internet. The system displays an error saying that a website cannot be found. The system reports that no network connection has been found. The technician suspects that the TCP/IP stack has been c
Ping the loop back interface
A laptop's LCD screen is dim and nearly unreadable. You restart the laptop, but it does nothing to correct the problem. Which component do you most likely need to replace?
Inverter
A customer wants to place an order for a new Internet line with a download speed of at least 50 Mbps. Which two technologies should you recommend?
FTTC and Cable Internet
A customer wants a device that supports viewing documents while traveling. The customer wants to go with the least expensive option. What should you recommend?
E reader
You are helping a customer select an SOHO broadband router to meet specific performance requirements. The router needs to be able to detect and prioritize high quality video streaming and on-line gaming traffic. What feature does the router needs to suppo
Intelligent QoS
A customer calls with a printer problem. The customer has an ink jet printer that has gone several months without being used. When the customer tried to print to the printer, there were streaks throughout the output. From the symptoms, you determine that
Distilled water
Provides 3D visual display suitable for virtual reality applications
Smart glasses
Tracks and records heart rate, activity, and sleep,
Fitness monitor
Reports and tracks location information.
GPS
Wearable technology that supports phone features and noble apps
Smart watch
A user downloaded a productivity application as an ISO image file. What should the user do to install the software on her Windows 10 computer?
Mount the ISO file as a virtual optical disc
A user needs to use an LED projector to present a Power Point slide deck from her laptop computer. The projector output displayed a No Signal message. Which action should she take first to resolve this issue?
Verify the projector is plugged into the laptop
You support a laptop owner who has been using the laptop at home for several years. Now the user reports that the laptop is unstable and shuts down suddenly after a few hours of use. What should you do first?
Check and clean the CPU heat sink and fan
You are working at your company's help desk. An employee calls and explains that a proprietary application is no longer working on his computer. What questions should you ask to help you come up with a solution?
Has this happened before? What was the outcome.
Have you made any recent changes to the computer?
Which types of mobile devices have a built-in camera?
Smart phone and Glasses
A customer wants to set up a set of speakers and needs to be able to stream sound to them from a smart phone from anywhere in the room. What connection type should the customer use?
Blue tooth
A business is preparing to convert from wired to wireless networking. Access points need to support a range of at least 150 feet. There is a concern about possible interference because of the number of Blue-tooth devices already in use. Which 801.11 stand
801.11n
You want to access the Internet through your laptop using your mobile phone, using the options shown in the exhibit. Which option should you tap to enable this feature?
Hotspot
Your client has a router that is connected to the Internet and an Ethernet switch. What additional network device is needed to give your client wireless access to the local area network?
Access point
You help a customer configure synchronization with iCloud. The customer is synchronizing an iPhone and a PC running Windows 8
What information can be automatically synced between the devices?
1. Calendars
2. Web Browser Bookmarks
Which of the following are popular resource pools of cloud computing? Choose three
1. Compute
2. Networks
3. Storage
A technician wants to improve performance on an Intel processor-based laptop that is used for high level gaming. She replaces the existing memory with two 8 GB memory modules. The memory is designed as high-performance RAM and can operate at levels higher
Configure XMP
A company wants to configure VLANs to improve performance. It needs to determine if the infrastructure can support VLANs
What device should the company use to configure VLANs?
Switch
You are building a computer for a customer. The customer will use the computer primarily for CAD/CAM applications. The customer will be doing a lot of 3D rendering, and performance is a critical requirement.
You are installing an ATX motherboard with four
Install two 4 GB memory modules in different colored slots
Which type of network connection has the highest latency?
Satellite
You receive a service update from your PC's manufacturer for a PC you a PC you recently purchased. You need to update the PC's BIOS. You want to use the most cost and time efficient method?
Download the BIOS installation file from the manufacturer and flash the BIOS
Download a BIOS update file from the manufacturer and run an installation program in Windows to flash the BIOS
Can be used to access programs hosted on a server with the server providing processing resource.
Thick Clients
Thin Clients
Can be used to access programs hosted on a server with the server providing processing resource.
Thick Clients
Individual clients represent a lessened security and potential compromise risk
Thin Clients
Least expensive client deployment option based on both initial and ongoing support costs
Thin Clients
Provides for a rich and highly responsive graphic user interface environment.
Thick Clients
A customer has questions about connection technologies. The customer is considering installing a contactless payment point of sale (POS) terminal in his business. He is worried about interference with WIFI and Bluetooth peripherals currently in use in his
NFC
A business needs to replace several older PCs, Management is considering transitioning to thin client PCs as a way of reducing new hardware costs. They have asked you to provide recommendations for configuring system hardware for use as a thin client.
Wha
No hard disk. Yes
They have asked you to provide recommendations for configuring system hardware for use as a thin client.
Network interface card. Yes
They have asked you to provide recommendations for configuring system hardware for use as a thin client.
Cellular adapter. No
They have asked you to provide recommendations for configuring system hardware for use as a thin client.
Multi core CPU. No
A customer reports hearing a loud, periodic clicking sound from within the computer chassis. Which of the following is the most likely explanation?
Hard drive head crash
A user has a Microsoft Office 365 subscription. In which of the following cloud locations are his documents saved by default?
One Drive
You replace a laptop's cracked LCD panel with a new panel of the same type. You restart the laptop. The new panel works properly, but you are unable to detect or connect to your office WIFI signal.. You need to determine the cause and correct the problem.
The WIFI antenna cable is disconnected
A customer calls to tell you that an iPhone not working properly. The customer can get sound out of the phone's speaker, but not through physically connected headphones. The customer tested the headphones with another device and they worked.
The customer
Reset the phone
Central connection for devices on an infrastructure wireless LAN
Access point
Ethernet connection device on which all traffic into the device goes out on all ports.
Hub
Device that is used to filter traffic into and out of a network and that is based on characteristics such as port use.
Firewall
Ethernet connection device that processes and delivers traffic based on network adapter MAC address.
Switch
Connection point for incoming and outgoing cables with connections that are rearranged by physically moving cables.
Patch Panel
Which features are supported by and-reader? Two answers.
View documents and Provide wireless communication
You want to be able to check your iCloud email from home using an Android tablet.
Incoming mail server name: imap
SSL required. Yes
port 993
Username: fmiller
Password: &rennet
You need to configure the tablet to support iCloud email.
Outgoing mail
Server name: SMTP
SSL required: yes
Port :587
How should you complete the iCloud configuration parameters?
SMTP Authentication required: yes
Username: fmiiller@icloud.com
PSseord: &rememBer
You suspect that the power supply on a computer is not working properly
Which two tools should you use to troubleshoot the problem?
Power supply tester and Multimeter
A user is told that the company's policy requires L2TP IPSec to be activated on a corporate Android mobile phon. What should the user configure?
VPN
A customer complains that a phone is overheating to the point that it is difficult to hold on to and feels like it's burning through the customer's pocket. The customer has had the phone for about 8 months and has not made any recent changes other than do
Replace the battery
Which three protocols are used to send or review emails?
IMAP
POP3
SMTP
You suspect that a computer running Microsoft Windows 8.1 has disk errors. The disk partition is formatted as NFTS. You want to check for and try to repair any disk errors
. Chkdsk
Which network protocol uses port 21?
File Transport Protocol
You install a new printer in a computer running Microsoft Windows 10. The printer includes USB parallel, and Ethernet networking interface connectors. You use the USB connector to connect the printer to your computer
You are unable to use all your printer
Download and install the latest version of the printer device driver from the printer manufacturer
A customer recently purchased a HDTV that supports a variety of video inputs. The customer is planning to use the TV, part of the time as a second display for gaming and video editing and wants to have as high a resolution as possible when connected to th
HDMI
A user is unable to give a presentation using his laptop and a digital projector displays a frequency out of range error. What action should he take first to resolve this issue?
Lower the screen resolution of the laptop
Which server can act as a centralized authentication server in your network?
Active Directory domain controller
You work as a field engineer. Which tool should you use to verify the continuity, wiring standards and operational status of structure cabling on site?
Cable Tester
Another technician has been unable to correct a problem on a computer and has been passed to you. You want to use a methodical troubleshooting process to help you determine if the original technician missed anything.
Arrange the entries in the order in wh
1. Identify the problem
2. Establish a theory of the cause
3. Test your theory of the cause
4. Establish an action plan
5. Verify system functionality
6. Document findings, actions, and outcomes
Your company has decided to buy plenum rated cables to run between two floors of the building. What is the most likely reason for choosing this type of cable?
Fire safety standards
When you turn on your laptop, you here the hard drive spinning, but you are seeing nothing on the display.
What should you do?
Connect an external monitor and toggle the display to it
A small business customer is asking your advice about setting up a shared printer in their office. The business has a mixed network with both wired and wireless devices running Microsoft Windows 7, Windows 8, Windows 8.1, and Windows 10. The customer want
A WIFI Network attached printer
A user plans to take her mobile phone into a secure facility where no device network connectivity is allowed. What should she do to configure her mobile phone?
Enable airplane mode
You are experiencing dropped packets over your network. You suspect faulty router and want to determine exactly where the packets are being dropped. What should you use?
Tracert
A user reports a problem with booting up a Windows 10 desktop PC. The user has upgraded two GB DDR4 modules with one 8GB DDR4 module. After booting up the system, reports that no bootable device has been found and Windows 10 fails to start. What is the mo
Loose SATA cable
A customer calls for advice while traveling. The customer needs to connect to the internet from a laptop. The laptop supports Bluetooth and WIFI connectivity but is unable to locate a hotspot through which the laptop can connect. The customers cell phone
Configure tethering on the cell phone
You want. windows 10 computers on your network to receive an IP address automatically. What kind of server is needed to support this?
DHCP
You work for an electronics retailer. Many of your customers purchase components from you to build and optimize computers for specialized applications, such as graphics editing and gaming
A customer is building a desktop computer and wants to optimize per
ATX.
You are evaluating whether to use Category 5 or Category 6 cable for your network
Which statement correctly characterized how category 6 differs from category 5 cables?
? Category 6 cable is certified for gigabit networks
A customer is choosing a processor for a new computer and needs to decide on whether to use a processor that supports hyper-threading or a duel core processor
How do the two processor types differ?
A dual core processor provides better performance for multi threaded applications than a hyper threading processor
2 A dual core processor had two independent caches. A processor with hyper threading has one cache
A customer is installing a multifunction printer in a home office. The customer wants to be able to print from a laptop or mobile devices from any location, including when traveling for business. The customer has asked you for advice, what technology shou
Cloud printing
You are helping set up a SOHO network. You need to implement QoS support on the network
Which of the following should you implement?
XoIP
You are selecting a hard disk drive for use in a video editing computer. The customer plans to edit HD video. Performance is a critical concern
What hard drive option should you choose?
3 TB SSD
A user wants to prevent unauthorized access to data on a hard disk drive (HDD). The drive does NOT
Concern the operating system partition. The user needs easy access to the data even if the hard disk is moved to a different computer.
You need to configure
Set the BIOS HDD password
You are diagnosing a problem with a laser printer. When the printer prints, each page has white vertical lines running down it
What techniques should you try first?
1 Clean the corona wire
2 Shake the toner cartridge
You provide support for users at your company. The network is configured as a large routed wide area network (WAN). A user calls you and is unable to reach a server on a remote subnet. Testing indicates that other users on the local subnet with that user
Tracert
What is the purpose of cloud meters services?
Pay per use billing structure
You are creating new CAT Se Ethernet cables at custom lengths, you need to add RJ-45 connectors to the cables you just created
Which tool allows you to add the RJ 45 connections?
Crimper tool
You are helping a customer build a custom computer for video editing. The customer will be editing HD video. The customer is concerned about video throughout and about performance when rendering finished videos
What should you recommend? Drag the best com
1. Quad core
2. PCIe x 16 video card
3. 4x3 TB SSD
What is the role of a DHCP server?
To automatically assign client IP addresses and configuration settings
You are selecting a display for use by a digital artist. The display needs to have the best possible images and support the ability to turn off individual pixels
What type of display should you select?
OLED
A computer has a 19 inch LCD display monitor attached. The screen flickers intermittently.
What should you try first to correct the problem?
Tighten the video cable
A hard disk drive makes loud clicking sounds and reports an increasing number of data errors
What is the most likely cause?
Head crash
A small business is concerned about employees booting PCs from CD, DVD, or USB drives
Employees should be able to boot from the internal hard disk only
You are asked to configure the computers to ensure this
What should you do?
1. Set the BIOS supervisor password
2. Configure the boot order
Which of the following are popular resource pools of cloud computing?
1. Compute
2. Networks
What is the length of an IPv6 address?
128 bits
A customer computer has four memory slots. He installs two dual channel RAM modules but discovers that the RAM is operating in single channel mode. What should he do to troubleshoot this issue?
Replace both RAM modules
A laser printer is experiencing paper jams
What should you do?
Clean the rubber guide rollers using alcohol on a fibrous cleaning towel
Which component should be upgraded first. Use the workstation below
RAN
What communication technology is used with the mobile pay technology used during point of sale checkout?
NFC
HTTP
port 80
HTTPS
port 443
DNS.
. Port 53
RDP
Port 3389
POP3
port 110
An administrator manages a server with five disks that are configured as a RAID 5 array. One of the hard drives fails. Which two actions should you perform?
1. Repair the RAID array using a utility program
2. Replace the failed drive
A customer is traveling out of town and plans to use a personal hotspot to enable a laptop to access the internet while traveling. The customer has checked that this is an option for his smart phone service plan. The customer is concerned about connecting
1. Bluetooth
2. USB
3. WiFI
A user is told that the company's policy requires L2TP IPSec to be activated on a corporate Android mobile phone. What should the user configure?
VPN
You are implementing a wireless LAN at one of your corporate offices. You need to provide the maximum data transfer rate possible
Which wireless protocol should you use?
802.11ac
A company uses a RAID 5 disk subsystem for data storage. The RAID subsystem is a network attached storage system accessed via the LAN
Users start complaining about how slow performance when retrieving data from the NAS performance when accessing other net
A hard disk has failed
A company deploys six client computers as VMs on a host computer that is configured with hyper V
Company technicians need to configure virtual networking for the VMs. Devices on the external network need to have direct access to the VMs. The VMs also need
External
When connecting to a management page of a Blue tooth enabled speaker phone, a user receives a pop-up window that recommends configuring a unique pin code. What is the pin code used for?
Securing the pairing process
A customer wants to buy a VR headset. What is the most likely cable required to connect the headset to a gaming console or computer?
1. USB
2. HDMI
Users of a laser printer report that the printer is producing dim, ghosted images of previous pages on their printouts
What is the most likely cause of the problem?
A broken cleaning blade
A customer complains that a smart phones touchscreen is unresponsive. The customer has tried restarting and resetting the phone
What should you suggest the customer try next?
Contact the manufacturer for repair
A user reports that an RJ-45 plug on his network cable is broken. What tools should you use to replace the broken plug
1. Cable stripper
2. Crimper
You need to have Microsoft Windows 7, Windows 8, and Windows 8.1 running concurrently for testing each Windows version needs direct access to computer hardware without having to go through a host operating system
What should you do?
Install a Type 1 hyper-visor
A technician needs to configure her Windows 10 enterprise edition computer to test applications in a Windows 7 environment
What should she install on her workstation to accomplish her goal?
Hyper V
A laptop that runs Windows 10 is configured with a touchscreen and a touch pad. The touch pad works correctly, but the touchscreen responds incorrectly and is difficult to locate the active areas of the screen
You restart the laptop, but the problem conti
Run the calibration utility from the control panel
A user needs to identify a piece of hardware listed as a Human Interface Device in Windows 10 device manager
Which of the following devices should he examine?
The mouse
A customer calls to report problems with a display monitor. The monitor goes dark and the power light goes off. After a few minutes, the monitor can be turned back on
What will you most likely need to do to correct this problem?
Clean the monitor and ventilation slits
An administrator manages a server with five disks that are configured as a RAID 5 array. One of the hard drives fails. Which two actions should he perform?
1. Replace the failed drive
2. Repair the RAID array using a utility program
A user is told that the company's policy requires L2TP IPSec to be activated on a corporate Android mobile phone.
What should the user configure?
VPN
You are implementing a wireless LAN at one of your corporate offices. You need to provide the maximum data transfer rate possible
Which wireless protocol should you use?
802.11ac
A company uses a RAID 5 disk subsystem for data storage. The RAID subsystem is a network attached storage system accesses via the LAN
Users start complaining about slow performance when retrieving data from the NAS performance when accessing other network
A hard disk has failed
A customer wants to buy a VR headset. What is the most likely cable required to connect the headset to a gaming console or computer
1. HDMI
2. USB
Which server can act as a centralized authentication server in your network?
Active directory domain controller
Users of a laser printer reports that the printer is producing dim, ghosted images of previous pages on their printouts.
What is the most likely cause of the problem?
A broken cleaning blade
A user reports that an RJ 45 plug on his network cable is broken
Which tools should you use to replace the broken plug?
1. Crimper
2. Loop back plug
A technician needs to configure her Windows 10 Enterprise Edition computer to test applications in a Windows 7 environment
What should she install on her workstation to accomplish her goal? Hyper V
A user with a Windows 10 laptop reports that a wireless n
1. Check the SSID broadcast feature is enabled on the wireless access point
2. Verify that the user is within the range of the wireless access point
A user moved from the United States to Belgium, the user attaches a type E plug adapter to the power cable of its desktop computer, but the computer does not start,
What action should the user perform next?
Adjust the voltage selector switch on the power supply
A business is preparing to convert wired to wireless networking. A
Access points need to support a range of at least 150 feet. There is a concern about possible interference because of the number of Bluetooth devices already in use
Which 802.11 standard s
802.11n
You are setting up a computer as a multimedia editing station. You need to support high speed multimedia devices and large data files
Which standard interface supports the highest data transfer rate?
Thunderbolt
You are troubleshooting a computer that will boot. The power supply fan works, but the computer will not start, and you cannot detect any other activity when you turn the computer on.
What should you try?
Verify that the power supply is connected to the motherboard
Which address is an IPV6 multi-cast address?
FFO1.1
A laser printer is printing dim printouts
What is the most likely cause of the problem?
The drum or imaging kit needs to be replaced
You have intermittent connectivity to www.company1.com and want to check connectivity to the server over several hours
Which command should you use?
Ping t
You need to deploy a device that supports the following consolidated security services through a single platform
? Incoming and outgoing traffic filtering
? Detecting and responding to traffic anomalies
? Virus protection
? Web content filtering
? Spam de
UTM
A user reports that his wireless connection drops every time he moves to the kitchen. What problem is most likely occurring?
. 1. The distance to the access point
2. Interference with the kitchen appliances
A company is considering using DDR4 RAM memory with a critical database server. The computer is currently configured for quad channel DDR3 memory with 4 ECC modules installed. The motherboard has four processor sockets with two physical processors current
Replace the motherboard
A customer wants to add a RAID array to his computer. He wants to be able to use disk striping with mirroring
Which RAID level does the new hardware need to support?
RAID 10 (1+0)
For each connector, select the connector type that matches the graphic from the drop-down menu
1. SC
2. ST
3. LC
A support agent receives a call from a customer. The customer has bought a new high-end Windows 10 laptop and is concerned about an unknown port that looks similar to a micro USB connector. What is the MOST likely port described by the customer
USB type
A customer wants to automatically synchronize calendar and contact information from an IOS phone so that it is readily available to both the iOS phone and a laptop running Windows 10. The customer also has a desktop computer in Windows 10 in a home office
iCloud
Identify the numbered back ports in the graphic by matching them
Place 1. USB
Place 2. Keyboard/ mouse
Place 3. VGA
Place 4 DVI
Place 5. HDMI
Place 6. Ethernet
Place 7. Digital Audio
Place 8. Analog audio
Which features are supported by an e reader?
1. Provide wireless communication
2. View documents
You are configuring an Active Directory Domain services (AD DS) domain member computer running Windows 8.2 for client trivialization. The host computer is configured with the following
? Duel core processor
? 8 GB RAM
? One network adapter
The guest opera
You need to configure the virtual network adapter (virtual switch)
You are helping a customer choose an appropriate CPU for a computer. The computer will be used in a home computer for business applications and some gaming. The customer is considering a single core Intel CPU with hyper threading
What are the consideratio
The motherboard BIOS must support hyper threading
You are replacing a computer in an office. The existing computer has been connected to a TCP/IP network and you want to use the existing network card in the new computer.
Which three configuration settings would you have to ensure are set properly for the
1. IP address
2. Default gateway
3. Subnet Mask
An administrator needs to prepare a USB thumb drive for a user. The user will plug the drive into his Windows 10 computer and transfer files up to 6 GB to the thumb drive. Which system should he choose?
NTFS
A user boots up a desktop PC and opens a web browser to access the Internet. The system displays an error saying that a website cannot be found. The system reports that no network connection has been found. The technician suspects that the TCP/IP stack ha
Ping the loop-back interface
You are connected to a router. To provide access to the internet, you need to create a rule that would hide private IP addresses behind one public IP address
What technology should you use?
NAT
A user with a Windows 10 laptop reports that a wireless network he wants to connect to is not available on the list. The user can see and connect to other wireless networks. What should you do?
Verify that the user is within the range of the wireless access point
Check if the SSID broadcast feature is enabled on the wireless access point.
A user accidentally spills a sugary drink on a laptop keyboard. The user has already wiped off the liquid. You shut down and unplug the laptop and then remove the battery.
You need to prevent the keyboard keys from sticking. You take a high-resolution pho
� Pry the key board loose
� Clean the keytops in mild soap and water
� Clean the key switches with isopropyl alcohol
� Clean the key hinges with isopropyl alcohol
� Allow everything to dry
� Reassemble keytops
One of your customers runs a small construction business out of a home office. The customer needs to be able to send electronic copies of hard copy blueprints to suppliers and subcontractors for review. The customer has asked for your advice.
What device
Scanner
You are advising a school that is purchasing several laptops computers for student use. The school selected laptops that have support for location and recovery already loaded in the UEFI. The school wants to know how to enable this feature. It wants to ma
Install Lo Jack software
Turn off the phone when not in use
False
Disable GPS and location services
True
Restrict background data
True
Watch signal strength
True
Fully discharge then recharge the battery
False
Which characteristic of a computer power supply is the most significant in determining how many devices it can support?
Wattage
A laptop's LCD screen is dim and nearly unreadable. You restart the laptop but is does nothing to correct the problem. You need to correct the problem. Which component do you most likely need to replace?
Inverter
Your company has decided to buy plenum rated cables to run between two floors of the building.
What is the most likely reason for choosing this type of cable?
Fire safety standards
A hard disk drive makes loud clicking sounds and reports an increasing number of data errors.
What is the most likely cause?
Head Crash
The server is Linux based. It runs a Radius protocol to grant access to VPN users
Authentication Servers
The server has three TCP ports open: 110, 25 and 143
Email Servers
The server is used to collect firewall logs
Syslog servers
What allows the 5G network to be 10 times faster than the 4G network?
New frequencies with shorter wavelengths
A user requests to upgrade his desktop PC. He purchased a new SATA SSD and a technician is sent on site to replace the old magnetic hard disk. After removing the old disk and connecting the power and data cables, the technician realizes that the new SSD i
Use adapter brackets
A customer wants to add a RAID array to his computer. He wants to be able to use disk striping to achieve the best performance. He is not concerned with fault tolerance.
Which RAID level does the new hardware need to support?
Raid 0
provides mirroring data on multiple hard disks to provide redundancy in case of a disk failure
� RAID 1
5 provides disk striping with parity. It stripes data across three or more disks but includes parity information that can be used to re-create lost information if one of the hard disk drives fails.
� RAID 5
is similar to RAID 5 but uses four or more disks and can withstand the loss of two disks
� RAID 6
uses striping to improve performance and mirroring to provide fault tolerance
� RAID 10
What is the maximum indoor range for a wireless router using the 802.11g protocol?
125 Feet
wireless protocol has an indoor range of approximately 50 feet
802.11a
wireless protocol has an indoor range of approximately 150 feet
802.11b
wireless protocol has an indoor range of approximately 300 feet
802.11n
wireless protocol has an indoor range of approximately 115 feet
802.11ac
wireless standards supports indoor range of 600 feet
� None of the current 802.11
You are helping a customer select a SOHO broadband router to meet specific performance requirements. The router needs to be able to detect and prioritize high quality video streaming and online gaming traffic.
What feature does the router need to support?
Intelligent QoS
A user needs o identify a piece of hardware listed as a Human Interface Device (HD) device in Windows 10 device manager.
Which of the following devices should he examine?
The Mouse
You need to modify the boot order on a computer. You start up the computer but are prevented from modifying the BIOS configuration settings. The previous user protected the BIOS with an administrator password. You do not know the password. The BIOS chip i
Remove the CMOS battery from the motherboard for a few minutes, and then replace the battery, restore power and restart.
A customer has brought in a mobile phone. The customer is concerned because the phone will not sit flat on a desk or other flat surface. On closer observation, you see that the back has lifted away from the phone. You press on the back, but you cannot get
1. Remove the back of the device
2. Remove the battery
3. Install a new battery
4. Dispose of the old battery at an authorized
disposal station
A customer calls to tell you that an iPhone is not working properly. He customer can get sound out of the phone's speaker, but not through physically connected headphones. The customer tested the headphones with another device and they worked.
The custome
Reset the phone
A customer purchased ink cartrges for a printer and needs advice on how to change them. The printer is a multifunction printer with a scanner bed. The access door is located on the front of the printer
What should you recommend as the steps to replace the
1. Open the access door
2. Remove the old cartridges
3. Click in the new cartridges in place
4. Close the access door
5. Print and scan a calibration page
Which type of network is most vulnerable to weather related interference?
Satellite
You are working at your company's help desk. Am employee calls and explains that a proprietary application is no longer working on his computer.
What questions should you ask to help you come up with a solution? (chose two)
1. Has this happened before?
2. Have you made any recent changes to the
computer?
You provide technical support for your company. A user wants you to configure a computer to prevent anyone else from being able to boot it. The computer is configured with UEFI and runs Windows 10.
What should you do?
Set the UEFI user password
Your company uses Exchange Online for email. You need to improve email security for your company. You need to configure:
� Authentication
� Non-repudiation
� Encryption
What should you configure?
S/MIME
You are implementing a wireless LAN at one of your corporate offices. You need to provide the maximum data transfer rate possible
Which wireless protocol should you use?
802.11ac
A customer wants to a RAID array to his computer. He wants to be able to use disk striping with mirroring.
Which RAID level does the new hardware need to support?
RAID 10(1+0)
An administrator manages a server with five disks that are configured as a RAID 6 array. One of the hard drives fails. Which two actions should he perform?
� Repair the RAID array using a utility program
� Restore the RAID array from a backup
You are creating new CAT 5e Ethernet cables at custom lengths. You need to ad RJ-45 connections to the cables you just created
Which tool allows you to add the RJ-45 connectors?
Crimper
A customer is synchronizing mail, contact, calendar, and bookmark information from an iOS phone and an iPad to iCloud. The customer wants to synchronize mail, contact, and calendar information with a computer running Windows 8. The computer s running Outl
Install iCloud Control Panel for Windows on the computer
A support agent receives a call from a customer. The customer has bought a new high-end Windows 10 laptop and is concerned about an unknown port that looks similar to a micro USB connector.
What is the most likely port described by the customer?
Mini USB
An administrator configures Exchange Server and enables all auto discovery options. What is the minimum information an end user must provide on a mobile phone to connect to this exchange server?
Email address and password
Customer wants to place an order for a new Internet line with a download speed of at least 50 Mbps. Which two technologies should you recommend?
1. FTTC
2. Cable Internet
A customer brings a smart in a smart phone and complains that the phone's display is too dark. The auto brightness control is enabled on the phone. The customer has restarted the phone.
What should you try first?
Reset the auto-brightness
Allows for password protection of one or more documents in one file
PDF XPS
yes yes
Supported through native support by Windows and iOS
Automatically resizes document displays to match output space
Compasses content using ZIP compression format
XPS
Supports interactive content
A customer has had a tablet for over two years. The customer complains that the tablet's battery is not charging. The indicator lamp is illuminated on the tablet when it is connected to the charger. The customer has tried shutting the tablet down and rest
Bad battery
You are configuring a computer for use as a virtualization host. You want to install a power unit that gives you options for connecting components to provide up to 19A current draw on the 12v lines, but still provides protection against over current condi
A PSU with multiple voltage rails
You are configuring an Active Directory Domain Services domain member computer running Windows 8.1 for client virtualization. The host computer is configured with the following:Dual core processor
� Dual core processor
� 8 GB RAM
� One network adapter
Wha
�
You need to configure the virtual network adapter virtual switch.
An administrator opens Virtual machine Manager to adjust the amount of RAM for a Windows Serve2012 machine. The option is greyed out.
What should the administrator do first?
Shut down the VM
You are troubleshooting a computer that will not boot. The power supply fan works, but the computer will not start, and you cannot detect any other activity when you turn the computer on
What should you try?
Verify that the power supply is connected to the motherboard
A business customer called tsk for our advice. The customer wants to be able to distribute draft copies of documents for review and comment. The review copies should include the document formatting Employees will be using iOS, Windows and device to review
Print to PDF
You are connected to a router. To provide access to the internet, you need to create a rule that would hide private IP addresses behind one public IP address.
Which technology should you use?
NAT
You work as a field engineer. What tool should you use to verify the continuity, wiring standards and operation status structure cabling on-site?
Cable Tester
Which type of network has the highest latency?
Satellite
A customer wants to improve performance foo USB devices on a computer. You install an expansion card with four USB 3.0 ports
What is the transfer rate supported by USB 3.0?
5 Gb/s
A technician needs to configure her Windows 10 Enterprise Edition computer to test applications in a Windows 7 environment. What should she install on her workstation to accomplish her goal? Hyper V
A Computer has an eSATA connector on its backplane
What
Hard Disk
A customer wants to build a gaming computer. The customer needs a high-performance system, but also wants to keep costs in line. The customer is not planning to over clock the CPU.
Component True False
1 TB HDD hard disk True
Onboard graphics with GPU False
2 GB DD3 RAM False
CPU mounted fans True
Provides 3D visual display suitable for virtual reality applications
Smart Glasses
Tracks and records heart rate, activity, and sleep
Fitness Monitor
Records and tracks location information
GPS
Wearable technology that supports phone features and mobile apps
Smart Watch
A user is told that the company's policy requires L2TP IPSec to be activated on a corporate Android mobile phone. What should the user configure?
VPN
A user wants to prevent unauthorized access to data on a hard disk drive. The drive does not contain the operating system patrician. The user needs easy access to the data even if the hard disk is moved to a different computer.
You need to configure the c
Set the BIOS HDD password
A customer is installing a multifunction printer in a home office. The customer wants to be able to print from a laptop or mobile devices from any location, including when traveling for business. The customer has asked for your advice
What technology shou
Bluetooth
A user plans to purchase a new iPhone at an Apple Store. What should the user do with his current iPhone to ensure a seamless transition prior to entering the store?
Synchronize the iPhone to iCloud
You are configuring a router. You need to configure a subnet with a subnet address of 192.168.128.0 that supports a range of up to 1022 host address values. You need to stay within this limit to avoid interfering with future expansion plans. The router re
192.168.128.0/22
You want to access the internet through your laptop using your mobile phone, using the options shown in the exhibit.
Which option should you tap to enable this feature?
Hotspot
A user purchased am external USB hard drive for her Apple iMac computer. She needs the disk to use all macOS features, including Apple File-Vault encryption.
What should she do?
Format the drive
A computer is replacing an older Linux server with a new computer. The old computer is BIOS based. The new computer is UEFI based. The customer wants to install the same Linux distribution and applications on the new computer.
You were able to install Lin
1. Disable Secure Boot
2. Enable legacy BIOS compatibility mode
You support a laptop owner who has been using the laptop at home for several years. Now the user reports that the laptop is unstable and shuts down suddenly after a few hours of use
What should you do first?
Check and clean the CPU heat sink and fan
Which server can act as a centralized authentication server in your network?
Active Directory Domain Controller
A technician wants to improve performance on an Intel processor-based laptop that is used for high level gaming. She replaces the existing memory with two 8 GB memory modules. The memory is designed as high-performance RAM and can operate at levels higher
Configure XMP
...
Configure XMP
A company deploys six client computers as VMs on a host computer that is configured with Hyper-V
Company technicians need to configure virtual networking for the VMs. Devices on the external network need to have direct access to the VMs. The VMs also need
External
A customer's home office is set up with primary Apple devices. This includes an Air-Print enabled printer. The customer wants to be able to configure and print to the Air-Print enabled printer from a PC running Microsoft Windows
What should the customer d
Install Bonjour
A customer is setting up to run a small business from a home office. The customer wants to host a web server from home and provide easy public access to the web server, but he wants to protect the internal home office network that already exists
The netwo
DMZ
A customer brings a smart phone in for repair. The internal speaker is not working. You have checked the volume, restarted the phone, and reset the phone
What should you do next?
Clean the docking charging port
A customer is choosing a processor for a new computer and needs to decide on whether to use a processor that supports hyperthreading or a duel core processor
How do the two types differ?
1. A duel core processor provides better performance for multithreaded applications that a hyperthreading processor
2. A duel core processor has two independent caches. A processor with hyperthreading has one cache.
You need to connect several Ethernet cables to wall jacks so new employees can access your company's network
What should you use to insert the cable wires into the keystone jacks that go into the wall plates?
Punch-down Tool
A user is told that the company's policy requires L2TP IPSec to be activated on a corporate Android mobile phone.
What should you configure?
VPN
You provide customer and technical support through an independent electronics retailer. A customer calls and reports that the BIOS configuration settings reset to their default values any time the computer executes a cold boot. System date and time keep r
Replace the CMOS battery
You need to be able to remove the back from an Android phone to access the and SIM card
What tool should you use?
Plastic opening tool
A customer brought in a tablet and Bluetooth keyboard, complaining about a problem. The keyboard stopped working with the tablet. The customer has restarted the tablet, but the problem continues.
You check the tablet. The tablet settings show that Bluetoo
Delete the keyboard and rediscover it
A user reports that her new inkjet printer prints random alphanumeric characters instead of her desired output. Which of the following actions is most likely to correct this problem?
Reinstall the device driver
A technician needs to host three on-premises VMs in a public cloud. The company needs to maintain full control over those VMs after migration. Which cloud service delivery technology is most appropriate?
SaaS
You are selecting a removable storage option for a specialized application. The solution must meet the following requirements.
� Minimum 500 GB capacity
� Extreme temperature (-20 degrees C)
� Resistant to physical shock
What should you use?
SDD drive
A customer has an Android smart phone. The customer is concerned about data security and wants to know what data s backed up automatically
What data is backed up to Google automatically by default?
1. Purchased apps
2. Contacts, Gmail emails and calendars
3. Chrome browser data
Your customer wants to deploy a new IP phone. He finds a label on the device that says PoE enabled.
What device should you install in the local area network to support this phone?
PoE switch
You have to test the network path between you and the destination. You want to make sure that your results include IP addresses, but not hostnames of routers.
Which command should you use?
Tracert/d
Which type of hypervisor should a company use to install VMs on a physical machine with no underlying operating system?
Bare metal standalone server
A laptop that runs Windows 10 is configured with a touchscreen and a touchpad. The touchpad works correctly, but the touchscreen responds incorrectly, and it is difficult to locate the active areas of the screen. You restart the laptop, but the problem co
Run the calibration utility from the control panel
A laser printer is experiencing paper jams
What should you do?
Clean the rubber guide rollers using alcohol on a fibrous cleaning towel
What is the length of an iPv6 address?
128
You replaced a mini-PCI wireless adapter in a laptop and installed the driver software from the manufacturer's web site. The adapter appears in Device Manager with no warning icon, but when you go to networks and WIFI, Windows reports that there are no wi
You did not properly connect the antenna wires
A company wants to configure VLANs to improve performance. It needs to determine if the infrastructure can support VLANs.
What device should the company use to configure VLANs?
Switch
You need to allow a remote user to access Windows Server 2012 directly using RDP
What is the first feature you should enable on the router?
Port Forwarding
Which feature are supported by an E-reader?
1. Provide wireless communication
2. Provide mobile app support
A user downloaded a productivity application as an ISO image file.
What should the user go to install the software on her Windows 10 computer?
Mount the ISO file as a virtual disc
Which address is an iPv6 multicast address?
FFO1:1
A customer brings a smart phone in for repair. The internal speaker is not working. You have checked the volume, restarted the phone, and reset the phone
What should you do next?
Clean the docking/charging port
A company is concerned about the potential for theft of laptop computers purchased to replace user desktops. The laptops should be used as user desks only. The company is looking for a way to prevent the theft of the laptops
What should you recommend?
Install cable locks
Which statements correctly characterizes network cable types and their usage?
1. STP cable is more resistant to interference
than UTP cable
2. Fiber optic cable is primarily used for
networking within a single building
An administrator runs diagnostics on a desktop PC and receives server SMART related errors. Which computer subsystem is most likely at risk?
Storage
You are using a multimeter to test a network cable for a break
What reading would indicate that there is a break in the cable?
Infinite resistance
Which of the following is a RAM feature that is used in critical infrastructure servers where in-memory data corruption is unacceptable?
ECC
You need to configure media file synchronization between an iOS phone and a laptop running Windows 10.
What should you use?
Microsoft Phone companion
A laser printer prints a continuous black vertical line down the center of the page
What is the most likely problem?
The drum is scratched
A company is considering using DDM RAM memory with a critical database server. The computer is currently configured for quad channel DDR memory with 4 ECC modules installed. The motherboard has four processor sockets with two physical processors currently
Replace the motherboard
A company deploys six client computers as VMs on a host computer that is configured with hyper V
Which choice?
External
A customer has four memory slots. He installs two dual channel RAM modules but discovers that the RAM is operating in single channel mode.
What should you choose?
Read the motherboard manual
A small development group meets offsite. Group member laptops are configured with WIFI and Bluetooth support. The WIFI at the meeting site does not provide internet access.
Which choice?
Mobile Tethering
User of a laser printer report the printer is producing dim, ghosted images of previous pages on their printouts.
What is the most likely cause of the problem?
A broken cleaning blade
A technician needs to configure her windows 10 Enterprise edition computer to test applications in a Windows 7 environment. What should she install on her workstation to accomplish her goal?
Hyper V
You are selecting a removable storage option for a specialized application. The solution must meet the following requirements;
� Minimum 500 GB capacity
� Extreme Temperature (-20 degrees C)
� Resistant to physical shock
What should you use?
HDD drive
For auditing purposes, a customer wants to receive a list of active physical addresses in the local network. What device should the customer use to generate the report?
Switch
You are following the CompTIA six step troubleshooting method to repair a computer. You determine that the problem can probably be avoided in the future if proper preventative measures are applied.
During which step should these measures be applied?
While verifying system functionality
You are advising a company that is planning to install IP cameras to enhance security around their building. The cameras will be located 30 meters to 60 meters from the wiring closet. Most locations do not have AC power available, and the company does not
PoE
What two connector types are shown in the exhibit?
1. Display Port
2. HDMI
A customer recently purchased a new computer. The customer is unfamiliar with some the external ports present on the computer and asked for your help to identify the ports installed include the ports shown in the exhibit.
What kind of ports is shown in th
eSATA
You are selecting a hard disk drive for use in a video editing computer. The customer plans to edit HD video. Performance is a critical concern.
Which hard disk option should you choose?
3TB SSH
A user reports that an RJ-45 plug on his network cable is broken. What tools should you use to replace the broken plug?
Crimper and Cable Stripper
Which type of hypervisor should a company use to install VMs on a physical machine with no underlying operating system?
Bare metal standalone server
You provide support for user at your company. The network is configured as aa large routed wide area network (WLAN). A user calls you and is unable to reach a server on a remote subnet. Testing indicates that other users on the local subnet with that user
Tracert
A customer wants to place an order for a new Internet line with line with a download speed of at least 50 Mbps.
Which two technologies should you recommend?
1. FTTC
2. Cable Internet
A customer has a problem with a laser printer. The print quality is good visually, but the toner rubs off easily, leaving black streaks.
What is the most likely cause?
Bad Fuser Assembly
A ser has a business need for a 4K-complient monitor. Which of the following is the minimum display resolution that is necessary to support this requirement?
3840x2160 pixels
A user reports that her new inkjet printer, prints random alphanumeric characters instead of her desired output. Which of the following actions is most likely to correct this problem?
Reinstall the device driver
You manually configure static IP addresses on network computers.
Which parameter, if set incorrectly, will prevent a computer from communicating with any other computer within the same subnet?
Subnet Mask
A technician wants to improve performance on an Intel processor-based laptop that is used for high-level gaming. She replaces the existing memory with two 9 GB memory modules. The memory is designed as high-performance RAM and can operate at levels higher
Configure XMP
A company needs a platform for rapid development and deployment of websites. The websites will be configured for public access. The solution must be able to scale rapidly with services such as load balancing managed for the company. Security during develo
Private PaaS
A customer is synchronizing mail, contact, calendar, and bookmark information from an iOS phone and an iPad to iCloud. The customer wants to synchronize mail, contact, and calendar information with a computer running Windows 8. The computer is running Out
Install iCloud Control Panel for Windows on the computer
A mobile device customer frequently travels outside of provider service areas. He customer often has problems making roaming connections and often incurs high roaming charges.
The customer needs to ensure that connections are made through preferred roamin
PRL
A customer is replacing an older Linux server with a new computer. The old computer is BIOS based. The new computer is UEFI based. The customer wants to install the same Linux distribution and applications on the new computer
You were able to install Linu
1. Disable Secure Boot
2. Enable legacy BIS compatibility mode
A customer's computer has four memory slots. He installs ow dual channel modules but discovers that the RAM is operating in single mode.
What should he do to troubleshoot this issue?
Read the motherboard manual
An LCD display monitor that is used by a graphic artist from a company has several black pixels. You power off and restart the display, but the sane pixels remain black. You need to correct the problem quickly. You should keep the cost incurred to a minim
Replace the display
You are replacing a computer in an office. The existing computer has been connected to a TCP/IP network, and you want you use the existing network cad in the new computer.
Which three configuration settings would you have to ensure are set properly for th
1. IP address
2. Subnet Mask
3. Default Gateway