IT Essentials Chapter 5

What are two functions of an operating system? (Choose two.)

controlling hardware access
managing applications

Which two methods should a technician use to update a device driver? (Choose two.)

Use the media that came with the device.
Download the driver from the website of the manufacturer.

What is the term for the ability of a computer to run multiple applications at the same time?

multitasking

What is provided by an operating system that has multiprocessing capability?

support for two or more processors

What is used by an operating system to communicate with hardware components?

device driver

Which application interface is comprised of multiple APIs that support multimedia tasks in Windows operating systems?

DirectX

Which version of Windows introduced the Metro user interface, which can be used on desktops, laptops, mobile phones, and tablets?

Windows 8

Where can a technician look to determine if specific computer hardware or software has been tested to work with Windows 7?

Microsoft Compatibility Center

What is critical to consider when determining the version of Windows to install on a desktop computer?

customized applications installed

A user downloads and uses the Windows 7 Upgrade Advisor to generate a report on a PC that is being considered for an operating system upgrade. What information would the report contain?

recommended changes to hardware

What are two features of the active partition of a hard drive that is using MBR? (Choose two.)

The active partition must be a primary partition.
The operating system uses the active partition to boot the system.

A computer with the Windows 7 operating system fails to boot when the system is powered on. The technician suspects that the operating system has been attacked by a virus that rendered the system inoperable. What measure could be taken to restore system f

Use a system image that was created prior to the failure to restore the system.

What is the purpose of a recovery partition?

to restore the computer to its factory state

What Windows 8 tool allows the computer to be rolled back to its factory state without losing any user files?

Refresh your PC

A Windows 8 computer locks up with a stop error during startup and then automatically reboots. The automatic restart setting is making it difficult to see any error messages. What can be done so that the error messages can be viewed?

Access the Advanced Startup options menu before the OS loads to disable the auto restart function.

A user installs a new video driver on a computer that was working properly. After the new driver is installed and the computer is restarted, the computer fails to boot. How can the user quickly return the computer to a working state?

Press F8 while the computer is booting and choose the Last Known Good Configuration option.

Where are the settings that are chosen during the installation process stored?

in the Registry

Why is it important to register a DLL file in Windows?

so that any program needing to use that specific program code can locate the file

A Windows 8.1 system is unable to boot properly. What is the procedure to boot this system into Safe Mode?

Reboot the system, press and hold F8 until a menu is displayed, and then choose Safe Mode.

A technician has installed a new video driver on a Windows 8.1 computer and now the monitor shows distorted images. The technician needs to install a different video driver that is available on a network server. What startup mode should the technician use

Safe Mode with Networking

A technician is considering implementing RAID 5 before installing Windows. Which technology does RAID 5 use?

striping with parity

What is a characteristic of a spanned volume?

Data is seen as one volume, but is stored across two or more disks.

Which Windows tool is used to determine if a dynamic disk is corrupted?

Disk Management

A user has upgraded a PC to Windows 7 but still needs to use an application that is created for the earlier version of Windows. Which mode of operation within Windows 7 can be used to run the application?

compatibility mode

Within which folder would a user of 64-bit Windows 8 find 32-bit programs?

C:\Program Files (x86)