1. The term "framework" rather than model is used to describe the problem-management process because the term ____.
A. model is an overused term in counseling and psychotherapy
B. framework reflects a systematic but flexible, nonlinear approach
C. framewo
framework reflects a systematic but flexible, nonlinear approach
2. The Skilled Helper approach to helping, as developed by Egan, is all about helping ____.
A. clients to manage their problems and to develop opportunities.
B. helpers to develop their skills.
C. clients to identify and solve their problems and to brains
clients to manage their problems and to develop opportunities.
. All helping frameworks, models, or processes should help clients ask and answer for themselves which of the following questions?
A. What does a better future look like
B. How do I get there?
C. How do I make it all happen?
D. All of the above
D. All of the above
4. The tasks of Stage I of the Skilled Helper approach, as developed by Egan, all have to do with which of the following?
A. The client's past
B. The client's present situation
C. The client's future goals
D. Integrating the client's past, present, and fu
B. The client's present situation
5. Which of the following is not a task of Skilled Helper Stage I approach to helping?
A. Helping clients to appreciate fully their decision to begin the helping situation
B. Helping clients to explore their concerns
C. Helping clients develop new perspec
A. Helping clients to appreciate fully their decision to begin the helping situation
6. Helping clients discover possibilities for a better future is a task in which stage of the helping process?
A. Stage IV
B. Stage III
C. Stage II
D. Stage I
C. Stage II
7. Robert, a high school senior, tells his helper that he wants to get into Princeton University but he knows that his grades and SAT scores are not good enough to be accepted. He says, "I think I will apply anyway. What have I got to lose?" He goes on to
C. choose realistic and challenging goals that are real solutions to key issues
8. Helpers should choose goals that are ____.
A. ambitious, so as to help the client achieve truly great things.
B. modest, so that if failure occurs, the client is not devastated.
C. incremental, so that the client changes in an orderly fashion.
D. reali
D. realistic and challenging, in order to better create solutions that are reasonable and likely to promote change.
9. Stage III of the helping process involves helping client's ____.
A. choose strategies that best fit their resources
B. pull strategies together into a manageable plan
C. generate possible strategies for achieving goals
D. all of the above
D. all of the above
10. The "action arrow" of the problem-management framework indicates that clients need to act ____.
a. from the beginning of the helping process
b. only at the end of the helping process
c. after Stage I when the problem is understood
d. after Stage II wh
a. from the beginning of the helping process
11. According to Egan, how would you know whether your services are working for your clients?
a. At the end of your work together, directly ask the client "How successful has this experience been for you?"
b. Examine the notes you took throughout the help
c. Check on progress with the client throughout the helping process
12. Which of the following is one reason for helpers using the Skilled Helper approach to remain flexible in its use?
a. Clients who have the same issues need to be helped in the same way.
b. Clients start and proceed through the helping process is more o
c. Clients engage in each stage and task of the model differently.
13. Which of the following is the most important outcome of the helping process?
a. Problem-managing action
b. Relief from suffering
c. Self-insight
d. Improved communication skills
a. Problem-managing action
14. Which of the following is not true about the helping approach presented in your textbook?
It can be used as a tool for mining, organizing, and evaluating concepts and techniques that work for clients, no matter what their origin
It is designed to be a
B. It is designed to be a stand-alone approach to helping
15. Which of the following, as noted in the chapter, is important to understand with regard to using helping models?
A. Other helping approaches (outside the problem-management process) are not needed, as they unnecessarily complicate things.
B. Helpers s
D. Helpers need to share the helping process in order to help clients be in the driver's seat for making decisions
1. Which of the following statements is most accurate about Stage I-A of the Helping Skills Program?
A. Helpers help clients to (1) tell their stories, (2) identify the most important story to begin working on it, and(3) stay focused on issues that will m
D. Helpers help clients to (1) tell their stories, (2) reframe their stories in order to develop new, more useful perspectives, and (3) stay focused on issues that will make a difference in their lives
2. Which of the following is not a helper's goal during Stage I-A?
Establish a good rapport with the client.
Help clients to become clear about the issues they face.
Keep the client from acting on their problems before they are ready.
Help reduce any stre
Keep the client from acting on their problems before they are ready.
3. Which of the following is not an example of a personal quality or regulator that signals that a person is prepared to benefit from the helping situation?
An ability to cry when the helper mentions something that feels very sad
A sense of necessity that
An ability to cry when the helper mentions something that feels very sad
4. A client comes for his first session with you. He seems anxious and starts talking by saying "Yesterday I felt so nervous that I couldn't leave the house. It took every bit of strength I had to come here today." And then he stops talking. In accordance
Ask him to tell you more about his anxiety.
5. If a client thinks that a problem is critical even though by objective standards the problem does not seem to be that bad then ____.
the client cannot be helped
for him or her it is critical
you need to immediately apply the tasks of Stage I
you are wo
for him or her it is critical
6. According to Egan which of the following is not a purpose for discussing the client's past?
To prepare for action in the future
To learn which problems are so deep that they cannot be addressed
To make sense of the present
To be reconciled to or libera
To learn which problems are so deep that they cannot be addressed
7. Read the following and answer the question:
CLIENT: Someone said that good things can come from evil things. What happened to my son was evil. But we'll give him all the support he needs to get through this. Though I had the same thing happen to me I k
That he is using his recollections to reconcile or liberate himself with his past
8. Which of the following is not one of Egan's methods to help clients to explore their problems and identify unexploited opportunities?
Help clients search for resources
Help clients talk productively about the past
Help clients see every problem as an o
Help clients to assess their interpersonal skills
9. Which of the following is not a way helpers would encourage to use the time between sessions to good advantage?
Mention some homework task and ask the client to carry it out and report back.
Use some agreement to move the client to some appropriate act
Highlight painful memories for the client about her childhood and ask the client to think repeatedly about them.
10. The severity of clients' presenting issues can be simply understood as the combination of ____.
distress frequency and uncontrollability
distress resources and uncontrollability
resources frequency and predisposition
resources predisposition and attit
distress frequency and uncontrollability
11. One of the key tasks in initial meetings with clients as they are telling their story is to ____.
help them clarify key issues within the story
make a firm diagnosis regarding their story
gauge the truthfulness of their story
define a course of action
help them clarify key issues within the story
12. In initial sessions with clients it is important to ____.
provide empathy
avoid linking any issues to actions or potential actions
engage with the client in a business-like manner
establish a timeline for completing therapy
provide empathy
13. A client's reluctance to self-disclose most likely signals ____.
a fear of dependence on the helper
a general inability to share aspects of him/herself with others
a sign of anti-social personality
a need to control the situation
a general inability to share aspects of him/herself with others
14. Effective helpers learn to focus on clients' stories and are most able to highlight ____.
how they will be able to solve the clients' problems as presented
deficits in clients' coping strategies
unused resources
dysfunctions in clients' histories
unused resources
15. When starting to explore the problem situation it is MOST important to ____.
start where the client starts in telling the story
avoid asking questions
lead the client through the story
fill in the gaps in the client's story as needed
start where the client starts in telling the story
1. A primary goal of challenging is to ____.
help clients gain an enduring sense of reality
help clients to participate as fully as possible in the helping process
bring differences between client and helper to a head
to help clients see just how little t
help clients to participate as fully as possible in the helping process
2. How might a helper most challenge a client to participate in the helping process?
Invite clients to own their problems and unused opportunities.
Invite clients to state their problems as solvable.
Invite your clients, along with you, to put aside probl
A and B
3. Egan's problem management framework is focused on ____.
solving problems that promote direct action by the client
solving or managing problems
managing problems without specifying a solution
accepting that most problems are not directly solvable
solving problems that promote direct action by the client
4. What does Pinsoff mean by "problem maintenance structure?"
The cognitive structure that each client brings to every session
The client's reluctance to change
The set of factors�including personal, social, organizational, community, and political factor
The set of factors�including personal, social, organizational, community, and political factors�that keeps clients from identifying, exploring, and doing something about their problem situations and unused opportunities
5. Which of the following is true?
Helpers can learn something about themselves by being sensitive to the give and take within the helping sessions
When counseling takes place in a group, the opportunity to learn about interpersonal styles is diminished.
Helpers can learn something about themselves by being sensitive to the give-and-take within the helping sessions
6. Read the following:
COUNSELOR: I'd like to stop for a moment and take a look at what's happening right now between you and me.
AGNES: I'm not sure what you mean.
COUNSELOR: Well, our conversation today started out quite lively, and now it seems rather
All of these
7. Which of the following helping situation calls for immediacy?
When a session is directionless and it seems that no progress is being made
When cultural differences seem to get be getting in the way
When trust seems to be an issue
All of above
All of above
8. Stage I, Task IC is about ____.
helping clients to work on issues that will add value to their lives
helping clients to gain insight into themselves
helping clients learn from challenges
helping clients to accept and celebrate their lives
helping clients to work on issues that will add value to their lives
9. In the screening process, it is important to ____.
decide whether a given problem situation is appropriate for treatment
focus on how the problem can be solved, not whether it is appropriate
avoid evaluating a client's readiness to change
convince clie
decide whether a given problem situation is appropriate for treatment
10. A client is a fifty year old woman who is a recovering alcoholic and has recently divorced. She feels overwhelmed by anxiety about her finances. She also feels lonely and worries that she will never again have an important relationship. The helper sho
prioritize the client's issues and first help her with the most painful ones
11. According to Frances, Clarkin and Perry, some clients have a history of treatment failure or often get worse in treatment. These kinds of clients might include which of the following?
Clients who likely cannot improve on their own
Patients with maling
Patients with malingering or fictitious illness
12. In non crisis situations, a helper might first help a client with which of the following?
The issues that the client sees as important and is most willing to work on
The issues that the helper privately judges to be the most significant
The issues tha
The issues that the client sees as important and is most willing to work on
13. In working with clients with large and complex problems, it is best for the helper to do which of the following?
Tackle the entire problem head on to avoid crisis
Break the problem down into manageable subproblems
Refer the client to a psychiatrist fo
Break the problem down into manageable sub-problems
14. In a crisis situation, which of the following is true?
Counseling is counterproductive in crisis situations
First help the client manage the crisis
Avoid a focus on the context that the crisis takes place
The problem management framework is not design
First help the client manage the crisis
15. Kelly, an accountant in her mid 30s, seeks help with a variety of concerns. She notes being unhappy in her career, having few friends, and having a potential phobia with spiders that she notes is "annoying more than anything." Her counselor notes a ne
focus on the problem that, if handled, will lead to some kind of general improvement