Salesforce Admin 201 Certification Questions

B. Standard lead fields are automatically converted to account, contact, and opportunity fields.
C. Custom lead fields can be mapped to account, contact, and opportunity fields.

What should be considered when configuring the lead conversion process? Choose 2 answers
A. Roll-up summary lead fields can be mapped to custom contact fields.
B. Standard lead fields are automatically converted to account, contact, and opportunity fields

A. Map custom lead fields to custom contact fields.

When converting a lead, how can an administrator capture custom lead data on the converted contact?
A. Map custom lead fields to custom contact fields.
B. Use the lead conversion wizard to select the fields.
C. Use the data loader to move the custom lead

B. When the record no longer matches the rule criteria
D. When the action is deleted from the workflow queue

A time-dependent action is placed in the workflow queue when the record is created.
When will the action be removed from the queue? Choose 2 answers
A. When another record triggers the same workflow rule
B. When the record no longer matches the rule crite

B. Select the primary campaign source for the opportunity.
C. Use the campaign influence related list on the opportunity.

How can a sales user relate an opportunity to a campaign? Choose 2 answers
A. Select the campaign record type when creating the opportunity.
B. Select the primary campaign source for the opportunity.
C. Use the campaign influence related list on the oppor

B. Gauge
D. Metric

Which dashboard component can display data from the summary rows of a report? Choose 2 answers
A. Table
B. Gauge
C. Chart
D. Metric

A. Customers can share and install apps published by Salesforce partners.
B. Administrators can download and customize pre-built dashboards and reports.

What is the purpose of the AppExchange?
Choose 2 answers
A. Customers can share and install apps published by Salesforce partners.
B. Administrators can download and customize pre-built dashboards and reports.
C. Support users can install the Service Clou

A. The standard and list price for a product can be listed in multiple currencies.
B. A product can have a different list price in different price books.

Which statement about products and price books is true?
Choose 2 answers
A. The standard and list price for a product can be listed in multiple currencies.
B. A product can have a different list price in different price books.
C. Price books that contain

A. Apply a specific value to a field.
B. Change the record type of a record.

What can be done with a workflow field update action? Choose 2 answers
A. Apply a specific value to a field.
B. Change the record type of a record.
C. Update the value of a field on a child object.
D. Update the value of a formula field.

C. Record Types

Universal Containers has two sales groups, Each group has its own unique sales process. What is the best way to ensure that sales representatives have access to only the stages relevant to their sales process when working on opportunities?
A. Roles
B. Mul

A. Data export service

Universal Containers wants to automatically back up all Salesforce data on a monthly basis.
Which tool can a system administrator use to meet this requirement?
A. Data export service
B. Analytic snapshot
C. Import wizard
D. Scheduled report

A. The user will not be able to log in at all.

What will happen when a user attempts to log in to Salesforce from an IP address that is outside the login IP range on the user's profile but within the organization-wide trusted IP range?
A. The user will not be able to log in at all.
B. The user will be

B. Related list hover links
C. Printable list views

Which setting can a system administrator enable in the Salesforce user interface? Choose 2 answers
A. Chatter messages for specific users
B. Related list hover links
C. Printable list views
D. Customizable recent tags

A. The record type has not been activated.
D. The record type has not been added to the sales user profile.

A system administrator at Universal Containers created a new account record type. However, sales users are unable to select the new record type when creating new account records.
What is a possible reason for this? Choose 2 answers
A. The record type has

A. Import process fails only for the records with invalid data.

When importing data, what happens if some records do NOT meet the data validation criteria?
A. Import process fails only for the records with invalid data.
B. Import process ignores the data validation criteria.
C. Import process requires user authorizati

A. Add a grouping.
B. Add a filter.
E. Summarize fields

What is an option when customizing a report?
Choose 3 answers
A. Add a grouping.
B. Add a filter.
C. Add a gauge component
D. Schedule a refresh time
E. Summarize fields

A. Click Reset Password on the user's record detail page.
C. Click unlock on the user's record detail page.

A user is having trouble logging into Salesforce. The user's login history shows that this person has attempted log in multiple times and has been locked out of an organization.
How can the system administrator help the user log into Salesforce? Choose 2

B. Corporate currency

When the multiple currencies feature is enabled, which currency is used as the basis for all currency conversion rates?
A. Personal currency
B. Corporate currency
C. Record currency
D. Active currency

B. To resolve customer cases
D. To display for Customer self-service

How can knowledge articles be used? 2 answers
A. To display Salesforce Answers
B. To resolve customer cases
C. To display Salesforce Solutions
D. To display for Customer self-service

D. The user will be logged out and any unsaved work-in-process will be lost.

A user profile has login hour restrictions set to Monday through Friday, 8:00 a.m. to 5:00 p.m. The user logged in at 4:30 p.m. on a Tuesday and it is now 5:01 p.m.
Which behavior of the application should the user expect?
A. The user will be able to cont

A. Public groups
B. Roles and subordinates

When using sharing rules, what users can records be shared with? Choose 2 answers
A. Public groups
B. Roles and subordinates
C. Profiles
D. Queues

A. Stacked bar chart
B. Grouped line chart

Which chart type can be used to display summary values from two different levels of grouping in a report? Choose 2 answers
A. Stacked bar chart
B. Grouped line chart
C. Donut chart
D. Funnel chart

D. Workflow rule

The support team at Universal Containers wants to be more proactive about reviewing support plans with customers. They would like the support representative dedicated to each account to be notified a month before the account's support plan expires.
What s

D. Each account may or may not have related contacts.

What relationship can be selected in a custom report type where Accounts is the primary object and Contacts is the related object?
A. Each contact must have a related account.
B. Each contact may or may not have a related account.
C. Each account must not

B. Support processes
C. Record types
D. Page layouts

Universal Containers needs to use cases to manage both customer support issues and internal change requests.
Which functionality should a system administrator use to meet this requirement? Choose 3 answers
A. Validation rules
B. Support processes
C. Recor

C. The time-dependent action is automatically removed from the queue.

An opportunity record, created with a close date of July 30, meets the criteria of a time-dependent workflow rule. The time-dependent action is scheduled for July 23.
What happens if the opportunity is edited before July 23 and no longer meets the criteri

A. Queue
D. User

When case assignment rules are being set up, cases can be assigned to whom? Choose 2 answers
A. Queue
B. Case team
C. Contact
D. User

A. Enhanced lists
D. Inline editing

What user interface setting must be enabled for users to edit records in a list view? Choose 2 answers
A. Enhanced lists
B. Enhanced page layout editor
C. Enhanced profile list views
D. Inline editing

D. Import wizard

A marketing user has received a file of leads to import into Salesforce. What tool can be used to avoid duplicate records?
A. Merge leads function
B. Validation rules
C. Data loader
D. Import wizard

A. View approval processes as a flow chart.
B. Share annotated approval process diagrams.

Which option is available when using the process visualizer? Choose 2 answers
A. View approval processes as a flow chart.
B. Share annotated approval process diagrams.
C. Edit the criteria used to trigger the approval process.
D. Add approval steps from t

D. Add the new value to the appropriate sales process

The VP of sales at universal containers requested that "Verbal Agreement" be added as a new opportunity stage. The Administrator added this new picklist value to the stage field, but found that the new value was not available to users.
What should the adm

A. Feeds
C. Bookmarks
D. Recommendations

Which is a feature of Chatter? Choose 3 answers
A. Feeds
B. Events
C. Bookmarks
D. Recommendations
E. Notes

A. Workflow Rules
B. Custom Fields
E. Validation Rules

What type of customization can be done on Activities? (Tasks and Events) Choose 3 answers
A. Workflow Rules
B. Custom Fields
C. Field Tracking
D. Assignment Rules
E. Validation Rules

D. Create a single email template and use the translation workbench to translate and send the appropriate template.

The marketing team at Universal Containers wants to send an email to each lead received from its website. The country of the incoming lead should determine the language of the email that will be sent to the lead.
How can system administrator automate this

B. Contacts
D. Accounts
E. Opportunities

Criteria-based sharing rules can be created for which objects?
Choose 3 answers
A. Users
B. Contacts
C. Campaign Members
D. Accounts
E. Opportunities

C. Create a criteria-based sharing rule.

Universal containers set the organization-wide defaults for cases to private. When a case is escalated, case ownership changes to Tier 2 support agent.
How can a system administrator give the sales operation team read/write access to all escalated cases?

B. An existing contact record
D. An existing account record

Which record type can be updated when converting a lead? Choose 2 answers
A. An existing custom object record
B. An existing contact record
C. An existing opportunity record
D. An existing account record

C. A custom logo can be added to the meeting request email sent to a contact or lead.
D. The cloud scheduler allows users to view available meeting times on lead and contact calendars.

The cloud scheduler has which capability? Choose 2 answers
A. The cloud scheduler can be enabled at the user profile level.
B. Salesforce can automatically propose multiple meeting times based on Salesforce user calendars.
C. A custom logo can be added to

A. Verify the Industry field is set as required on all the account page layouts assigned to the user's profile
D. Verify the field-level security for the Industry field is not set to "Read Only" on the user's profiles.

Universal Containers wants to ensure that users complete the standard Industry field when creating a new account record. To address this concern, the administrator set the Industry field as required. However, some users are still able to create a new acco

D. Cross-object formula field

Universal Containers uses a custom field on the account object to capture the account credit status. The sales team wants to display the account credit status on opportunities.
Which feature should a system administrator use to meet this requirement?
A. L

A. Assign users to Outlook configuration
C. Select syncing direction and conflict behavior

Which step must a system administrator take before users can use the Salesforce for Outlook client? Select 2 answers
A. Assign users to Outlook configuration
B. Specify a user's Outlook synchronization folders
C. Select syncing direction and conflict beha

C. Data categories control access to articles and questions.
D. Answers can be displayed externally on a community.

Which statement is true regarding the community cloud? Choose 2 answers
A. Community experts must be internal salesforce users.
B. Unanswered questions are automatically escalated to new case.
C. Data categories control access to articles and questions.
D

B. Password protect content deliveries that contain sensitive data.
D. Track the external users who have downloaded a content.

What is a capability of the content delivery feature of Salesforce content? Choose 2 answers
A. Associate the content delivery with a Salesforce record.
B. Password protect content deliveries that contain sensitive data.
C. Customize the URL assigned to t

B. When the record no longer matches the rule criteria.
D. When the action is deleted from the workflow queue.

A time-dependent action is placed in the workflow queue when the record is created. When will the action be removed from the queue? Choose 2 answers
A. When a validation rule is triggered for the record.
B. When the record no longer matches the rule crite

B. The user is attempting to login with the wrong username.

A user at universal containers reports an error message when attempting to login. The administrator checks the user's login history, but there is no record of the attempted login. What could be the cause of this issue?
A. The user is attempting to login w

B. Roll-up summary fields.

Sales management at universal containers needs to display the information listed below on each account record.
- Amount of all closed won opportunities.
- Amount of all open opportunities.
Which feature should a system administrator use to meet this requi

B. An approval action defines the result of record approval or rejection.
D. The approval history related list can be used to track the process.

Which statement is true regarding an approval process? Choose 2 answers
A. A delegated approver can reassign approval requests.
B. An approval action defines the result of record approval or rejection.
C. An assignment rule defines the approver for each p

A. The portal can be customized with corporate branding.
C. Customers can log, view, edit and close their own cases

What is a capability of the Service Cloud (customer) portal? Choose 2 answers
A. The portal can be customized with corporate branding.
B. Customers can view and edit contacts related to their own accounts.
C. Customers can log, view, edit and close their

D. Chatter Feed tracking must be enabled for the case object.

What should an administrator consider when setting up case feed?
A. Case Feed replaces the standard case details page by default.
B. The use case feed permission is automatically active for all profile.
C. Case Feed requires the service cloud user feature

D. Assign the record type to the appropriate profile.

What must an administrator do when creating a record type?
A. Set the field-level security for the record type.
B. Add the record type to the required user records.
C. Create a new page layout for the record type.
D. Assign the record type to the appropri

A. Create two record types.
C. Create two page layouts.

Universal containers has two business groups, products and services. Both groups will be using opportunities to track deals, but different fields are required by each group.
How should a system administrator meet this requirement? Choose 2 answers
A. Crea

C. Use the show filter to filter report results and reduce records returned.

Universal containers requires that the OWD for opportunities be set to public read/write, however, sales users are complaining that opportunity reports return too many results making it difficult to find their team's opportunities in the report results.
H

A. Use chatter files to share presentations.
D. Add customers to private chatter groups.

The sales team at universal containers wants an easy solution to gather customer requirement and share presentations with their customers.
What should an administrator do to help the sales team achieve this goal? Choose 2 answers
A. Use chatter files to s

B. Auto-response rule

Universal containers use web-to-case to convert support request submitted through its website into cases. The support team would like Salesforce to automatically send an email containing password reset instructions to the customer when the case subject co

A. The field users see on detail and edit pages.

What does a page layout allow an administrator to control?
A. The field users see on detail and edit pages.
B. The business process and related picklist values displayed.
C. The report types available to each role and profile.
D. The fields users see in r

B. Define a role hierarchy where the US sales representatives roll up to the US sales director.

Universal containers is using a private sharing model. The US sales director needs full access to all records owned by the US sales representatives.
How can this be accomplished?
A. Place the US Sales director in a queue with the US sales representatives.

A. Chatter Files
C. Libraries

What is a method for adding content to Salesforce CRM Content? Choose 2 answers
A. Chatter Files
B. Documents
C. Libraries
D. Attachments

B. Label
C. Help Text
D. Picklist values

What can be modified on standard object fields? Choose 3 answers
A. Field type
B. Label
C. Help Text
D. Picklist values
E. Default text

C. Rule action can take place immediately or on a specific date.
D. Rules can be evaluated when records are created or edited.

What should an administrator consider when configuring workflow rules? Choose 2 answers
A. All existing records are evaluated when a new rule is activated.
B. Rule must be deactivated before using an import wizard.
C. Rule action can take place immediatel

A. Messages and alert.
B. Pending approvals list.
E. Dashboard components.

Which component can be included in a custom home page layout? Choose 3 answers
A. Messages and alert.
B. Pending approvals list.
C. Trending chatter topics.
D. Analytic snapshots.
E. Dashboard components.

A. The data displayed varies based on the user viewing the dashboard.

What will occur when a system administrator creates a dynamic dashboard?
A. The data displayed varies based on the user viewing the dashboard.
B. The dashboard refreshes automatically whenever the underlying data changes.
C. The dashboard automatically se

C. Add sales engineers to opportunity teams.

Universal containers uses a private sharing model for opportunities. The sales team wants sales engineers to be involved in specific opportunities to help sales representatives close deals faster.
How can an administrator meet this request?
A. Add sales e

C. Manually share the record with the public group.

Universal Containers has a marketing team set up as a public group. A sales representative would like to engage the marketing team on one opportunity.
What should the sales representative do to ensure the marketing team can access the opportunity?
A. Add

A. Chatter Groups
B. Similar Opportunities

When working on opportunities, sales representatives at universal containers need to understand how their peers have successfully managed other opportunities with comparable products, competing against the same competitor? Choose 2 answers
A. Chatter Grou

A. To provide Web self-service by exposing Knowledge articles
D. To allow customers to log and check the status of cases online

What is the purpose of the Service Cloud (customer) portal?
Choose 2 answers
A. To provide Web self-service by exposing Knowledge articles
B. To allow partners to access contact records for case collaboration
C. To share support reports and dashboards wit

B. The record type has not been activated.
D. The record type has not been added to the sales user profile.

A system administrator at Universal Containers created a new account record type. However, sales users are unable to select the new record type when creating new account records.
What is a possible reason for this?
Choose 2 answers
A. The record type has

B. Custom lead fields can be mapped to account, contact, and opportunity fields.
D. Standard lead fields are automatically converted to account, contact, and opportunity fields

What should be considered when configuring the lead conversion process?
Choose 2 answers
A. Custom lead fields can be mapped to custom object fields.
B. Custom lead fields can be mapped to account, contact, and opportunity fields.
C. Roll-up summary lead

A. Add sales engineers to opportunity teams.

Universal Containers uses a private sharing model for opportunities, The sales team wants sales engineers to be involved in specific opportunity to help sales representatives close deals faster.
How can an administrator meet this request?
A. Add sales eng

D. Workflow rule

The support team at Universal Containers wants to be more proactive about renewing support plans with customers. They would like the support representative dedicated to each account to be notified a month before the accounts support plan expires.
What sho

D. Import process fails only for the records with invalid data

When importing data, what happens it some records do NOT meet the data validation criteria?
A. Import process ignores the data validation criteria.
B. Import process aborts when it encounters the first invalid record.
C. Import process requires user autho

A. Posts made to a users profile are visible to all users in the organization.
C. Updates to the Chatter feed on a record are only visible to users with access to the record.

Which statement about chatter posts and comments is true?
Choose 2 answers
A. Posts made to a users profile are visible to all users in the organization.
B. Posts to a users profile are hidden from anyone below that user in the role hierarchy.
C. Updates

C. Create a lookup relationship field on the survey object.
D. Add the survey related list to the account page layout

Universal Containers wants to create a custom object to capture account survey data. Users must be able to select an account from the survey record. Users also need the ability to view related surveys on the account record.
How should the system administr

A. Service Cloud User
C. Knowledge User

Which feature license can be assigned to a user record in Salesforce?
Choose 2 answers
A. Service Cloud User
B. Console User
C. Knowledge User
D. Opportunity User

A. Apply a specific value to a field.
B. Change the record type of a record.

What can be done with a workflow field update action?
Choose 2 answers
A. Apply a specific value to a field.
B. Change the record type of a record.
C. Update the value of a field on a child object.
D. Update the value of a formula field.

C. Record Types

Universal Containers has two sales groups, Each group has its own unique sales process.
What is the best way to ensure that sales representatives have access to only the stages relevant to their sales process when working on opportunities?
A. Roles
B. Mul

A. Object Permissions
C. Mass Email
E. Run Reports

What permission is set in a user's profile?
Choose 3 answers
A. Object Permissions
B. Marketing User
C. Mass Email
D. Active
E. Run Reports

A. Public Knowledge Base
C. Self-service portal

Where can the multilingual solution feature be enabled?
Choose 2 answers
A. Public Knowledge Base
B. Salesforce Content
C. Self-service portal
D. Solution tab search

A. Open activities
B. Open cases
E. Closed cases

What can be transferred from one user to another user during a mass transfer of account records?
Choose 3 answers
A. Open activities
B. Open cases
C. Closed activities
D. Related custom object records
E. Closed cases

A. Create two record types.
B. Create two page layouts.

Universal Containers has two business groups, Products and Services. Both groups will be using opportunities to track deals, but different fields are required by each group.
How should a system administrator meet this requirement? Choose 2 answers
A. Crea

A. Related list

If two objects have a parent-child relationship, how can a user access the child record from the parent record?
A. Related list
B. Lookup field
C. Custom link
D. Child field

B. Rule actions can take place immediately or on a specific date or time.
D. Rules can be evaluated when records are created or edited.

What should an administrator consider when configuring workflow rules?
Choose 2 answers
A. Rules must be deactivated before using an import wizard.
B. Rule actions can take place immediately or on a specific date or time.
C. All existing records are evalu

C. Create custom fields.
D. Create a page layout.

Universal Containers wants to capture the invoice number and account credit score for billing cases.
How would an administrator accomplish this?
Choose 2 answers
A. Create a validation rule.
B. Create a support process.
C. Create custom fields.
D. Create

A. Existing field values must be transferred to a new custom field.
C. Fields used in workflow and assignment rules cannot be deleted.
D. Deleted fields and values can be restored from the recycle bin within 15 days.

What should a system administrator consider when deleting a custom field?
Choose 3 answers
A. Existing field values must be transferred to a new custom field.
B. Field values should be archived before a field deleted.
C. Fields used in workflow and assign

B. Opportunities owned by the user running the report and users below them in the role hierarchy

Universal Containers set the organization-wide default setting for opportunities to private.
Which records will an opportunity pipeline report return?
A. Opportunities for which the user running the report is also the account owner
B. Opportunities owned

A. Tab Hidden

What tab setting on a profile makes a tab NOT accessible on the All Tabs page or visible in any apps?
A. Tab Hidden
B. Default On
C. Default Off
D. Read-Only

B. The custom fiscal year must be defined manually
D. The custom fiscal year setting CANNOT be disabled

Which statement is true if a custom fiscal year is enabled? Choose 2 answers
A. The custom fiscal year automatically updates product schedules.
B. The custom fiscal year must be defined manually
C. The defined custom fiscal year only affects forecasts
D.

B. Private

What are the valid organization-wide default options for the Account Object?
A. Public Read/Write/Transfer
B. Private
C. No Access
D. Public Read/Write/Delete

A. A Many-to-Many relationship created with two lookup master-detail relationship

What is a Junction Object?
A. A Many-to-Many relationship created with two lookup master-detail relationship
B. An object type to connect external web services
C. A standard object
D. A Many-to-Many relationship created with two lookup relationships

B. Include attachments.
C. Schedule a recurring export.

Which functionality is available when using the data export service?
Choose 2 answers
A. Include the values of formula fields.
B. Include attachments.
C. Schedule a recurring export.
D. Export a subset or records for a given object.

B. Pending approvals list
C. Messages and alerts
E. Dashboard components

Which component can be included in a custom home page layout?
Choose 3 answers
A. Analytic snapshots
B. Pending approvals list
C. Messages and alerts
D. Trending Chatter topics
E. Dashboard components

A. Updates to the Chatter feed on a record are only visible to users with access to the record.
C. Posts made to user's profile are visible to all users in the organization

Which statement about Chatter posts and comments is true?
Choose 2 answers
A. Updates to the Chatter feed on a record are only visible to users with access to the record.
B. Posts to a user's profile are hidden from anyone below that user in the role hier

B. Data export service

Universal Containers requires that its Salesforce account data, including attachments, be backed up weekly.
Which tool should a system administrator use to accomplish this?
A. Account report export
B. Data export service
C. Account analytic snapshot
D. Da

B. Contacts
D. Accounts
E. Opportunities

Criteria-based sharing rules can be created for which objects?
Choose 3 answers
A. Users
B. Contacts
C. Campaign Members
D. Accounts
E. Opportunities

A. Verify the Industry field is set as required on all account page layouts assigned to the user's profile
D. Verify the field-level security for the Industry field is not set to "Read Only" on the user's profiles.

Universal Containers wants to ensure that users complete the standard Industry field when creating a new account record. To address this concern, the administrator set the Industry field as required. However, some users are still able to create a new acco

B. Create a custom profile.

Sales representatives at Universal Containers should not be able to create leads, delete their own accounts, or send mass emails.
How can an administrator meet these requirements?
A. Create a sharing rule.
B. Create a custom profile.
C. Modify a standard

C. All recently accessed accounts

Which accounts are automatically synchronized on Salesforce Classic Lite?
A. Accounts that the user owns
B. Any account created in the last 30 days
C. All recently accessed accounts
D. Accounts selected with the sync button

A. It must be enabled by an administrator
C. It is available to users without a mobile license

Which statement about Mobile Lite is true? Choose 2 answers
A. It must be enabled by an administrator
B. It is available to customer portal users
C. It is available to users without a mobile license
D. It is available to partner portal users

B. Tab Colors and Fonts
C. Page Layouts

What can a system administrator customize for a partner portal without affecting the user interface for internal Salesforce users? Choose 2 answers
A. Standard Field labels
B. Tab Colors and Fonts
C. Page Layouts
D. Custom object tab names

C. Mobile Lite provides access to standard objects and dashboards
D. Mobile Lite must be enabled before users can install it

What should a system administrator consider when setting up Mobile Lite? Choose 2 answers
A. Mobile Lite configurations can be created for each user
B. Mobile Lite users must have a mobile license assigned to them
C. Mobile Lite provides access to standar

B. Select the Marketing User checkbox in the user record.

A marketing user needs to create a new campaign, but the New button is NOT visible from the campaign home page. The system administrator has verified that the user has the "create" profile permission for the campaign object.
How should the system administ

A. Community experts are designated by an icon.
B. Community experts can be designated for Salesforce Ideas or Answers.

Which statement about Community experts is true?
Choose 2 answers
A. Community experts are designated by an icon.
B. Community experts can be designated for Salesforce Ideas or Answers.
C. Community experts can delete inappropriate community content.
D. C

B. The fields users see on detail and edit pages

What does a page layout allow an administrator to control?
A. The business process and related picklist values displayed
B. The fields users see on detail and edit pages
C. The fields users see in reports and list views
D. The record types available to ea

C. Salesforce can automatically propose multiple meeting times based on Salesforce user calendars.
D. A custom logo can be added to the meeting request email sent to a contact or lead.

The cloud scheduler has which capability?
Choose 2 answers
A. The cloud scheduler can be enabled at the user profile level.
B. The cloud scheduler allows users to view available meeting times on lead and contact calendars.
C. Salesforce can automatically

C. Add tags when editing content details.
D. Share content with other users in Chatter

Which privilege can be granted to members of a content library (workspace) without modifying user permissions?
Choose 2 answers
A. Create a new content library.
B. Edit a member's library permissions.
C. Add tags when editing content details.
D. Share con

A. Create sharing rules that give sales operation access to records owned by sales representatives.

The sales operations team at Universal Containers needs to be able to read, edit, delete, and transfer all records owned by sales representatives.
How can a system administrator meet this requirement?
A. Create sharing rules that give sales operation acce

A. Read/Write
D. Read-only

What level of access can be set when sharing a document folder with users?
Choose 2 answers
A. Read/Write
B. Read/Write/Create/Delete
C. Read/Write/Create
D. Read-only

B. Assigned apps
C. Record type assignment
D. Field-level security

What setting is controlled by a user's profile?
Choose 3 answers
A. Local settings
B. Assigned apps
C. Record type assignment
D. Field-level security
E. Feature license assignment

B. View and remove a scheduled dashboard refresh.
D. Send a refresh notification to users with access to the dashboard.

What option is available when scheduling a dashboard refresh?
Choose 2 answers
A. Schedule the dashboard to refresh in different time zones.
B. View and remove a scheduled dashboard refresh.
C. Define refresh times for specific dashboard components.
D. Se

B. To provide Web self-service by exposing Knowledge articles
C. To allow customers to log and check the status of cases online

What is the purpose of the Service Cloud (customer) portal?
Choose 2 answers
A. To allow partners to access contact records for case collaboration
B. To provide Web self-service by exposing Knowledge articles
C. To allow customers to log and check the sta

C. Record Types and read-only page layouts
D. Data validation rules

A system administrator at Universal Containers needs to prevent sales representatives from editing fields on an opportunity once the opportunity has been moved to a closed stage.
Which data validation tool can be used to accomplish this?
Choose 2 answers

D. Set the field to hidden using field-level security.

How can a system administrator restrict users from viewing certain fields in list views, searches, page layouts and reports?
A. Remove the field from reports and list views.
B. Set the field to hidden on the user role.
C. Remove the field from page layout

A. "View All" for opportunities

Universal Containers has a private sharing model in which regional sales managers are only allowed to view opportunities in their own regions. For reporting purposes, they additionally need read-only access to opportunities in other regions.
What permissi

A. Import new leads and associate them with the campaign.
D. Associate existing contacts with the campaign.

What can a marketing user do using the Manage Members button on a campaign record?
Choose 2 answers
A. Import new leads and associate them with the campaign.
B. Create a custom report including all campaign members.
C. Associate existing opportunities wit

B. Define a role hierarchy where the US sales representatives roll up to the US sales director.

Universal Containers is using a private sharing model. The US sales director needs full access to all records owned by the US sales representatives.
How can this be accomplished?
A. Place the US sales director in a queue with the US sales representatives.

C. Fields being searched on for each object
D. Columns displayed for each object
E. Number of records displayed for each object

What can an administrator configure for users on the search results page?
Choose 3 answers
A. Filters by which users can narrow down results
B. Objects included in the search
C. Fields being searched on for each object
D. Columns displayed for each object

C. The user will be able to log in after the computer is activated.

What will happen when a user attempts to log in to Salesforce from an IP address that is outside the login IP range on the user's profile but within the organization-wide trusted IP range?
A. The user will not be able to log in at all.
B. The user will be

A. The values that appear in the dependent field

What does the controlling field determine when field dependencies are being created?
A. The values that appear in the dependent field
B. The dependent fields that appear on a layout
C. The default value populated in the dependent field
D. The field-level

A. Specify a default lead owner.

The marketing team at Universal Containers uses a web-to-lead form to capture leads from its website and a lead assignment rule to assign the leads to the appropriate sales representatives.
How can a system administrator ensure that all leads are handled

D. Use an external ID field to match records between the systems.

Universal Containers needs to synchronize data between Salesforce and an external financial system.
How can a system administrator accomplish this?
A. Use the data loader to insert Salesforce records into the financial system.
B. Use the data loader to ma

B. Create a criteria-based sharing rule.

Universal Containers set the organization-wide defaults for cases to private. When a case is escalated, case ownership changes to a Tier 2 support agent.
How can a system administrator give the sales operations team read/write access to all escalated case

A. Object Permissions
C. Mass Email
E. Run Reports

What permission is set in a user's profile?
Choose 3 answers
A. Object Permissions
B. Marketing User
C. Mass Email
D. Active
E. Run Reports

A. Apply a specific value to a field.
B. Change the record type of a record.

What can be done with a workflow field update action?
Choose 2 answers
A. Apply a specific value to a field.
B. Change the record type of a record.
C. Update the value of a field on a child object.
D. Update the value of a formula field.

A. The standard and list price for a product can be listed in multiple currencies.
B. A product can have a different list price in different price books.

Which statement about products and price books is true?
Choose 2 answers
A. The standard and list price for a product can be listed in multiple currencies.
B. A product can have a different list price in different price books.
C. Price books that contain

B. The approval history related list can be used to track the process.
C. An approval action defines the result of record approval or rejection.

Which statement is true regarding an approval process?
Choose 2 answers
A. An assignment rule defines the approver for each process step.
B. The approval history related list can be used to track the process.
C. An approval action defines the result of re

D. Create a workflow rule on the opportunity object.

A sales executive at Universal Containers wants to be notified whenever high-value opportunities are created for hot accounts.
How should an administrator meet this requirement?
A. Create an escalation rule based on the opportunity amount.
B. Create an au

A. Chatter Files.
B. Libraries.

What is a method for adding content to Salesforce CRM Content?
Choose 2 answers
A. Chatter Files.
B. Libraries.
C. Documents.
D. Attachments.

A. Add customers to private Chatter groups.
D. Use Chatter files to share presentations.

The sales team at Universal Containers wants an easy solution to gather customer requirements and share presentations with their customers
What should an administrator do to help the sales team achieve this goal?
Choose 2 answers
A. Add customers to priva

B. Export opportunities and update using the data loader.
C. Create a list view for opportunities and update using inline editing.

A system administrator at Universal Containers needs to mass update the lead source on a number of opportunity records.
How can this be accomplished?
Choose 2 answers
A. Export opportunities and update using the import wizard.
B. Export opportunities and

A. Create a custom profile for users on the facilities team.

Universal Containers currently assigns its users from the facilities and IT teams to the same profile. Universal Containers recently created a custom object to track company cars and wants only users from the facilities team to have access to this new obj

A. The objects that are available when building a report
D. The fields that can be used as columns when building a report

What does a custom report type determine?
Choose 2 answers
A. The objects that are available when building a report
B. The report format of the resulting report
C. The custom summary formulas displayed in a resulting report
D. The fields that can be used

B. Share folders with public groups.
C. Share folders with roles.

How can a system administrator grant users access to dashboards?
Choose 2 answers
A. Designate running users.
B. Share folders with public groups.
C. Share folders with roles.
D. Create and share data categories.

B. Forecast category
D. Probability

A sales user at Universal Containers has updated the opportunity stage for an opportunity in the pipeline.
What may be updated as a result of the stage change?
Choose 2 answers
A. Sales quota
B. Forecast category
C. Account rating
D. Probability

B. The data displayed varies based on the user viewing the dashboard.

What will occur when a system administrator creates a dynamic dashboard?
A. The dashboard components resize based on the device used to view the dashboard.
B. The data displayed varies based on the user viewing the dashboard.
C. The dashboard refreshes au

B. Matrix Reports
C. Summary reports

Where can be conditional highlighting be used?
Choose 2 answers
A. Enhanced list views
B. Matrix Reports
C. Summary reports
D. Tabular reports

D. Date fields

What is affected by changing the default locale setting for an organization?
A. Time Zone
B. Currency
C. Language
D. Date fields

B. When records are imported
C. When records are edited by a user
E. When records are submitted using web-to-lead

When can a validation rule be used to prevent invalid data?
Choose 3 answers
A. When records are deleted by a user
B. When records are imported
C. When records are edited by a user
D. When records are updated by a workflow rule
E. When records are submitt

C. Create a lookup relationship field on the survey object.
D. Add the survey related list to the account page layout.

Universal Containers wants to create a custom object to capture account survey data. Users must be able to select an account from the survey record. Users also need the ability to view related surveys on the account record.
How should the system administr

D. Campaign hierarchy

What feature allows a user to group campaigns within a specific marketing program or initiative?
A. Campaign members
B. Campaign influence
C. Campaign lists
D. Campaign hierarchy

C. Lookup relationship

The administrator at Universal Containers will create a custom field to track a specific Tier 2 support user on a case record.
What data type should be used when creating this custom field?
A. Hierarchical relationship
B. Lookup filter
C. Lookup relations

A. Sharing rules open up access to records.
D. Sharing rules grant record access to roles and public groups.

Which statement about sharing rules is true?
Choose 2 answers
A. Sharing rules open up access to records.
B. Sharing rules are required in public read/write organizations.
C. Sharing rules grant delete access to records.
D. Sharing rules grant record acce

B. Emails not associated to a record
C. Contacts not assigned to an account

What item appears in a user's My Unresolved Items after synchronization using Salesforce for Outlook?
Choose 2 answers
A. Notes not associated to a record
B. Emails not associated to a record
C. Contacts not assigned to an account
D. Cases not assigned to

B. Knowledge uses data categories and roles to make articles visible to specific users.
D. Knowledge allows an organization to share articles with partner portal users.

What is a capability of Salesforce knowledge?
Choose 2 answers
A. Knowledge automatically creates a solution for each new article.
B. Knowledge uses data categories and roles to make articles visible to specific users.
C. Knowledge only allows a single ar

A. The field is used in a workflow field update.

Which circumstance will prevent a system administrator from deleting a custom field?
A. The field is used in a workflow field update.
B. The field is used in a report.
C. The field is used in a page layout.
D. The field is part of a field dependency.

A. Grand totals
B. Summarized totals
D. Grouped by field names

Which data can be highlighted in a report using conditional highlighting?
Choose 3 answers
A. Grand totals
B. Summarized totals
C. Date fields
D. Grouped by field names
E. Summary formulas

15

For how many days deleted records are kept in the Recycle Bin?
15
30
45
60

C. Organization based Login Hours

Which Feature is not available in Salesforce.com ?
A. Profile based Login Hours
B. Profile based Login IP Ranges
C. Organization based Login Hours
D. Organization based Login IP ranges

B. Professional Edition

API's are not available for use in which Salesforce.com edition?
A. Developer Edition
B. Professional Edition
C. Enterprise Edition
D. Unlimited Edition

C. No Impact on the User as he keeps using his own default Locale

What is the Impact on a User of the Organization level Locale Changes?
A. The default Locale of the user is also set to the new Organization Level locale
B. The User is asked for a Choice; if he would like to choose New Organization Locale or his own Loca

B. The object that are available when building a report
C. The field that can be used as column when building a report

What does custom report type determine? Choose 2 answers
A. The custom summery formula displayed in resulting report
B. The object that are available when building a report
C. The field that can be used as column when building a report
D. The report forma