The requirement to show performance results to a supervisor.
Accountability
Quality of work life (QWL) issues include:
Being respected and value
Fair pay
Safe work conditions
Opportunities to learn
According to your text, emotional intelligence includes:
Self Awareness
Self regulation
Motivation
Empathy
Global outsourcing
Contracting for work that is performed by workers in other countries.
The glass ceiling effect
The lack of women and minorities in senior management positions can be explained by.
Carefully designing jobs with efficient work methods is necessary to
Scientific management
Based on the finding of the Hawthorne studies, you know as a manager that:
Giving special attention to your employees will likely increase their performance
Which is the highest level of needs in Maslow's theory?
Self Actualization
According to your text, modern management thought would suggest that:
the best answer to what work is that it "depends on the situation
Total quality management
Managing with organization-wide commitment to continuous improvement, product quality, and customer need is called
Terminal values
are preferences about desired end states
Utilitarian view
If you argue for increasing the dues for your student organization in order to keep the club solvent, even though some of the members might not be able to afford the increase, you are taking this approach to moral reasoning
Cultural relativism
suggets that there is no one right way to behave and that ethics is dependent on the local culture
Rationalizing unethical behavior
No one will ever know about it" is an example of
Whistle blower
Someone who exposes unethical behavior on the part of others, often senior management is
Amoral
A manager that fails to consider ethics
Stakeholders
The group of all people and institutions directly impacted by a firm are called
Socioeconomic
The view of corporate social responsibility is that corporate management should be concerned for the broader social welfare as well as corporate
Social entrepreneurship
Risk taking by entrepreneurs striving to solve pressing social issues is called?
Their couriers suffer
Whistle blowers, unfortunately, face this consequence as a result of their actions:
Multicultural Organization
A company that is based on pluralism and operates with diversity and respect for diversity is called
Inclusivity
How open an organization is to hiring anyone that can perform a specific job is called
Ethnocentrism
The belief that one's membership group is superior to others
What is most true of the "Millennial workers
Less satisfied than older adults
Culture Shock
The confusion and discomfort that some people feel when in strange cultural environment
Halo effect
The perceptual distortion caused by the use of a single characteristic or exposure to draw overall conclusions about an individual is known
Impression Management
When management tries to create a positive perception of the company in the eyes of employees
Internal locus control
A person who believes that, for the most part, he or she is responsible for what happens has
Job Burnout
A physical and mental exhaustion from work stress
Stress at work my cause
Lower performance
Reduced job satisfaction
Personal problems
Problems at home
Doing business internationally can be justified by all of the following except:
Expand profit potential
Gain access to more costumers
Reduce access to capital
Lower cost of materials and supplies
Reduce labor costs
Reduce access to capital
Global sourcing involves
Purchasing materials, components, or services from around the world.
Joint Venture
Operates through co-ownership with local partners
Greenfield venture
Establishes a foreign subsidiary by building en entirely new operation in a foreign country
The problem of "currency risks" refers to
Fluctuations in foreign exchange rates
First mover advantage
The first person to enter a new marked is said to have a
Intrapreneurs
Employees in large corporations who take significant risk and display entrepreneurial behavior
Social entrepreneurship
Entrepreneurship that is targeted at solving the problems of the poor and disadvantaged
All of the following should be involved in a business plan except:
- an executive summary
- the business fundamentals
- careful organization
- ease in reading
- long and detailed analysis to cover al potential questions
long and detailed analysis to cover al potential questions
Limited liability company
A form of business that combines the legal protection of a corporation but the simplicity of a sole proprietorship and partnership
Information competency
The ability to gather and use information to solve problems
Problem seekers
Individuals who are proactive information gathers and are forward thinking are
Uncertain environment
A decision making environment in which you lack complete information and it is difficult if not impossible to assign probabilities to the outcomes
Programmed decision
Applies a solution from past experience to a routine problem
Confirmation error
Attending only to information that confirms a decision already made is called
The two most important factors regarding objectives are that they should be measurable and
Have a time for completion
Strategic plans
Plans that identify the long term direction for the company including a vision of what and where the organization wants to be longer term
Operation plans
Plans that identify the various short term activities needed to implement strategic plans
Scenario Planning
Identifying posible future situation and plans for dealing with them is called
Benchmarking
The process of using external comparisons as a means of determining how your company is doing
According to the text, the "foundation" of any control system is measuring performance and
Taking corrective action
Output standard
Is a measure of performance results in terms of quantity, quality, cost or time
Input standard
The quality control manager at Athens, Inc. requires zero defects on all parts received from its suppliers. It's an example of
Critical path
The pathway from project start to conclusion that involves activities with the longest completion times is called
Continuous improvement
The process of always searching for new ways to improve work quality and performance is called.
Strategic intent
During the time of the Great Depression, Herbert Hoover promised the voters "a chicken in every pot and a car in every garage" this could be considered a statement of
Which of the following does NOT contribute to a sustainable competitive advantage?
- Being easily limited
-Outperforming your rivals
-Performing successfully for costumers
-being able to maintain your edge
-All of the above
Being easily imitated
Diversification
When a company expands by entering new business areas, it is called growth through
Divestiture
The retrenchment strategy that calls for selling off part of the organization is called
Strategic management consists of strategy----- and---------
Formulation/Implementation