MGMT 3031 Test 1

The requirement to show performance results to a supervisor.

Accountability

Quality of work life (QWL) issues include:

Being respected and value
Fair pay
Safe work conditions
Opportunities to learn

According to your text, emotional intelligence includes:

Self Awareness
Self regulation
Motivation
Empathy

Global outsourcing

Contracting for work that is performed by workers in other countries.

The glass ceiling effect

The lack of women and minorities in senior management positions can be explained by.

Carefully designing jobs with efficient work methods is necessary to

Scientific management

Based on the finding of the Hawthorne studies, you know as a manager that:

Giving special attention to your employees will likely increase their performance

Which is the highest level of needs in Maslow's theory?

Self Actualization

According to your text, modern management thought would suggest that:

the best answer to what work is that it "depends on the situation

Total quality management

Managing with organization-wide commitment to continuous improvement, product quality, and customer need is called

Terminal values

are preferences about desired end states

Utilitarian view

If you argue for increasing the dues for your student organization in order to keep the club solvent, even though some of the members might not be able to afford the increase, you are taking this approach to moral reasoning

Cultural relativism

suggets that there is no one right way to behave and that ethics is dependent on the local culture

Rationalizing unethical behavior

No one will ever know about it" is an example of

Whistle blower

Someone who exposes unethical behavior on the part of others, often senior management is

Amoral

A manager that fails to consider ethics

Stakeholders

The group of all people and institutions directly impacted by a firm are called

Socioeconomic

The view of corporate social responsibility is that corporate management should be concerned for the broader social welfare as well as corporate

Social entrepreneurship

Risk taking by entrepreneurs striving to solve pressing social issues is called?

Their couriers suffer

Whistle blowers, unfortunately, face this consequence as a result of their actions:

Multicultural Organization

A company that is based on pluralism and operates with diversity and respect for diversity is called

Inclusivity

How open an organization is to hiring anyone that can perform a specific job is called

Ethnocentrism

The belief that one's membership group is superior to others

What is most true of the "Millennial workers

Less satisfied than older adults

Culture Shock

The confusion and discomfort that some people feel when in strange cultural environment

Halo effect

The perceptual distortion caused by the use of a single characteristic or exposure to draw overall conclusions about an individual is known

Impression Management

When management tries to create a positive perception of the company in the eyes of employees

Internal locus control

A person who believes that, for the most part, he or she is responsible for what happens has

Job Burnout

A physical and mental exhaustion from work stress

Stress at work my cause

Lower performance
Reduced job satisfaction
Personal problems
Problems at home

Doing business internationally can be justified by all of the following except:
Expand profit potential
Gain access to more costumers
Reduce access to capital
Lower cost of materials and supplies
Reduce labor costs

Reduce access to capital

Global sourcing involves

Purchasing materials, components, or services from around the world.

Joint Venture

Operates through co-ownership with local partners

Greenfield venture

Establishes a foreign subsidiary by building en entirely new operation in a foreign country

The problem of "currency risks" refers to

Fluctuations in foreign exchange rates

First mover advantage

The first person to enter a new marked is said to have a

Intrapreneurs

Employees in large corporations who take significant risk and display entrepreneurial behavior

Social entrepreneurship

Entrepreneurship that is targeted at solving the problems of the poor and disadvantaged

All of the following should be involved in a business plan except:
- an executive summary
- the business fundamentals
- careful organization
- ease in reading
- long and detailed analysis to cover al potential questions

long and detailed analysis to cover al potential questions

Limited liability company

A form of business that combines the legal protection of a corporation but the simplicity of a sole proprietorship and partnership

Information competency

The ability to gather and use information to solve problems

Problem seekers

Individuals who are proactive information gathers and are forward thinking are

Uncertain environment

A decision making environment in which you lack complete information and it is difficult if not impossible to assign probabilities to the outcomes

Programmed decision

Applies a solution from past experience to a routine problem

Confirmation error

Attending only to information that confirms a decision already made is called

The two most important factors regarding objectives are that they should be measurable and

Have a time for completion

Strategic plans

Plans that identify the long term direction for the company including a vision of what and where the organization wants to be longer term

Operation plans

Plans that identify the various short term activities needed to implement strategic plans

Scenario Planning

Identifying posible future situation and plans for dealing with them is called

Benchmarking

The process of using external comparisons as a means of determining how your company is doing

According to the text, the "foundation" of any control system is measuring performance and

Taking corrective action

Output standard

Is a measure of performance results in terms of quantity, quality, cost or time

Input standard

The quality control manager at Athens, Inc. requires zero defects on all parts received from its suppliers. It's an example of

Critical path

The pathway from project start to conclusion that involves activities with the longest completion times is called

Continuous improvement

The process of always searching for new ways to improve work quality and performance is called.

Strategic intent

During the time of the Great Depression, Herbert Hoover promised the voters "a chicken in every pot and a car in every garage" this could be considered a statement of

Which of the following does NOT contribute to a sustainable competitive advantage?
- Being easily limited
-Outperforming your rivals
-Performing successfully for costumers
-being able to maintain your edge
-All of the above

Being easily imitated

Diversification

When a company expands by entering new business areas, it is called growth through

Divestiture

The retrenchment strategy that calls for selling off part of the organization is called

Strategic management consists of strategy----- and---------

Formulation/Implementation