What should be Alicia's first step?
forecast labor supply and demand within the company once video work starts
Forecasting can use statistical or __________ methods.
judgmental
Statistical methods are excellent for capturing what type of data?
historical trends
After forecasts of labor demand and supply are known, what comes next in the planning process?
goal setting and strategic planning
Which option for avoiding a labor shortage gives speedy results and the ability to easily change to a different strategy at a later date?
temporary employees
__________ requires constructing and applying statistical models that predict labor demand for the next year, given relatively objective statistics from the previous year.
Trend analysis
Emma is the HR manager at Annex Inc. She forecasts the labor demand and concludes that, due to a temporary decline in product demand, there will be a labor surplus after six months. Considering the length of time she has to implement the strategy, which s
hiring freeze
Job applicants are generally highly sensitive to __________ information about jobs.
negative
__________ is the process that occurs when a job applicant does research on an organization and concludes there is enough of a fit between themselves and a job opening to warrant submitting their application.
Self-selection
Assume the following economic indicators: interest rates on loans are historically low, gasoline prices are low, unemployment rates are falling, and automakers are increasing their sales forecasts. For Kaitlyn, a human resource executive at a financial co
Demand for auto loans will rise, so labor demand in our industry will rise.
integrated Computers operates a call center, where representatives help customers troubleshoot problems. As the company grows and as employees move on to other jobs, the call center frequently needs to fill open supervisor positions. Amelia, a human resou
Internal job candidates are relatively knowledgeable about the company and the positions.
A chart that lists job categories held in one period and shows the proportion of employees in each of those job categories in a future period is known as a
transitional matrix
Jason, a manager at a logistics company, wants to bring in temporary workers to handle the extra work of loading and unloading deliveries during the holiday shopping season. Which statement expresses a disadvantage of Jason's idea?
There may be tension between the permanent and temporary workers.
Violet, a recruiting specialist, is studying last year's yield ratios for her company. She determines that the cumulative yield ratio for recruiting via job boards was 21 percent, and the yield ratio for recruiter visits to universities was 44 percent. Wh
Visits to universities resulted in a greater percentage of applicants who were hired.
Which one of the following techniques would you advise the moving company not to use to detect misrepresentations an applicant might make in an interview?
asking how many days of work the candidate missed last year
Which one of the following techniques would you consider least valuable to the moving company in predicting performance and injuries for this physically demanding job?
cognitive ability test
Which of the following is not one of the reasons you would advise the moving company to select its physical ability test with care?
Applicants may not like the tests.
Which one of the following is an example of a job performance test that you would advise the company to ask of an applicant?
a judged competition among applicants where they drive, pack up a house, load the truck, drive to the drop-off location, and unload the truck
Driving safety is an important part of the job. Because there are safety hazards associated with abusing substances while driving, you advise the moving company to conduct ________________ tests for ________ applicants.
drug; all
As a measure of a person's exposure to drugs, which statement is true of chemical testing?
Chemical testing has high reliability and high validity.
Which statement is true of the Equal Employment Opportunity Commission?
It requires all employers to conduct the same type of background check for all and apply the same standards for acting on the information.
Which process for making a selection decision involves a very high score on one type of assessment making up for a low score on another?
a compensatory model
Josh attends a job interview for a sales position at Millerton Corp. The interviewer at Millerton, Alisha, asks him open-ended questions about his strengths, weaknesses, and ambitions. Alisha asks every question based on the reply that Josh gives to each
nondirective interview
What is true of using reliability as a measure of success of a selection method?
It indicates whether something is measured consistently.
Why is selecting candidates based only on who scores the highest on tests and interviews not always an effective strategy for employers?
A candidate who scores very high on ability tests might not have the necessary motivation to do the job.
What is true of a generalizable method?
It is valid in contexts other than the context in which it was originally developed.
Which statement is true about the Civil Rights Act of 1991?
It places certain specific requirements on the choice of selection methods.
Advertisements for open positions at Taco-Time Restaurants ask candidates to supply references. What is the company most likely expecting to receive from candidates?
the names and contact information of former employers or others who can describe the candidate's experience and skills
While conducting medical exams on a job candidate, what measure must be taken to protect the candidate's privacy?
Medical exams must be limited to conditions related to job requirements.
Just Born managers encourage employees to complete action plans as a way to
encourage transfer of training.
_____ refers to learning that is learner initiated.
Informal learning
Just Born found that the improvement process emphasized in the management leadership program saved the company millions of dollars. This is an example of a(n)
results outcome.
Which of the following training methods is used in the management leadership program?
action learning
What term refers to employee characteristics that provide employees with the desire, energy, and focus necessary to learn from training?
readiness for training
Which program prepares new employees to perform their jobs effectively and establish work relationships?
orientation
__________ refers to a process for determining the appropriateness of training by evaluating the characteristics of an organization.
Organization analysis
Readiness for training depends on
situational constraints.
For which of the following occupations would individuals typically pursue an internship?
an accountant
According to the instructional design process, which step should be taken by an organization after ensuring the readiness of its employees for training?
planning the training program, including its objectives
Groups of employees who work together, learn from each other, and develop a common understanding of how to get work accomplished are referred to as
communities of practice.
Kimi is writing training objectives that describe what the employee is expected to do and the conditions under which the employee should do so. What else should Kimi include in these objectives?
a description of the acceptable quality or level of performance
How can trainers best link training to current jobs in order to help employees learn?
by setting up a training context that mirrors the work environment
A(n) __________ is the monetary benefits of an investment compared to the amount invested, expressed as a percentage.
return on investment
Which question is answered by the task analysis aspect of needs assessment?
What subjects should the training cover?
Susan believes one of the biggest, ever-present changes that GE has to deal with is
technical change.
One way that GE helps employees embrace change is a technique by which employees from a variety of functions come together to solve a problem. This is called a ____________ team.
horizontal
Susan believes that most learning happens when people are outside their
comfort zone.
A formula that GE utilizes to help create talent development is to make employees stretch or even feel "uncomfortable" in their roles. All of the following are components of that formula except
more academic education.
Susan believes the expectation level of employees has to be ____________ in order to keep employees challenged.
quite high
According to the Myers-Briggs Type Indicator, what is true about lifestyle dichotomy?
It describes an individual's tendency to be either flexible or structured.
The engineering manager at Engine AP approaches Marshall, the vice president of human resources, to ask for help with one of the engineers. This employee has management potential but doesn't have much impact because she doesn't speak up confidently in mee
help the employee learn to seek feedback from others
Chuck, a manager at a firm, argues that 360-degree feedback is the best performance measurement as it does not have any flaws. Kayla, another manager at the same firm, argues that the method does have some limitations. Which of the following, if true, wou
When 360-degree feedback is conducted, raters are required to spend a lot of time on it.
The approaches to employee development fall into four broad categories, which are
formal education, assessment, job experiences, and interpersonal relationships.
Ryan, a human resource manager, is investigating why the turnover in his company's accounting department has spiked in the last two years. He learns that the company hired a manager whom the employees describe as impatient, judgmental, and unwilling to li
assessment, training, and counseling
Development implies learning that
is not necessarily related to the employee's current job.
According to the Myers-Briggs Type Indicator, what is true about individuals who are Introverted, Sensing, Thinking, and Judging (known as ISTJs)?
They tend to be serious and practical.
Mentoring involves an experienced, productive senior employee who helps develop a less experienced employee, called the
prot�g�.
In the context of employee development, __________ refers to the combination of relationships, problems, demands, tasks, and other features of an employee's jobs.
job experience
Arianna, the new human resource manager at MMP Inc., observes that out of twenty-six executive positions at the company, only two are held by women. Arianna decides to investigate what actions she can take to ensure there is not a glass ceiling at MMP Inc
assigning female employees to mentors who will sponsor them for key positions