Chapter 15: Supply Chain Management

Supply Chain

the sequence of organizations - their facilities, functions, and activities - that are involved in producing and delivering a product or service

Supply chain management

The strategic coordination of the supply chain for the purpose of integrating supply and demand management.

logistics

the movement of goods, services, cash, and information in a supply chain

resiliency

the ability of a business to recover from an event that negatively impacts the supply chain

supply chain visibility

a major trading partner can connect to its supply chain to access data in real time

event-response capability

the ability to detect and respond to unplanned events

purchasing cycle

Series of steps that begin with a request for purchase and end with notification of shipment received in satisfactory condition.

centralized purchasing

purchasing is handled by one special department

decentralized purchasing

individual departments or separate locations handle their own purchasing requirements

e-business

the use of electronic technology to facilitate business transactions

vendor analysis

Evaluating the sources of supply in terms of price, quality, reputation, and service

strategic partnering

Two or more business organizations that have complementary products or services join so that each may realize a strategic benefit.

inventory velocity

the speed at which goods move through a supply chain

bullwhip effect

inventory oscillations become progressively larger looking backward through the supply chain

vendor-managed inventory (VMI)

Vendors monitor goods and replenish retail inventories when supplies are low.

order fulfillment

The processes involved in responding to customer orders.

traffic management

overseeing the shipment of incoming and outgoing goods

Radio Frequency Identification (RFID)

A technology that uses radio waves to identify objects, such as goods in supply chains

Third party logistics (3PL)

The outsourcing of logistics management

Strategic sourcing

Analyzing the procurement process to lower costs by reducing waste and non-value-added activities, increase profits, reduce risks, and improve supplier performance.

Information velocity

the speed at which information is communicated in a supply chain

fill rate

the percentage of demand filled by the stock on hand

reverse logistics

the process of transporting returned items

Gatekeeping

screening returned goods to prevent incorrect acceptance of goods

avoidance

finding ways to minimize the number of items that are returned

closed-loop supply chain

a manufacturer controls both the forward and revers shipment of a product

cross-docking

A technique whereby goods arriving at a warehouse from a supplier are unloaded from the supplier's truck and loaded onto outbound trucks, thereby avoiding warehouse storage.

delayed differentiation

Production of standard components and subassemblies, which are held until late in the process to add differentiating features.

disintermediation

Reducing one or more steps in a supply chain by cutting out one or more intermediaries