an assembly line is an arrangement of workers, machines and equipment in which the product being assembled passes consecutively from one process to another in a particular order till complete this is called a:
sequential task interdependence
when the work of each group member is completely dependent on the work performed by the other group members but isn't restricted to a particular sequence it is known as:
reciprocal task interdependence
motivation in groups with _______ will be highest when managers reward group members based on individual performance
pooled interdependence
the set of behaviors and task that a member of a group is expected to perform because he is a member of the group is known as:
a group role
when managers see the need to modify the roles of members within an existing group, members are encouraged to take on additional responsibilities
role making
when ken, the manager of transporter inc. put together a new marketing team, he assigned clear roles and responsibilities to all members and appointed Kyle the team leader Kyle is a:
formal leader
the members of a group are getting to know one another and attempting to reach an understanding of how each of them should act within the group this stage of group development is :
forming
when developing groups it is highly unlikely that members will co0me to common understandings immediately. there will almost always be disagreements and conflicts of ideas. this stage of group development is:
storming
during which stage of group forming does group comraderies begin to emerge?
norming
managers need to empower self-managed teams, provide sufficient autonomy to them,. and ensure all members are motivated in the _____ stage of group development
performing.
a task force submits its final report on a project they had been working on before disbanding. at which stage is the group opereating
adjourning
shared guidelines or rules of behavior most group members follow are called
group norms
a group will perform poorly du to its failure to change its dysfunctional norms when group members have_____.
high conformity
the members of a cross-functional team have an agreement that when a team goes out of town on business, that team member will have a phone number where he or she can be reached by the other members of a team this arrangement is known as a
group norm
the degree to which members of a group are attracted tyo members in the group Is known as
group cohesiveness
which is a consequence of high group cohesiveness?
high emphasis on group goal achievement
which is a consequence of group cohesiveness
level of conformity to group norms
the higher the cohesiveness of a group, the higher _____ in the group
level of participation
the tendency of group members to exert less effort when they work in groups than they would if they acted alone is known as
social loafing
a member of a task force does not work as much as others in the team, as he is confident they will account form his slacking he is exhibiting
social loafing
which of the following cases would most likely result in a team member engage in social loafing?
when the group is excessively large
which are true in respect to groups and teams?
the intensity with which members work together
performance gains that result when individuals and departments coordinate actions
synergy
groups established by managers to attain organizational goals are called?
formal group
a team whose members work face-to-face have expertise and experience needed to develop new products is called a:
research and development team.
a group of workers form a group so that the members can interact with each other social both on and off the job is an example of:
informal group
a small group of marketers from different departments of an organization get together ever Friday to go to lunch and discuss various topics this is called
an informal group
the management of a popular sporting equipment maker, as a part of advertising has put together a team to market their product across the country this called?
formal group
team member within a particular group are generally more fixated or coming to a common agreeable solution over accurately assessing their problems that the group is facing. this type of faulty group decision making is called
groupthinking
a group of phone operators who report to the same supervisor?
command group
when the ceo redisigns the organizational chart to define different reporting relationships. she is essentially creating
command group
a group of mechanist who report to the same foreman
command group
work groups that are empowered to assume responsibility and autonomy to complete identifiable pieces of work for an organization are referred to as:
self-management team
informal groups of employees who enjoy one another's company and socialize are called
friendship groups
________ occurs when group members make separate, independent contributions to group performance
pooled task independence
_____ occurs when group members perform specific task in a predetermined order
sequential task independence
the process by which a message translated into symbols is interpreted to obtain the original message back is called ______.
decoding
in the _____ phase, a common understanding is ensured
feedback
Gary wishes to share some information with his offshore team members in London. in the communication process, gary is the
sender
In transmission phase of communication process, the information that a sender wants to share is known as the ____
message
In the communication process, encoding is the process of:
translating a message into symbols.
in the communication process, decoding is the process of:
translating a coded message back to its original form
in the communication process the feedback phase is initiated by the ____
reciever
_____ is the process through which people select, organize, and interpret sensory input to give meaning and order to the world around them
perception
verbal communication involves encoding messages by means of ________
spoken language
____ is the encoding of messages into written words.
verbal communication
the sharing of information by means of facial expressions and body language is known as____:
nonverbal communication
joeys nodding in agreement is a form of:
nonverbal communication
the amount of information a communication medium can carry and the extent to which the medium enables the sender and receiver to reach a common understanding is known as:
information richness
which of the following communication media has the highest information richness?
face to face communication
which of the following is true of face to face communication
it enables managers to receive instant feedback.
a face to face communication technique in which a manager goes to a work area and talks informally with employees about issues and concerns is:
management by wandering around
Brian, the president of midland manufacturing, strolls through the production plant every morning and has an informal chat with employees about issues and concerns. which of the following management techniques is used by Brian?
management by wandering around
which of the following is a disadvantage of face to face communication
it is time consuming
which of the following communication media is the second highest in information richness
spoken communication electronically transmitted
_____ refers to company wide systems that allow managers to send and receive verbal electronic messages over telephone lines even when they are hundred miles away from the office
voice mail system
telecommuters are
people who are employed by an organization but work out of offices in their own homes
which of the following forms of communication is lowest in information richness
impersonal written communication
the potential for important information to be ignored or overlooked (even that which is personally addressed) while tangential information receives attention is reffered to as:
information overload
Douglas put together a company newsletter to talk about general topics about the company to all of the employees. This is an example of _____.
impersonal written communication
Which of the following is true of impersonal written communication?
It generally does not result in feedback.
The pathway along which information flows throughout an organization is called _____.
communication network
Information flows to and from one central member of the group in a _____ network.
wheel
Which of the following communication networks is often found in command groups with pooled task interdependence
wheel network
In which of the following communication networks do members communicate with one another in a predetermined sequence?
chain network
In which of the following communication networks do group members communicate with only those who are similar to them in experiences, beliefs, areas of expertise, background, office location, or even where they sit when the group meets
circle network
The idea that managers tend to communicate more with other managers who share similar beliefs and experiences is represented by which type of communication network?
circle network
In which of the following communication networks do group members communicate with every other group member?
all channel network
The informal organizational network through which unofficial information flows is called _____.
the grapevine
A global system of computer networks that is easy to join and is used by employees of organizations around the world to communicate inside and outside their companies is referred to as _____.
the internet
An internal, company-wide system of computer networks is called a(n) _____.
intranet
Computer software that enables teams to share information with each other is called _____.
groupware
Managers are most likely to successfully use groupware as a communication medium when:
the organization has a flexible culture
_____ is the specialized language that members of an occupation, group, or organization develop to facilitate communication among themselves that should never be used when communicating with people outside the occupation, group, or organization.
jargon
_____ occurs when senders withhold part of the message because they think the receiver does not need the information
filtering
_____ occurs when the meaning of a message changes as the message passes through a series of senders and receivers.
information distortion
Unofficial information that is of interest to the receivers within an organization but does not have an identifiable source is known as ____
rumor
To be a good listener, a manager should:
paraphrase what the sender has said.
Joe is listening to Mat and trying to understand Mat's point of view. Joe is being:
empathetic
a persons characteristic way of speaking is known as
linguistic style.
Discord arising from the incompatibility of goals of different individuals and their attempts to thwart each other's pursuit of objectives is known as:
organizational conflict
Mary and John are business partners, but they have frequent arguments at work due to the differences in their values and interests. This is an example of _____.
organizational conflict
conflict that takes place between members of the same department is known as:
intragroup conflict
Two managers in the marketing department of SGR Inc. disagree on whether their organization should spend the bulk of its advertising budget on print advertising or Internet marketing. This is an example of _____ conflict.
intragroup
conflict that takes place between different departments of the same organization is known as:
intergroup conflict
Jim, the dean of student services, and Paula, the dean of academic affairs, disagree about how to handle the misconduct of a student. Their disagreement with each other signifies _____ conflict.
interpersonal
conflict that takes place across different companies is known as
interorganizational conflict
when two or more managers claim responsibility for the same activities or tasks the source conflict is
overlapping authority
when differences are resolved by compromise or collaboration between the parties in disagreement it is known as
functional conflict resolution
David and Jose have been business partners for 8 years. While David wants to acquire one of their major competitors, Jose is keen on expanding operations to other states. After a few rounds of discussions, they decide on buying out two smaller firms in di
compromise
When the parties in conflict attempt to resolve the conflict without making concessions but, instead, attempt to resolve their differences in ways that leave all parties better off, it is known as _____.
collaboration
Which of the following sources of conflict is likely to create conflict when some departments in an organization are more highly regarded than the rest?
status inconsistencies
Which of the following is a functional way of resolving conflicts?
compromise
which of the following is an ineffective conflict handling approach
accommodation
why is competition ineffective as a conflict resolution strategy?
the two sides to a conflict are more concerned about winning the battle than cooperating
which of the following strategies should be used to resolve conflicts that arise out of communication problems and interpersonal misunderstandings?
increasing awareness of the sources of conflict
which of the following strategies should be used to resolve conflicts that arise when individuals do not understand the work demands the others face?
practicing job rotation
if the source of a conflict is overlapping authority, a manager should:
clarify the chain of command
an imparial individual with expertise in handling conflicts and who heps parties in conflict reach an acceptable solution is called a:
third party negotiator
When a third-party negotiator acts as a(n) _____, his or her role in the negotiation process is to facilitate an effective negotiation between the two parties; these negotiators do not force either party to make concessions.
mediator
third party negotiators who can impose what they believe is a fair solution to a dispute that both parties are obligated to abide by are referred to as
arbitrators
The activities that managers engage in to increase their power and to use power effectively to achieve their goals are known as:
organizational politics
the tactics that managers use to increased their power and to use it to gain the support of others within an organization are known as
political strategies
which of the following political strategies helps managers increase and maintain their power
controlling uncertainty
which of the following is a threat for individuals, groups, and whole organizations and can interfere with effective performance and goal attainment
uncertainty
When a manager is responsible for activities that are directly connected to the organizational goals and sources of competitive advantage, he/she is:
in central position
A manager develops mutually beneficial relationships with other managers in order to accomplish the goals of the organization. Which of the following political strategies is the manager using in this situation?
building alliances
which of the following is a political strategy for managers to exercise power unobtrusively?
relying on objective information