Manager
Someone who coordinates and oversees the work of other people so that organizational goals can be accomplished.
Why are Managers so Important?
Organizations need their managerial skills and abilities more than ever in these uncertain, complex, and chaotic times.
Managerial skills and abilities are critical in getting things done.
The quality of the employee/supervisor relationship is the most im
First Line Managers
Individuals who manage the work of non-managerial employees.
Middle Line Managers
Individuals who manage the work of first-line managers.
Top Managers
Individuals who are responsible for making organization-wide decisions and establishing plans and goals that affect the entire organization.
Organization
A deliberate arrangement of people assembled to accomplish some specific purpose (that individuals independently could not accomplish alone).
Common Characteristics of Organizations
have disinct purpose (goal) , composed of people, have a deliberate structure
Management
involves coordinating and overseeing the work activities of others so that their activities are completed efficiently and effectively.
Efficiency
Doing things right"
Getting the most output for the least inputs
Effectiveness
Doing the right things"
Attaining organizational goals
What are the four main management functions?
planning, organizing, leading and controlling
Planning
Defining goals, establishing strategies to achieve goals, and developing plans to integrate and coordinate activities.
Organizing
Arranging and structuring work to accomplish organizational goals
Leading
Working with and through people to accomplish goals.
Controlling
Monitoring, comparing, and correcting work.
Interpersonal roles
Figurehead, leader, liaison
Informational roles
Monitor, disseminator, spokesperson
Decisional roles
Entrepreneur, disturbance handler, resource allocator, negotiator
What skills do managers need?
Technical, Human, Conceptual skills
Technical Skills
Knowledge and proficiency in a specific field
Human Skills
The ability to work well with other people
Conceptual skills
The ability to think and conceptualize about abstract and complex situations concerning the organization
What is the importance of customers for the organization to exist.
Managing customer relationships is the responsibility of all managers and employees.
Consistent high quality customer service is essential for survival.
Innovation
Doing things differently, exploring new territory, and taking risks.
Managers should encourage employees to be aware of and act on opportunities for innovation.
Sustainability
a company's ability to achieve its business goals and increase long-term shareholder value by integrating economic, environmental, and social opportunities into its business strategies.
Universality of Management
The reality that management is needed
in all types and sizes of organizations
at all organizational levels
in all organizational areas
in all organizations, regardless of location