_____ is deciding how best to group organizational elements.
a. Organizing
b. Assimilating
c. Marketing
d. Authorizing
a. Organizing
Which of the following is true of organizing?
a. It encompasses planning annual goals of a firm.
b. It reduces the overall efficiency of a firm.
c. It applies exclusively to the top management of a firm.
d. It involves deciding how to group elements in a
d. It involves deciding how to group elements in a firm.
Amy, a human resource (HR) manager of a consultancy firm, assigns the task of narrowing down potential candidates from online job portals to her subordinate. She assigns the responsibility of conducting telephone interviews to another subordinate. Which o
b. Distributing authority among jobs
Unlike job enlargement, job enrichment involves:
a. decreasing the responsibility an employee has toward a job.
b. moving frequently from one job to another.
c. increasing the control a worker has over a job.
d. allowing an entire group to design a work s
c. increasing the control a worker has over a job.
Which of the following is true of the job characteristics approach?
a. It takes into account the work system and employee preferences.
b. It is a method of job specialization.
c. It suggests that low growth-need strength leads to higher employee motivatio
a. It takes into account the work system and employee preferences.
Maya is the project leader of a construction project. She assembles a group of employees to work with her on the project. The group collectively decides how specific jobs will be allocated to each of the members. In this scenario, Maya uses the job design
b. work teams
Which of the following is true of functional departmentalization?
a. It groups and arranges activities around products or product groups.
b. It groups jobs based on basic managerial functions such as planning and controlling.
c. It groups activities on th
d. It groups together jobs involving the same or similar activities.
Silver Streak, a chain of luxury hotels, departmentalizes into hospitality, food and beverage, and housekeeping divisions. This is an example of _____.
a. functional departmentalization
b. product departmentalization
c. customer departmentalization
d. loc
a. functional departmentalization
Which of the following is an advantage of product departmentalization?
a. Organizations are able to use skilled specialists to deal with unique customers.
b. The speed and effectiveness of decision making are enhanced.
c. Administrative costs decrease as
b. The speed and effectiveness of decision making are enhanced.
Span of management is the number of:
a. managers in an organization.
b. hierarchical layers in a firm.
c. people reporting to a particular manager.
d. top managers in an organization.
c. people reporting to a particular manager.
Which of the following is most likely a consequence of adopting flat organizational structures?
a. Decreased employee productivity
b. Increased managerial responsibility
c. Decreased communication and flexibility
d. Increased degree of required interactio
b. Increased managerial responsibility
Unlike a centralized organization, decision-making power and authority in a decentralized organization are:
a. delegated as far down the chain of command as possible.
b. distributed equally among all managers.
c. given to the most senior employees in the
a. delegated as far down the chain of command as possible.
In the context of coordination among departments in an organization, _____ represents the lowest level of interdependence.
a. Sequential interdependence
b. Reciprocal interdependence
c. Pooled interdependence
d. Direct interdependence
c. Pooled interdependence
Unlike reciprocal interdependence, sequential interdependence:
a. exists when activities flow both ways between units.
b. exists when activities generally flow one way between units.
c. is the most complex form of interdependence.
d. is the lowest level o
b. exists when activities generally flow one way between units.
A _____ is a position in the direct chain of command that is responsible for the achievement of an organization's goals.
a. line position
b. matrix position
c. staff position
d. divisional position
a. line position
Which of the following is true of line managers?
a. They hold informal or illegitimate positions in an organization.
b. They work toward organizational goals.
c. They are of two types, functional authority and advice authority.
d. They provide expertise,
b. They work toward organizational goals.
Michelle is the Chief Executive Officer of a company. It is the duty of her company's board of directors to counsel Michelle on various matters of the company. However, it is up to Michelle if she wants to seek their opinion or not. She may choose to pay
d. advise authority
You've decided that redesigning the jobs of the genealogists at Ancestry will benefit the most by taking the Job Characteristics Approach.
Which step will you take to enhance how valued each employee feels he or she is?
A. Increase each employee's autonom
C. Communicate the importance of the tasks performed to increase task significance.
You've been reading management books about the value of nimble organizations and consequently, you want to structure your teams to be as decentralized as possible. Which communication network type should you choose to maximize decentralization?
A. All cha
A. All channel
_____ is any substantive modification to some part of the organization.
a. Organization change
b. Organization structuring
c. Organization investment
d. Organization planning
a. Organization change
Which of the following is an external force that drives an organization toward change?
a. Workers' attitudes toward the organization
b. Technological innovations in the market
c. A demand by a firm's employees for higher compensation
d. Human resource pol
b. Technological innovations in the market
Reek Row, a local caf�, decreases the prices of its coffees. It does this in an attempt to encourage customers to choose its caf� over its competitor, a neighboring coffee shop that sells coffee at lower prices. This is an example of organization change d
d. external force
Marina, the store manager of a store that sells women's shoes, decides to change the focus of the store to women's handbags. Following the Lewin model, which of the following should be Marina's first step?
a. She should decide upon an appropriate strategy
b. She should explain to her subordinates the necessity to make the change.
The final step in the Lewin model is:
a. unfreezing.
b. refreezing.
c. implementation.
d. planning.
b. refreezing.
According to the comprehensive approach to change, which of the following is the first step in the change process?
a. Diagnosis of the root cause of change
b. Planning for implementation of change
c. Selection of an appropriate change technique
d. Recogni
d. Recognition of the need for change
A change in the distribution of authority is an example of a change in:
a. organizational structure and design.
b. technology and operations.
c. people and attitudes.
d. business process and finance.
a. organizational structure and design.
_____ is the radical redesign of all aspects of a business to achieve major gains in cost, service, or time.
a. Innovating
b. Reengineering
c. Synchronizing
d. Integrating
b. Reengineering
Timeless Ventures, a renowned watch store, decides to sell electronic goods, clothes, and footwear in addition to selling watches. According to the areas of organization change, which of the following processes will Timeless Ventures have to implement to
a. Business process change
_____ is the stage in which an organization takes a developed idea and uses it in the design, manufacturing, or delivery of new products, services, or processes.
a. Application growth
b. Application launch
c. Innovation application
d. Innovation maturity
c. Innovation application
Which of the following is true of process innovations?
a. They are changes in the way products or services are manufactured, created, or distributed.
b. They affect the broader context of development and do not directly affect manufacturing.
c. They refer
a. They are changes in the way products or services are manufactured, created, or distributed.
Colin's Crib, a local pizza shop, sells pizza to customers who visit the store. Recently, it introduces home delivery for its customers. This is an example of a _____.
a. product innovation
b. technical innovation
c. radical innovation
d. process innovati
d. process innovation
An example of an internal force that drives an organization toward change is:
a. suppliers offering new product lines.
b. a change in prices of competitors' products.
c. workers' demand for a change in working hours.
d. a rise in consumer demand for a com
c. workers' demand for a change in working hours.
Workers at an automobile factory demand higher pay and better benefits. This leads to a subsequent change in pay policies. This is an example of organization change due to a(n) _____.
a. normative force
b. internal force
c. external force
d. planned force
b. internal force
_____ is a piecemeal response to circumstances as they develop.
a. Reactive change
b. External change
c. Planned change
d. Internal change
a. Reactive change
According to the Lewin model, refreezing refers to:
a. implementing the changes to be made.
b. recognizing the need for change.
c. reinforcing a change so that it becomes a part of the system.
d. leading individuals to recognize why a change is necessary.
c. reinforcing a change so that it becomes a part of the system.
Rebecca decides to introduce a new discount strategy to the customers of her restaurant. Before deciding upon the strategy, she holds a meeting with her employees so that they can express their opinions and suggestions. In this scenario, Rebecca attempts
d. encouraging participation
Which of the following is true of force-field analysis?
a. It helps in overcoming resistance to change.
b. It encourages ethical compliance in an organization.
c. It is involved in the prediction of market trends.
d. It is used in the process of job desig
a. It helps in overcoming resistance to change.
Revival Anew, a home furnishing company, decides to upgrade its wood processing machinery. This is an example of a change in the area of _____.
a. performance and expectations
b. people and attitudes
c. organizational structure and design
d. technology an
d. technology and operations
Which of the following is true of organization development?
a. It is intended to increase organizational efficiency.
b. It uses behavioral science knowledge.
c. It uses enterprise resource planning.
d. It is limited to the sales department of organization
b. It uses behavioral science knowledge.
Diagnostic activities, third-party peacemaking, and process consultation are activities associated with:
a. organization development.
b. reengineering.
c. force-field analysis.
d. business process change.
a. organization development.
A year ago, Connect Inc., a telecom company, launched a cellular phone with a feature of video calling. Being the first of its kind, the product acquired sky-high profits in no time. However, in the past few months, many companies launched similar product
c. innovation maturity
_____ are changes in the physical characteristics or performance of existing commodities or services or the creation of brand-new commodities or services.
a. Procedural innovations
b. Process innovations
c. Managerial innovations
d. Product innovations
d. Product innovations
_____ is the set of organizational activities directed at attracting, developing, and maintaining an effective workforce.
a. Organization design
b. Human resource management
c. Job diversification
d. Employee engagement
b. Human resource management
Which of the following best describes affirmative action?
a. Preventing discrimination of an organization's existing employees on the basis of race, sex, age, nationality, and cultural differences
b. Ensuring that employees hired are from a culture simila
c. Intentionally hiring qualified employees from racial, sexual, and ethnic groups that are underrepresented in a firm
The _____ was passed in 1947 to limit union power.
a. Fair Labor Standards Act
b. Civil Rights Act
c. National Labor Relations Act
d. Labor-Management Relations Act
d. Labor-Management Relations Act also known as Taft Hartley
Which of the following job elements is listed under the job specification part of the job analysis?
a. Abilities needed to perform a job
b. Tools needed to perform a job
c. Working conditions needed to perform a job
d. Equipment needed to perform a job
a. Abilities needed to perform a job
Which of the following is true of assessment centers?
a. They are permanent facilities established in every firm according to the law.
b. They conduct drug tests and credit checks.
c. They are particularly good for selecting current employees for promotio
c. They are particularly good for selecting current employees for promotion.
Which of the following is true of ranking, a common method of employee appraisal?
a. It makes the process of assessing people in different work groups effortless.
b. It compares employees directly with each other and orders them from best to worst.
c. It
b. It compares employees directly with each other and orders them from best to worst.
Which of the following is true of 360-degree feedback?
a. It is based on rating scales associated with behavioral anchors.
b. It fails to provide detailed information to an employee.
c. It must be handled so as not to breed fear in a workplace.
d. It is l
c. It must be handled so as not to breed fear in a workplace.
Employees at a data analytics firm are paid a certain extra amount of money every month. This amount is dependent on their work output for that month. If their work output is below a certain level of productivity, they do not receive the extra money. This
b. an incentive
Which of the following is a U.S. government pension plan to which both employers and employees contribute?
a. National Insurance
b. Medicare
c. Social Security
d. Medicaid
c. Social Security
_____ is the process of dealing with employees who are represented by a union.
a. Talent acquisition
b. Talent management
c. Public relations
d. Labor relations
d. Labor relations
Which of the following is true of unions?
a. They misrepresent the interest of employees.
b. They limit management's freedom.
c. They increase the tax bracket of employees.
d. They increase the occurrence of favoritism in an organization.
b. They limit management's freedom.
Which of the following is true of arbitrators?
a. They are solely paid by the union members of an organization.
b. They employ union officials to hear grievances.
c. They render decisions that both the union and management must obey.
d. They are criminal
c. They render decisions that both the union and management must obey.
Which of the following is true of knowledge workers?
a. They tend to identify more strongly with their organizations than with their professions.
b. Their contributions to an organization are based on what they know.
c. They do not require extensive or hi
b. Their contributions to an organization are based on what they know.
In the case of a knowledge worker, the failure to update skills may result in the:
a. loss of synergy in an organization.
b. increase in the population of labor unions.
c. loss of competitive advantage for an organization.
d. decline of highly specialized
c. loss of competitive advantage for an organization.
Contingent workers:
a. should always be compared on a direct-cost basis.
b. perform better than permanent employees.
c. always have equal access to employee benefits and incentives.
d. should be called in for well-defined periods of time.
d. should be called in for well-defined periods of time.
Title VII of the Civil Rights Act of 1964:
a. limits union power and requires organizations to bargain collectively with legally formed unions.
b. outlaws discrimination against people older than forty years.
c. requires employers with government contract
d. forbids discrimination in all areas of employment relationship.
The Fair Labor Standards Act:
a. sets up a procedure for employees to vote on whether to have a union.
b. requires the payment of overtime rates for work in excess of 40 hours per week.
c. requires that men and women be paid the same amount for doing the
b. requires the payment of overtime rates for work in excess of 40 hours per week.
Workers at a shipyard decide to vote for the creation of a union and engage in collective bargaining with the management. The _____ guarantees these rights to them.
a. Fair Labor Standards Act
b. Equal Employment Opportunity Act
c. National Labor Relation
c. National Labor Relations Act
also known as wagner
A _____ contains information on each employee's education, experience, and career aspirations.
a. replacement chart
b. skills inventory
c. job description
d. job specification
b. skills inventory
A realistic job preview:
a. provides an applicant with an accurate picture of what performing a job that a firm is trying to fill would be like.
b. offers hired candidates an in-depth training about the new job's tasks and responsibilities.
c. lists the o
a. provides an applicant with an accurate picture of what performing a job that a firm is trying to fill would be like.
The process of determining the predictive value of information is called _____.
a. integration
b. validation
c. diversification
d. assimilation
b. validation
Which of the following is true of performance appraisal?
a. It aids in the creation of an appropriate marketing mix.
b. It assesses the impact of training programs.
c. It increases internal competition among employees.
d. It increases the occurrence of re
b. It assesses the impact of training programs.
Which of the following is true of Behaviorally Anchored Rating Scales (BARS)?
a. They do not provide useful standards to evaluate supervisors in an organization.
b. They are uniform for all the jobs in an organization.
c. They require that management take
c. They require that management take proper care in constructing the scales.
Jian is considered to be one of the productive employees in his team. During his performance appraisal, his manager gives him a high rating, not just on work quality but also on his team building and leadership skills even though he did not display strong
c. halo error
In the context of employee compensation, _____ refers to compensation paid for total contributions.
a. stipend
b. salary
c. restitution
d. wage
d. wage
_____ is an attempt to assess the worth of each job relative to other jobs.
a. Job validation
b. Job attenuation
c. Job evaluation
d. Job specialization
c. Job evaluation
Unemployment compensation is an example of _____.
a. salary
b. restitution
c. an incentive
d. a benefit
d. a benefit
Which of the following is the second step in the formation of a new local union?
a. Signing labor contracts
b. Having the union sign up members and elect officers
c. Undertaking collective bargaining over the first labor contract
d. Collecting employees'
d. Collecting employees' signatures on authorization cards
The intent of _____ is to agree on a labor contract between management and the union that is satisfactory to both parties.
a. secret ballots
b. a grievance procedure
c. a disciplinary committee
d. collective bargaining
d. collective bargaining
Knowledge workers:
a. commonly attract high starting salaries and sign-on bonuses.
b. have been in lower demand in the past few years.
c. do not like to work independently.
d. associate more strongly with the organization than with their profession
a. commonly attract high starting salaries and sign-on bonuses.
Jocelyn has a job as a yoga instructor at a fitness academy. She works at the academy every alternate week, making her a temporary employee of the company. She is a _____.
a. contingent worker
b. tenured employee
c. knowledge worker
d. substitute employee
a. contingent worker
Which advantage would you cite if you were advising a company to group jobs by product?
A. Administrative costs are higher.
B. Coordinating activities inside each department is easier.
C. Decreased requirements for physical space.
D. Performance assessmen
D. Performance assessments are facilitated.
Which form of departmentalization is best if the regions in which the company competes have unique environmental characteristics?
A Product
B. Function
C. Customer
D. Location
D. Location
Which advantage would you cite if you were advising a company to group jobs by function?
a. Decisions are typically faster and more effective.
b. Administrative costs are higher.
C. Coordinating activities inside each department is easier.
D. Tailoring se
C. Coordinating activities inside each department is easier.
Which form of departmentalization is best if the company seeks to minimize duplication of efforts?
A. Function
B. Product
C. Customer
D. Location
A. Function
Pooled interdependence exists when there are multiple parts that function _________ and then pool their output to reflect total organization or team performance.
independently
Reciprocal interdependence exists when ________
activities flow both ways .
activities do not interact
activities flow in one direction
activities flow both ways
In what direction does work flow in an organization characterized by sequential interdependence?
Work flows in reverse
Work flows in multiple directions
Work flows in only one direction
Work flows in only one direction
A major element of organizing is coordination. The primary reason for coordination is that work groups are interdependent. The most complex level of interdependence is called ________
reciprocal interdependence
pooled interdependence
sequential interdepen
reciprocal interdependence
Is this a line or staff position at a university: professor
line
Is this a line or staff position at a university: dean
line
Is this a line or staff position at a university: receptionist
staff
Is this a line or staff position at a university: financial aid officer
staff
Is this a line or staff position at a university: librarian
staff
Is this a line or staff position at a university: advisor
staff
Imagine you are the division manager. You have several teams which report to you. One of the teams is tasked with new product development which requires a high level of communication and interaction. Which network type should you choose for the communicat
B. All channel
Timeless Ventures, a renowned watch store, decides to sell electronic goods, clothes, and footwear in addition to selling watches. According to the areas of organization change, which of the following processes will Timeless Ventures have to implement to
a. Business process change
another name for business process change
reengineering
Reengineering is the ____ ____ of all aspects of a business to achieve major gains in cost, service, or time.
radical redesign
Which of the following best describes grapevines in organizations?
a. Their damage can be minimized by having open channels of communication.
b. Their incidence is reduced following mergers and acquisitions.
c. They follow the same pattern across all type
a. Their damage can be minimized by having open channels of communication.