Which user is listed in the case history related list for case changes made from assignment and escalation rules?
The default case owner specified in the assignment or escalation rule
The owner of the case when the rule was triggered
The automated case us
The automated case user specified in the support settings
When are validation rules applied when using Salesforce for Outlook?
Every time a user views a record
Every time a record is updated
Every time data is synchronized with the server
Every time a record is saved
Every time data is synchronized with the server
When working on opportunities, sales representatives at Universal Containers need to understand how their peers have successfully managed other opportunities with comparable products, competing against the same competitors. Which feature should a system a
Similar Opportunities
Chatter groups
What does the controlling field determine when field dependencies are being created?
The dependent fields that appear on a layout
The field-level security for the dependent field
The values that appear in the dependent field
The default value populated in
The values that appear in the dependent field
What must a system administrator consider when setting up the running user for a dashboard? (Choose 2)
Only users in the same role as the running user can view the dashboard
The running user becomes the default owner of the dashboard
The running user dete
The running user determines the data displayed in the components on the dashboard
Data access permissions determine what data the users can view in the source reports
What can a marketing user do using the Manage Members button on a campaign record? (Choose 2)
Create a custom report including all campaign members
Import new leads and associate them with the campaign
Associate existing opportunities with the campaign
As
Import new leads and associate them with the campaign
Associate existing contacts with the campaign
Which field type can be used as an external ID? (Choose 3)
Number field
Text field
Formula field
URL field
Email field
Number field
Text field
Email field
Where can conditional highlighting be used? (Choose 2)
Tabular Reports
Matrix Reports
Summary Reports
Enhanced List Views
Matrix Reports
Summary Reports
Universal Containers has certain customers that must be placed on the Do Not Contact(DNC) list. A system administrator needs to ensure that sales representatives do not contact these customers. Which step should the system administrator take to enforce th
Filter the DNC contacts from mass email list views shared with sales users
Add the Do Not Contact field to the contact layout and make it visible for all sales user profiles.
Remove the phone number and email address fields from the contact page layout fo
Universal Containers set the organization-wide-default setting for opportunities to private. Which records will an opportunity pipeline report return?
Opportunities for the entire sales organization regardless if the user running the report
Opportunities
Opportunities owned by the user running the report and the users below them in the role hierarchy
What does Salesforce authenticate before allowing a user to log in through the user interface? (Choose 3)
Whether a user's profile has login hour restriction
Whether the user's profile has trusted IP addresses
Whether the user's profile has trusted IP res
Whether a user's profile has login hour restriction
Whether the user's profile has trusted IP addresses
Whether the user's profile has trusted IP restrictions
Which action can a user with the standard system administrator profile take? (Choose 3)
Delete user record
Assign custom profiles to users
Reset all users passwords
Assign feature license to users
Access a log of the records a user has viewed
Assign custom profiles to users
Reset all users passwords
Assign feature license to users
Criteria-based sharing rules can be created for which objects? (Choose 3)
Leads
Opportunities
Accounts
Contacts
Campaigns
Opportunities
Accounts
Contacts
A system administrator at Universal Containers needs to mass update the lead source of opportunity records. How can this be accomplished? (Choose 2)
Export opportunities and update using the import wizard
Create a list view for opportunities and update us
Export opportunities and update using the import wizard
Create a list view for opportunities and update using inline editing
Sales management at Universal Containers needs to display the information listed below on each account record. Amount of all closed won opportunities. Amount of all open opportunities. Which feature should a system administrator use to meet this requireme
Cross- object formula fields
Universal Containers set the organization-wide defaults for cases to private. When a case is escalated, case ownership changes to a Tier 2 support agent. How can a system administrator give the sales operations team read/write access to all escalated case
Create an ownership-based sharing rule
Universal Containers wants to capture the invoice number and account credit score for billing cases. How would an administrator accomplish this? (Choose 2)
Create a validation rule
Create custom fields
Create a page layout
Create a support process
Create a validation rule
Create custom fields
The support group at Universal Containers wants agents to capture different information for product support and inquiry cases. In addition, the lifecycle for product support cases should have more steps than the lifecycle for inquiry cases. What feature s
Record types
Page layouts
Support processes
Which statement about the relationship between opportunities and products is true? (Choose 3)
The opportunity amount is the sum of the related products
The opportunity amount cannot be edited when products are related to the opportunity
Deleting a product
The opportunity amount is the sum of the related products
The opportunity amount cannot be edited when products are related to the opportunity
All products added to an opportunity must come come from a single Price Book
What can users do with Mobile Lite? (Choose 2)
View, create, edit, and delete custom objects
Search for records that were not previously downloaded to a mobile device
View campaigns and manage campaign members
View, create, edit, and delete accounts, cont
Search for records that were not previously downloaded to a mobile device
View, create, edit, and delete accounts, contacts, and opportunities