The need for timely information led companies to quickly adopt which of the following technologies in the 1860s?a. Telegraphb. Printing pressc. Telephoned. Internet
telegraph
In the context of the specific environment of an organization, which of the following is a difference between opportunistic behavior and relationship behavior?In opportunistic behavior, either the buyer or the seller benefits at the expense of the other, whereas in relationship behavior, both the buyer and the seller mutually benefit.b .Opportunistic behavior leads to compromises that both the supplier and buyer agree upon, whereas relationship behavior leads to development of new business relationships when existing ones fail to work.c. Opportunistic behavior is observed when both buyers and sellers show the least reliability on the other, whereas relationship behavior is observed when both buyers and sellers believe in creating short-term client relationships.d .A low degree of buyer or seller dependence can lead to opportunistic behavior, whereas a high degree of buyer or seller dependence can lead to relationship behavior.
In opportunistic behavior, either the buyer or the seller benefits at the expense of the other, whereas in relationship behavior, both the buyer and the seller mutually benefit.
Jamal, the operations head at Cerise Confectionery, showed gratitude to his employees by hosting an Employee Appreciation Day. In this scenario, which management function did Jamal use to boost the morale of his employees?a. Leadingb. Organizingc. Controllingd. Monitoring
leading
Jeff's Pizzeria can handle 30 orders during the day. It wanted to increase this number, so it started making its delivery boys do minor chores in the kitchen when they were not out for delivery and made some of the chefs pick up customers' calls. This doubled the number of orders Jeff's Pizzeria could handle. This approach is an example of _____.a. anarchyb.dominancec.compromised.synergy
synergy
Luis designs clothes for Vongowd, an apparel store. Vongowd sells clothes designed by a number of designers. However, Vongowd is Luis's only option to sell his clothes. In the context of the specific environment, which of the following concepts does this scenario best illustrate?a. Supplier dependenceb. Internal dependencec. Buyer dependenced. Path dependence
buyer dependence
Which of the following best defines management?a. Determining organizational goalsb. Accomplishing tasks that help fulfill organizational objectivesc. Getting work done through othersd. Getting work done with a minimum of effort, expense, or waste
getting work done through others
After Hayworth Publishers realized that it was incurring losses, it set new objectives. These objectives were to increase revenues by at least 5% and reduce net losses by at least 80% by the end of the next fiscal year. In this scenario, which of the following management functions was most likely involved in setting these goals and determining a means for the company to meet them?a. Planningb. Organizingc. Controllingd. Leading
planning
Who proposed a comprehensive theory of cooperation in formal organizations?a. Chester Barnardb. Elton Mayoc. Max Weberd. Mary Parker Follett
Chester Barnard
An account manager has the ability to create statements for a budget, compare the budget to the actual income statement of a particular financial year, and determine unnecessary expenses. Thus, the account manager has _____.a. human skillsb. interpersonal skillsc .conceptual skillsd .technical skills
technical skills
While preparing the annual advertising budget, Tess, the chief marketing officer of an online furniture store, is deciding which categories of products from the company's portfolio would need to be advertised most often. In the given scenario, which of the following decisional roles is best illustrated by Tess?a. Spokesperson roleb. Disseminator rolec. Disturbance handler roled. Resource allocator role
resource allocator role
Which of the following forms a component of the specific environment of an organization?a. Customer componentb. Economic componentc. Political componentd. tehchnological component
customer component
Ronald is a manager at Beta Corp. Many of his subordinates mention that they find it easy to work and communicate with Ronald. According to them, Ronald is a good listener and communicates his ideas effectively. Moreover, he is sensitive to the feelings of others and encourages them to express their opinions. This scenario illustrates that Ronald has good _____.a. human skillsb. technical skillsc. spatial skillsd. conceptual skills
human skills
Which component of the general environment of a company affects all businesses?a. Economicalb .Legal/politicalc. Technologicald. Sociocultural
legal/political
Bringwo is a computer brand whose computers are compatible with a variety of processors. Patfon, a manufacturer of computer processors, makes processors that are compatible only with Bringwo's computers and is therefore highly dependent on Bringwo. In the context of the specific environment, which of the following concepts does this scenario best illustrate?a. Internal dependenceb. Buyer dependencec. Path dependenced. Supplier dependence
buyer dependence
Mary Parker Follett believed that the best way to deal with conflict was _____.a. compromiseb. coercionc. dominationd. integration
integration
Unlike operations management, a systems view of organizations _____.a. forces managers to view their organizations as independent of the competitive, economic, social, technological, and legal/regulatory forces in their environmentsb. forces managers to be aware of how the environment affects specific parts of their organizationsc. makes managers involve themselves in the management of the daily production of goods and servicesd. makes managers acutely aware that good internal management of the organization is more than enough to ensure survival
forces managers to be aware of how the environment affects specific parts of their organizations
Who was the first to use witnesses in legal cases?a. Catob. Cyrusc. Hammurabid. al-Farabi
Hammurabi
Unlike monarchical organizations, bureaucratic organizations _____.a. prefer company owners over professional managers for supervisionb. hire people because of their family or political connectionsc. vest authority in people rather than in task-defined positionsd. promote employees based on their experience or achievements
promote employees based on their experience or achievements
Referring to the "fiction of superior authority," who believed that workers ultimately grant managers their authority?a. Chester Barnardb. Elton Mayoc. Charles Clinton Spauldingd. Max Weber
Chester Barnard
Which of the following statements is true of human skills?a. Human skills are more important for lower-level managers than for team leaders and top managers.b. Human skills are equally important at all levels of management.c. Human skills are more important for team leaders and lower-level managers than for top managers.d. Human skills are more important for top managers than for team leaders and lower-level managers.
Human skills are equally important at all levels of management.
To combat increasing competition by lowering its prices, Rumbearc Inc., a paper carton box manufacturing company, decides to mechanize most of its production processes. Subsequently, Rachel, the chief human resources officer of the company, makes a media announcement regarding its decision to lay off 600 employees. In the context of managerial roles, which of the following roles does Rachel illustrate in this scenario?a. Leader roleb. Spokesperson rolec. Disseminator roled. Liaison role
spokesperson role
While setting up his new office, an attorney ordered thick, frieze carpets for the floor. However, the building inspector had him remove the expensive carpeting. The building inspector stated that according to federal law, the office must be wheelchair accessible as it is a public area. He further explained that since wheelchairs do not maneuver well in thick, frieze carpeting, the carpets had to be removed and be replaced with smooth-textured carpets that do not restrict wheelchair maneuverability. This scenario illustrates how an organization is influenced by which of the following components of its specific environment?a. Technologicalb. Economic/demographicc. Socioculturald. Industry regulation
industry regulations
Which of the following best defines the entrepreneur role of management?a. The decisional role managers play when they respond to severe pressure and problems that demand immediate actionb .The informational role managers play when they share information with people outside their departments or companies c. The decisional role managers play when they adapt themselves, their subordinates, and their units to change d .The informational role managers play when they share information with others in their departments or companies
The decisional role managers play when they adapt themselves, their subordinates, and their units to change
Which of the following is the process of having managers and employees perform new behaviors that are central to and symbolic of the new organizational culture that a company wants to create?a. Behavioral additionb. Behavioral substitutionc. Behavioral deskillingd. Behavioral opportunism
behavioral addition
Who invented the printing press?a. Johannes Gutenbergb. Elton Mayoc. Chester Barnardd. Gaspard Monge
Johannes Gutenberg
According to Chester Barnard, in the context of cooperation and acceptance of authority, which of the following statements is true of a zone of indifference?a. In this zone, managerial directives are inconsistent with the organization's purpose.b .In this zone, managerial authority is challenged.c .In this zone, managerial directives are not understood.d .In this zone, managerial authority is automatically accepted.
In this zone, managerial authority is automatically accepted.
Which of the following statements is true of the Hawthorne Studies?a. They demonstrated that the workplace was relatively simple.b. They demonstrated that workers were mostly extensions of machines.c. They demonstrated that financial incentives were the most important motivator for workers.d. They demonstrated that financial incentives weren't necessarily the most important motivator for workers.
They demonstrated that financial incentives weren't necessarily the most important motivator for workers.
Zimway Inc. is a small-scale manufacturer of linen. Couture Corp., a big apparel brand, purchases linen from Zimway in large quantities. Zimway, otherwise, has very few clients, and most of them purchase linen occasionally and in minimal quantities. Therefore, business ties with Couture are crucial for Zimway's survival and success. In the context of the specific environment, which of the following concepts is illustrated in the scenario?a. Internal dependenceb. Regulator dependencec. Supplier dependenced. Buyer dependence
buyer dependence
Which of the following is the degree to which a supplier relies on a buyer because of the importance of that buyer to the supplier and the difficulty of finding other buyers for its products?a. Buyer dependenceb. Supplier dependencec. Opportunistic behaviord. Relationship behavior
buyer dependence
Mintribes, a silver jewelry shop that specializes in tribal jewelry, wants to move its store to a location near tourist attractions. To decide on the location, Mintribes's store manager went to some tourist spots to analyze buyer behavior, learn about the products of the existing jewelry shops in those areas, and study the spending pattern of tourists and locals in those areas. Which of the following concepts does this scenario best illustrate?a. Transfer pricingb .Media advocacyc .Punctuated equilibriumd .Environmental scanning
environmental scanning
A Gantt chart indicates _____.a. formal communication pathsb .informal communication pathsc .the pay scale for each task of a projectd .what tasks must be completed at what times
what tasks must be completed at what times
The management of Krane Software makes all its employees work overtime when they do not meet the desired levels of productivity. The management does not pay the employees for the overtime and dismisses anyone who asks for a raise. Which of the following concepts does the scenario exemplify?a. Accommodationb. Mediationc. Dominationd. Integration
domination
Herald Inc. has recently adopted an access card system to monitor employee movement within the company. This requires employees to hold their identity cards against a radio-frequency identification (RFID) reader at each entry or exit door for access. This process notes the time and date of entry and exit of a particular individual. The managers of the company have started enforcing the use of access cards among employees. Which of the following concepts is illustrated in the scenario?a. Behavioral substitutionb. Behavioral deskillingc. Behavioral opportunismd. Behavioral advocacy
behavioral substitution
Which of the following is defined as getting work done through others?a. Orientationb. Marketingc. Managementd. Accounting
management
Esthelt, an automobile manufacturing company, has a shortage of engineers who are capable of operating computer-controlled machinery used for the production of various critical car parts. Although Esthelt has created job vacancies for this position, production has slowed down drastically due to the shortage of engineers. Due to the urgent requirement for production to gain pace, the company is looking for someone who would not require training on computer numerical control. Thus, Esthelt is looking for someone with the necessary _____.a. technical skillsb. conceptual skillsc. human skillsd. planning skills
technical skills
Two companies that operate from the same building have a conflict over the building's basement parking facilities. They fail to resolve the conflict , and the company that pays more rent gets the benefit of basement parking. The other company is forced to ask its employees to park their vehicles outside the building. This scenario best exemplifies _____.a. integrationb. accommodationc. mediationd. domination
domination
According to Linda Hill's study, after six months as a manager, most of the new managers believed that their job was to _____.a. tell others what to dob. be the boss and get things donec. solve problems for their subordinatesd. exercise formal authority
solve problems for their subordinates
Which of the following approaches to management encourages managers to complicate their thinking by looking for connections between the different parts of an organization?a. Systemsb. Informationc. Operationsd. Contingency
systems
The marketing team of Kyns Technologies needed more funds to carry out market research for one of its new products. The research and development team also needed funds to improve the company's existing products. The teams decided to split the company's funds so that both teams could use them, but not optimally. Which of the following concepts does this scenario illustrate?a. Despotismb. Compromisec. Dominationd. Repression
compromise
When workers deliberately slow their pace or restrict their work output, it is known as _____.a. whistle-blowingb. accommodationc .soldieringd. policing
soldiering
Why do managers often do a poor job of identifying potential competitors?a. They tend to focus on only two or three well-known competitors with goals and resources that differ greatly.b. They tend to focus on too many competitors with goals and resources that differ greatly.c. They tend to focus on only two or three well-known competitors with similar goals and resources.d. They tend to focus on too many competitors with similar goals and resources.
They tend to focus on only two or three well-known competitors with similar goals and resources.
Earlinwex, an apparel wholesaler, wants to set up a warehouse in a neighboring country that levies taxes at a low rate. Before setting up the store, the operations manager of the company travels to the country to study the political scenario that affects wholesale businesses, the regulations governing the textile industry, and the business strategies of the existing players in the market. Which of the following concepts does this scenario best illustrate?a. Environmental scanningb. Opportunistic behaviorc. Punctuated equilibriumd. Transfer pricing
environmental scanning
Which of the following actions would a manager in the negotiator role perform?a. Represent the company at a luncheonb. Greet company visitorsc. Speak at the opening of a new facilityd. Reach agreement on a scheduling issue
reach agreement on a scheduling issue
Which of the following skills increase in importance as managers rise through the management hierarchy?a. Informational skillsb. Spatial skillsc. Technical skillsd. Conceptual skills
conceptual skills
Which of the following is true of bureaucratic organizations?a. Tasks, responsibilities, and authority are not divided clearly.b. The owners of an organization manage or supervise the organization.c. Promotion within a company is based on who one knows.d. Employees are hired on the basis of their technical training.
Employees are hired on the basis of their technical training.
In the context of the skills that good managers should possess, which of the following statements is true of managers with a motivation to manage?a. Mangers with a strong motivation to manage are rated as better managers by their employees.b. Managers with a strong motivation to manage are unable to behave assertively toward others.c. Managers at lower levels usually have a stronger motivation to manage than managers at higher levels.d. Managers with a strong motivation refrain from participating in competitive situations.
Mangers with a strong motivation to manage are rated as better managers by their employees.
Lauren, the brand manager of a luxury handbag store, attends fashion shows in various cities to study the current and upcoming fashion trends and get acquainted with people from the fashion industry. In the context of managerial roles, which of the following roles does Lauren illustrate in this scenario?a. Disseminator roleb. Leader rolec. Liaison roled. Monitor role
monitor role
The workers at a furniture manufacturing plant demanded a 30% raise and two additional days off every month. The workers went on strike when the management refused to meet their demands. After two days, the management decided to give the workers a 15% raise and one additional day off every month and the workers ended their strike. Which of the following concepts does this scenario illustrate?a. Despotismb. Repressionc. Compromised. Domination
compromise
Ednus, a producer of a fashion magazine, plans to acquire Hazemens, a producer of a women's magazine. When Daniel, the chief financial officer (CFO) of Hazemens, visits Ednus's office to discuss the terms of the acquisition, Cari, the chief executive officer (CEO) of Ednus, personally greets him upon his arrival. In the context of managerial roles, which of the following roles does Cari illustrate in this scenario?a. Disseminator roleb. Figurehead rolec. Monitor roled. Leadership role
figurehead role
The employees of Wingim Corp. were unhappy with the new policies that were introduced by the management, so they decided to rebel against the company. The employees started coming late and left before completing their shifts. In the context of scientific management, this behavior of the employees is known as _____.a. soldieringb. policingc. accommodationd. whistle-blowing
soldiering
Carmensa is a luxury footwear brand that has its stores only in high-end malls and posh localities. When new luxury footwear brands were launched in the market, the tough competition resulted in a decrease in Carmensa's sales. To deal with this crisis, Gillian, the CEO of Carmensa, decides to lower the prices of its products and launch an advertising campaign that would highlight the affordability factor of luxury footwear at its stores. In the context of managerial roles, which of the following decisional roles is Gillian illustrating in this scenario?a. Entrepreneur roleb. Liaison rolec. Disseminator roled. Spokesperson role
Entrepreneur role
According to Linda Hill's study, after their first year of managerial experience, managers tend to _____.a. exercise formal authorityb. tell others what to doc. view themselves as the bossd. use positive reinforcement
use positive reinforcement
Leon, the leader of the sales team at a company that manufactures baby products, is a good team player and is sensitive to the needs and viewpoints of his team members. Leon most likely possesses high _____.a. conceptual skillsb. human skillsc. technical skillsd. planning skills
human skills
The most effective management theory or idea depends on the kinds of problems or situations that managers are facing at a particular time and place in the _____.a. scientific management approachb. contingency approach to managementc. systems approach to managementd. administrative management approach
contingency approach to management
The first individual to list managerial traits was _____.a.al-Farabib. Ghazalic. Sun Tzud. Barbarigo
Ghazali
The health awareness board in the country of Gelhanwa made it mandatory for all brands that sell tobacco and tobacco products to display a disclaimer highlighting the dangers of tobacco on their product covers. In the context of the specific environment, this scenario best illustrates the effect of which of the following components on organizations?a. Supplierb. Industry regulationc. Technologicald. Competitor
Industry regulation
Jonathan is the CEO of a cell phone manufacturing company. At the company's annual general meeting, he made an announcement to the shareholders about one vacant position in the company's supervisory board. In the context of managerial roles, which of the following roles does Jonathan illustrate in this scenario?a. Liaison roleb. Disseminator rolec. Leader roled. Spokesperson role
spokesperson role
Who is primarily responsible for facilitating team activities toward accomplishing a goal?a. Top managersb. First-line managersc. Middle managersd. Team leaders
team leaders
According to forecasts, different parts of the country Frecciatona are likely to be affected by water shortages. Following this news, the chief operations officer of Frantef Appliances, a company that manufactures and supplies household devices in Frecciatona, plans to introduce a new model of dishwasher that makes efficient use of small amounts of water. In the context of changing environments, this scenario best illustrates _____.a. environmental uncertaintyb. generational changec. technological lockoutd. buyer dependence
environmental uncertainty
Nearly all organizations should interact with their environments and depend on them for survival. These organizations are known as_____.a. open systemsb. subsystemsc. closed systemsd. contingencies
open systems
Optalama, a leading chain of optical stores, follows the practice of conducting surveys to study the strategies used by other optical stores in the city in which it operates. To maintain its position as the market leader, it monitors the other stores' strengths, weaknesses, and advertising and marketing campaigns. In this scenario, which of the following is Optalama most likely using?a. Demographic segmentationb. Cost-benefit analysisc. Competitive analysisd. Corporate governance
competitive analysis
Jaclyn, the CEO of Kellyntus, an e-commerce fashion site, makes a media announcement about the company's decision to acquire Shoetoppin, an e-commerce footwear site. In the context of managerial roles, which of the following roles does Jaclyn illustrate in this scenario?a. Disseminator roleb. Leader rolec. Spokesperson roled. Liaison role
spokesperson role
Prince&Princess Clothing has clear-cut rules for its employees. The roles of each employee are clearly defined, and every employee reports to someone. Based on the given information, Prince&Princess Clothing is a _____.a. monarchyb. bureaucratic organizationc. flat organizationd. patriarchy
bureaucratic organization
Helena, a senior manager of an accounting firm, replaces a few of the company's existing processes and policies. Instead of the flexible nine-hour work plan, she makes it mandatory for all employees to work from 9 a.m. to 6 p.m. In this scenario, Helena is most likely using _____.a. behavioral substitutionb. behavioral conditioningc. behavioral opportunismd. behavioral deskilling
behavioral substitution
Which of the following was one of the first technologies to truly revolutionize the business use of information?a. Stone tabletb. Telephonec. Automobiled. Printing press
printing press
In the context of the specific environment of organizations, which of the following is a similarity between the public communications approach and a product boycott?a. Both are more aggressive than media advocacy.b. Both typically involve framing a group's concerns as public issues.c. Both create controversies that are likely to receive extensive news coverage.d. Both are advocacy group tactics.
both are advocacy group tactics
In his work with companies, who found that workers achieved their best performance levels if they were trained first?a. Frank Gilbrethb. Henry Ganttc. Max Weberd. Henri Fayol
Henry Gantt
Which of the following statements is true of conceptual skills?a. Conceptual skills decrease in importance as managers rise through the management hierarchy.b. Conceptual skills maintain the same level of importance as managers rise through the management hierarchy.c. Conceptual skills have little importance to managers as they rise through the management hierarchy.d. Conceptual skills increase in importance as managers rise through the management hierarchy.
Conceptual skills increase in importance as managers rise through the management hierarchy.
Venus Diner, a fast-food restaurant, has installed two additional billing counters to reduce waiting time for its customers. This has helped the restaurant improve its customer service and satisfaction. This scenario illustrates that Venus Diner is striving for _____.a. synergyb. cohesivenessc. effectivenessd. consistency
effectiveness
Kendall is the chief executive officer of Hayden Corp. She believes that it is important for top management to inspire employees to work toward organizational goals. As a result, she develops an incentive plan to reward high-performing employees and boost their morale. In the context of management functions, Kendall is engaged in _____.a. planningb. controllingc. organizingd. leadingTo motivate employees to perform better, the human resources department of Martianse, a chain of retail apparel stores, replaced the company's fixed incentive system with a performance-based incentive system. In this scenario, Martianse's human resources department is most likely using _____.
leading
According to bureaucratic management, who should supervise an organization to reduce favoritism?a. Creditorsb. Professional managersc. Shareholdersd. Business partners
professional managers
Which of the following is the ultimate form of commitment companies can make to their workers?a. Job enlargementb. Organizational identificationc. Employment securityd. Job embeddedness
employment security
Unlike patriarchal organizations, bureaucratic organizations _____.a. promote employees based on who they knowb. hire people based on their technical training or educationc. do not have a grievance redressal system for employeesd. do not have a chain of command
hire people based on their technical training or education
Which of the following refers to the values, beliefs, and attitudes shared by organizational members?a. Organizational innovationb. Organizational hierarchyc. Organizational cultured. Organizational design
organizational culture
Laveall has created seven global product divisions—fragrances, baby care, batteries, oral care, men's grooming, convenience foods, and detergents—and three marketing divisions—one for North America, one for Asia, and one for Europe. In the context of the systems approach to management, these 10 divisions are examples of _____.a. suprasystemsb. closed systemsc. nonfunctional systemsd. subsystems
subsystems
Which of the following is a component of the general environment that indirectly affects all organizations?a. Customersb. Political/legal trendsc. Suppliersd. Industry regulations
political/legal trends
Potanta is a company that manufactures herbal soaps. Over the years, the availability of aloe vera pulp, which is the key ingredient of the company's best-selling aloe vera soaps, has reduced. As a result, the company has to slow down its production of aloe vera soaps, and this affects the company's income. In the context of changing environments, which of the following does this scenario best illustrate?a. Buyer dependenceb. Discontinuous changec. Resource scarcityd. Punctuated equilibrium
resource scarcity
Which of the following is the least aggressive tactic used by advocacy groups?a. Public communicationsb. Class action lawsuitsc. Distributive bargainingd. Media advocacy
public communications
In the context of managerial roles, which of the following is a difference between the disseminator role and the spokesperson role?a. In the disseminator role, managers perform ceremonial duties such as greeting company visitors, whereas in the spokesperson role, managers motivate workers to accomplish organizational goals.b. Managers in the disseminator role receive plenty of unsolicited information because of their vast personal contacts, whereas managers in the spokesperson role scan their immediate environment to seek valuable information.c. Managers in the disseminator role distribute information to employees inside the company, whereas managers in the spokesperson role share information with people outside their departments or companies.d. In the disseminator role, managers decide who gets what resources and in what amounts, whereas in the spokesperson role, managers negotiate schedules, projects, goals, outcomes, resources, and employee raises.
Managers in the disseminator role distribute information to employees inside the company, whereas managers in the spokesperson role share information with people outside their departments or companies.
Which of the following involves identifying and addressing customer needs, trends, and issues before they occur?a. Buyer dependenceb. Competitive analysisc. Reactive monitoringd. Proactive monitoring
proactive monitoring
Which of the following is true of the chain of command in Max Weber's bureaucracy?a. Organizational owners decide on who should be promoted.b. Organizational owners have the right to hire and fire employees.c. People in lower positions are protected by a grievance procedure.d. Tasks and responsibilities are clearly defined and divided.
people in lower positions are protected by a greivance procedure
After graduating from one of the highest-ranked business schools in the world, Albert was hired as a divisional marketing manager at a computer hardware company. His job profile included planning the marketing activities for the next fiscal year, allocating funds, and overlooking the performance of marketing representatives. In the given scenario, Albert was most likely hired as a _____.a. first-line managerb. team leaderc. top managerd. middle manager
middle manager
A court ruling against the wrongful dismissal of employees is a development in which of the following components of the general environment?a. Technologicalb. Political/legalc. Socioculturald. Economic
political/legal
Jek's WoodWorks is a furniture company. It store s its hardwood lumber, plywood, particleboard, softwood lumber, and other materials used in manufacturing furniture in a warehouse . In the context of operations management, Jek's WoodWorks uses the warehouse to store its _____.a. contingency systemsb. information systemsc. inventoryd. throughput
inventory
Vermpotta, a company that manufactures glassware, has its factories in developing countries where labor costs are low. The quality of the company's products manufactured at its factory in the country of Octofia has been consistently low. Anthony, the company's chief operating officer, worked out of the Octofia factory for a month to find the root cause of this problem. After much deliberation, Anthony decided that the factory needs to be moved to an industrial area in the capital of Octofia. In the context of managerial roles, which of the following decisional roles does Anthony illustrate in this scenario?a. Disturbance handler roleb. Disseminator rolec. Spokesperson roled. Resource allocator role
disturbance handler role
Raonic Inc. and Svet Corp. were combined to form a new organization, thereby eliminating domination of one over the other. This resulted in the newly formed organization securing a better place in the market. Which of the following concepts does this scenario illustrate?a. Integrationb. Compromisec. Dominationd. Despotism
integration
To motivate employees to perform better, the human resources department of Martianse, a chain of retail apparel stores, replaced the company's fixed incentive system with a performance-based incentive system. In this scenario, Martianse's human resources department is most likely using _____.a. behavioral deskillingb. behavioral opportunismc. behavioral disorientationd. behavioral substitution
behavioral substitution
Which of the following involves identifying and addressing customer trends and problems after they occur?a. Reactive monitoringb. Proactive monitoringc. Buyer dependenced. Competitive analysis
reactive monitoring
Which of the following are defined as companies in the same industry that sell similar products or services to customers?a. Competitorsb. Intermediariesc. Sponsorsd. Lobbies
competitors
Which of the following is defined as organizational people admired for their qualities and achievements within an organization?a. Organizational celebrationsb. Organizational ceremoniesc. Organizational heroesd. Organization stories
organizational heroes
In the context of the number and the intensity of external factors in the environment that affectorganizations, which of the following is defined as an environment with few environmental factors?a. Uncertain environmentb. Complex environmentc. Dynamic environmentd. Simple environment
simple environment
Jin, the recruitment manager at Randents Inc., reviews the performance of his team members on a monthly basis. Based on the results of his monthly reviews, he decides to conduct daily reviews to analyze the performance of members who do not achieve their monthly targets. In the context of management functions, Jin's action exemplifies _____.a. controllingb. organizingc. leadingd. planning
controlling
Although Tracith is one of the best supermarkets in the coastal town of Dawntonia, it fails to retain customers. To solve this problem, Eden, the newly appointed marketing manager at Tracith, decides to implement a customer loyalty program. This program would include a membership card and a mobile app that can only be accessed using the membership card number. The mobile app will be enabled to show real-time availability of products at the supermarket. In the context of managerial roles, which of the following decisional roles is illustrated by Eden in this scenario?a. Disseminator roleb. Liaison rolec. Spokesperson roled. Entrepreneur role
entrepreneur role
In the context of scientific management, who among the following is a rate buster?a. Jahzara, who is the most sociable member in his teamb. Samantha, who is always the first one to reach her workplacec. Jasmine, who completes her work before its due dated. Patrick, who is the most experienced member of his team
Jasmine, who completes her work before its due date
Which of the following exemplifies a political/legal trend in the general organizational environments?a. Regulations concerning the disposal of biological wastesb. Scarcity of medical equipment suppliersc. Recruitment of highly skilled nursesd. High attrition rate of medical staff
Regulations concerning the disposal of biological wastes
Brianna worked in the accounts department of her company for four years. Her company started a risk management team and asked Brianna to join the team. Everyone on the team, apart from Brianna, was either new to the company or fairly inexperienced. When her team members learned more about Brianna's qualifications and the number of years she had been with the company, they automatically started following her lead and did as she asked them. Which of the following does Brianna lead by to control her teammates?a. Coercionb. Patriarchyc. Synergyd. Bureaucracy
Bureaucracy
Which of the following best defines arrivers?a. Managers who were successful early in their careers but were knocked off the fast track by the time they reached the middle to upper levels of managementb. Managers who never make it past the middle of their companyc. Managers who start out weak in their careers but make it on the fast track once they reach middle to upper levels of managementd. Managers who make it all the way to the top of their companies
Managers who make it all the way to the top of their companies
Rani, the CEO of a popular health magazine, subscribes to 20 other magazines to follow the industry trends, understand the financial scenarios in various industries, and study the rate of competition faced by her magazine. In the context of managerial roles, which of the following roles does Rani illustrate in this scenario?a. Monitor roleb. Leader rolec. Liaison roled. Disseminator role
monitor role
Mike supervises the work of factory workers in an automobile manufacturing firm. Most of his time is spent on quality control, scheduling workers, and training new employees. Mike can be categorized as a _____.a. first-line managerb. top-level managerc. middle managerd. plant manager
first-line manager
Stone is an engineer at Ket Technologies. Stone sends daily reports about his work to Brent, his team leader. Brent reports the performance of the team to Jasmine, the area manager. Jasmine reports the performance of every team leader to Mary, the technical lead of the company. In this scenario, the form of management followed by Ket Technologies is _____.a. flatb. bureaucraticc. favoritismd. patriarchy
bureaucratic
Which of the following statements is true of Mary Parker Follett?a. She believed that giving orders involves discussing instructions and dealing with resentment.b. She believed that authority flows from position rather than from job knowledge and experience.c. She cast power as "over" rather than "with" others.d. She emphasized that the best way to deal with conflict is domination.
She believed that giving orders involves discussing instructions and dealing with resentment.
Most of the managers and team members of Wilbesht, a pharmaceutical company, are under the age of 40. The structure of the company is informal and flexible. This scenario best illustrates Wilbesht's _____.a. organizational cultureb. punctuated equilibriumc. industry regulationd. opportunistic behavior
organizational culture
When solar panels became popular in the market, Dabbanth, a company that manufactures and sells kitchenware, developed containers fitted with solar panels to keep the food in the containers heated for longer. Following this innovation, Dabbanth became a leading brand name. In the context of the general environment, this scenario best illustrates the effect of the _____.a. sociocultural component on organizationsb. political component on organizationsc. technological component on organizationsd. economic component on organizations
technological component on organizations
Aaron, the chief executive officer of Periwinkle Inc., often sits on the boards of other companies to share viewpoints on business operations. In this case, which of the following managerial roles does Aaron perform?a. Liaison roleb. Disturbance handler rolec. Figurehead roled. Resource allocator role
liasion role
Ren is the head of the finance department of his company. He has worked with many companies and has handled numerous accounts. His team members never question his decisions and approach him when they need guidance. Which of the following does Ren lead by to control his teammates?a. Coercionb. Synergyc. Monarchyd. Bureaucracy
Bureaucracy
Inspecting, maintaining, and repairing equipment are all a part of which process of management?a. Planningb. Leadingc. Organizingd. Controlling
controlling
In the context of systems management, unlike open systems, closed systems _____.a. interact with and depend on their environments for survivalb. can function without interacting with their environmentsc. use synergy to communicate with their external environmentsd. can function as a whole without their elements being interrelated
can function without interacting with their environments.
Many people in Rhenasia spend less as there are only a few well-paid jobs in the country. Many businesses in the country are adversely affected as the purchasing power of consumers has drastically reduced. The organizational environmental characteristic that is affecting businesses in Rhenasia is associated with the _____.a. media in the countryb. economy of the countryc. technological changes in the countryd. political condition of the country
economy of the country
Roberto is the human resources manager at Shafewn, an e-commerce site. He confirms the completion of the probationary periods of management trainees in the company only after each of them submits a report on the company's marketing strategies. In the reports, they are asked to evaluate the company's existing marketing strategies and suggest better ones. Roberto shares the relevant and useful information from these reports with the marketing team of Shafewn. In the context of managerial roles, which of the following roles does Roberto illustrate in this scenario?a. Monitor roleb. Leader rolec. Liaison roled. Disseminator role
disseminator role
Which of the following is a function of a top manager?a. Facilitating team activities toward accomplishing a goalb. Managing the performance of entry-level employeesc. Creating a positive organizational culture through language and actiond. Coordinating and linking groups, departments, and divisions within a company
Creating a positive organizational culture through language and action
As a supervisor at an automobile service center, Jacob is bossy, arrogant, and insensitive to the needs of his subordinates. He is unable to delegate tasks effectively. This scenario illustrates that Jacob has the characteristics of a(n) _____.a. empathetic leaderb. arriverc. transformational leaderd. derailer
derailer
Which of the following statements is generally true of a growing economy?a. Less people are working and wages are staying consistent; therefore, consumers have relatively less money to spend.b. More people are working and wages are growing; therefore, consumers have relatively less money to spend.c. More people are working and wages are growing; therefore, consumers have relatively more money to spend.d. Less people are working and wages are staying consistent; therefore, consumers have relatively more money to spend.
More people are working and wages are growing; therefore, consumers have relatively more money to spend.
The dairy industry is an excellent example of a _____.a. complex internal environmentb. simple external environmentc. simple internal environmentd. complex external environment
simple external environment
Organizational members use which of the following to make sense of organizational events and changes and to emphasize culturally consistent assumptions, decisions, and actions?a. Organizational storiesb. Business confidence indicesc. Organizational hierarchiesd. Cultural maps
organizational stories
In general, which of the following approaches to management uses a quantitative approach to find ways to increase productivity, improve quality, and manage or reduce costly inventories?a. Information managementb. Systems managementc. Contingency managementd. Operations management
operations management
Which of the following best defines efficiency?a. Getting work done with a minimum of effort, expense, or wasteb. Accomplishing tasks that help fulfill organizational objectivesc. Getting work done through othersd. Determining organizational goals
Getting work done with a minimum of effort, expense, or waste
Two companies operating from the same building have a conflict over the parking facilities available to their employees. They fail to come to a conclusion beneficial to both companies. Eventually, the company with fewer employees loses the conflict, and it is forced to stop using the parking facilities. In the given scenario, which of the following methods did the company use to resolve the conflict?a. Dominationb. Mediationc. Accommodationd. Integration
domination
In the context of creation and maintenance of organizational cultures, a primary source of organizational culture is _____.a. the board of directorsb. a new employeec. a new customerd. the company founder
the company founder
Whether a person begins their career at the entry level or as a supervisor, their job as a manager isa. to become a master delegator.b. not to do the work but to help others do theirs.c. to complete individual work rather than helping others to do theirs.d. to complete a majority of the work.
not to do the work but to help others do theirs.
Muffton, a patisserie in Jewarmet, is best known for its blueberry muffins. As blueberries are not easily available in Jewarmet, Frutmarc, the only convenience store in Jewarmet that sells blueberries, is the only store where Muffton can purchase blueberries. In the context of the specific environment, which of the following concepts does this scenario best illustrate?a. Buyer dependenceb. Internal dependencec. Supplier dependenced. Path dependence
supplier dependence
Breanna was hired to work in the finance department of Amintent Corp. Since that time, all of the company's finance strategies have been successful. Breanna has created a positive organizational culture at Amintent Corp., thereby uplifting the company's values. In this scenario, Breanna is most likely a _____.
top manager
Which of the following is the degree to which a company relies on a provider because of the importance of the provider's product to the company and the difficulty of finding other sources of that product?
supplier dependence
Which of the following is a tactic that typically involves framing issues as public issues; exposing questionable, exploitative, or unethical practices; and creating controversy that is likely to receive extensive news coverage?
media advocacy
What variables are on the x- and y-axes of a Gantt chart?
Time on the x-axis and tasks on the y-axis
Tiffany is the head of one of the three groups in the production department at an apparel manufacturing company. She assigns work to each of her subordinates in the group on a regular basis. Although she is not solely responsible for the performance of her group, she facilitates the group in achieving the monthly targets of production. In this scenario, Tiffany is most likely a _____.
team leader
In the context of the specific environment of an organization, identify a difference between the public communications approach and a media advocacy approach.
The public communications approach relies on voluntary participation by the advertising industry to send out an advocacy group's message, whereas a media advocacy approach involves framing a group's concerns as public issues.
Which of the following is a similarity between Frederick W. Taylor and Lillian Gilbreth?
They both strove to simplify work.
Which of the following statements illustrates the difference between first-line managers and top managers?
Unlike top managers, first-line managers engage in plans and actions that typically produce results within two weeks.
Courtney, a senior accountant, likes to work on her own and hence does not come out as a team player. She takes up all the work that may or may not be allotted to her. Instead of getting work done by her subordinates, she prefers to do it herself. In this scenario, which of the following is the most evident management mistake being committed by Courtney?
overmanaging
A study of 7,000 Harvard Business Review readers found that managers and employees wasted how much time a week on bureaucratic chores?
one day
Matthew, a team manager at Weltono Inc., asked the company's senior management for additional resources for a project. However, he was denied the additional resources, and as a result, the project failed. During a company gathering, a senior manager publicly attributed the failure of the project to Matthew's incompetence. He filed a suit against the company on the grounds of public defamation and won the case. The company incurred losses because it had to pay a hefty sum to Matthew as compensation. In the context of the general environment, this scenario best illustrates the effect of the _____.
legal component
Which of the following is the decisional role that managers play when they discuss schedules, projects, goals, outcomes, resources, and employee raises?
negotiator role
Identify a true statement about planning.
It encourages employees to engage in behaviors directly related to goal accomplishment.
The managers in Linda Hill's study initially believed that their job was which of the following?
To exercise formal authority and to manage tasks
In the context of decisional roles, which of the following statements is true of managers in the disturbance handler role?
They respond to pressures and problems so severe that they demand immediate attention and action.
The marketing team of Kreshmart was not happy with the employees that the recruitment team was hiring. The higher management of the company decided to let a few members from the marketing team sit in for the interviews and give their input on the applicants. This reduced the workload of the recruitment team and allowed the marketing team to pick better members. This approach is an example of _____.
synergy
A business administrator in a school is determining how classes will be scheduled, which rooms will be allocated, and who will teach each subject in the curriculum. Which of the following management functions is illustrated in this scenario?
organizing
Which of the following focuses on establishing a mutually beneficial, long-term relationship between buyers and suppliers?
relationship behavior
Which component of the general environment refers to the knowledge, tools, and techniques used to transform inputs into outputs?
tehcnological
Ronald, the advertising manager of a leading newspaper, congratulates every member of the space selling team who achieves their daily target. This motivates the team members to work harder and collectively contribute to the organizational goal of selling space for advertisements. In this scenario, which of the following management functions is illustrated by Ronald?
leading
Third Major Corp. lost several employees when its competitor offered them more pay. Two of Third Major's teams were short of employees, and the company decided to combine the teams to form a new team. The new team managed to complete the company's projects and helped the company secure a good position in the market. This scenario exemplifies _____.
integration
Calverd Bank was one of the first banks to open a branch in the rural county of Shirles. Even after many other banks opened their branches in Shirles, Calverd Bank continues to have the biggest market share because of its excellent customer service. In the context of management, the Shirles branch of Calverd Bank illustrates _____.
effectiveness
Who invented the microchronometer?
Frank Gilbreth
According to Linda Hill's study, which of the following is true of managers' initial expectations about their job?
They believe that their job is to tell others what to do.
According to Henri Fayol's principles of management, which of the following is true of unity of direction?
One person and one plan should be used in deciding the activities to be carried out.
Bob is the plant manager of one of the three manufacturing plants of a paper manufacturing company. He is responsible for synching the processes of his plant with the standards set at the company's headquarters. He sends weekly updates of raw material requirements to the purchase division at the headquarters. He also connects the company's human resources department with the employees who work in his plant. In this scenario, Bob is most likely a _____.
middle manager
Auburn Inc., a publishing company, realized that there was a factual error in the August issue of its business magazine, Alacrity. The magazine's editor-in-chief immediately released a press statement apologizing for the error. Subsequently, Auburn Inc. published the actual figures in Alacrity's September issue. Which of the following management functions was used in this scenario?
controlling
An implication of the contingency approach to management is that _____.
managers need to look for key contingencies that differentiate today's situation or problems from yesterday's situation or problems
In the context of the specific environment of organizations, which of the following is a similarity between the public communications approach and a product boycott?
Both are advocacy group tactics.
Unlike domination, integrative conflict resolution tries to resolve conflicts by _____.
making both parties work together to find an alternative that meets the needs of both
Kevin owns a restaurant. He does not hire or dismiss his employees and has a dedicated team that handles the hiring of chefs and other workers. Tasks and responsibilities of every employee are well defined and documented. Based on the given information, Kevin's restaurant is a _____.
bureaucratic organization
In the context of Mintzberg's managerial roles, the monitor role is a(n)
informational role
Which of the following is a major change that took place during the Industrial Revolution?
Unskilled laborers running machines began to replace high-paid, skilled artisans.
Which approach to management is derived from theoretical models in biology and social psychology developed in the 1950s and 1960s?
systems
In which of the following are managers supposed to influence employee behavior by fairly rewarding or punishing employees for compliance or noncompliance with organizational policies, rules, and procedures?
Bureaucracies
The management at Yellow Wheels believes that employees are easily replaceable and that they should be replaced when they no longer add value to the company. When a group of employees approached the management and asked for a raise, they got laid off and the company hired new employees to replace them. In this scenario, the approach used by Yellow Wheels is known as _____.
domination
The Hawthorne Studies showed that ________.
work performance is affected by group dynamics
Which of the following statements is accurate of Jeffery Pfeffer's findings?a. Managers in top-performing companies use increased status distinctions to achieve financial performance.b. Managers use centralization to achieve financial performance.c. Using extensive sharing of financial information helped companies to achieve financial performance that was 60% higher than that of other companies.d. Workforces with average motivation levels provide superior products and service to customers.
Managers in top-performing companies use increased status distinctions to achieve financial performance.
In the context of the mistakes managers make , which of the following is a difference between arrivers and derailers?a. Unlike arrivers, derailers are managers who are successful early in their careers but are knocked off the fast track by the time they reach the middle to upper levels of management.b. Unlike derailers, arrivers are insensitive to others by virtue of their abrasive, intimidating, and bullying management style.c. Unlike arrivers, derailers are managers who make it all the way to the top of their companies.d. Unlike arrivers, derailers usually have no more than one fatal flaw.
Unlike arrivers, derailers are managers who are successful early in their careers but are knocked off the fast track by the time they reach the middle to upper levels of management.
When agricultural machines were introduced, a number of industries benefited from them. At the same time, a number of farmers and small organizations that relied on manual labor and traditional methods of agriculture lost their business. In the context of the general environment, this scenario best illustrates the effect of the _____.a. technological component on organizationsb. sociocultural component on organizationsc. economic component on organizationsd. political component on organizations
technological component
The country Grupindor recently experienced a drastic increase in inflation. This led to the depreciation in the value of its currency and affected trade and business drastically. In the context of the general environment, this scenario best illustrates the effect of the _____.a. political condition of the country on organizationsb. sociocultural aspect of the country on organizationsc. economy of the country on organizationsd. technological changes in the country on organizations
economy of the country on organizations
The Hawthorne Studies showed how which of the following can influence work?a. Merit-based promotionsb. Work quotasc. Organizational codes of ethicsd. Workers' feelings
workers' feelings
Who were the first to recognize the need for submitting written requests?a. Sumeriansb. Venetiansc. Persiansd. Egyptians
egyptians
Deja is the day-shift supervisor at a company that manufactures and supplies plastic bottles to pharmaceutical companies. She is responsible for estimating the hiring needs for the day shift at the factory. She also prepares the schedules for the training process of newly hired employees. Most importantly, she overlooks the entire day-shift production process at the factory and reports to her manager on a regular basis. In this scenario, Deja is most likely a _____.a. first-line managerb. team leaderc. middle managerd. top manager
first-line manager
The country Bornizia recently experienced a drop in inflation. This change facilitated sales for many organizations and also increased employment. In the context of the general environment, this scenario best illustrates the effect of the _____.a. political condition of the country on organizationsb. sociocultural aspect of the country on organizationsc. technological changes in the country on organizationsd. economy of the country on organizations
economy of the country on organizations
Shemar is a regional sales manager of a popular fortnightly magazine. He sets targets for and reviews the performances of the sales representatives of his region. Changes in marketing strategies mandated by the marketing team at the magazine's headquarters authorized Shemar to be solely responsible to bring about the necessary changes in his region. In the given scenario, Shemar is most likely a _____.a. first-line managerb. middle managerc. top managerd. team leader
middle manager
In the context of the external environments that influence organizations, which of the following is a difference between the general environment and the specific environment?a. Unlike the specific environment, the general environment is responsible for indirectly affecting all organizations.b. Unlike the specific environment, the general environment includes customers, competitors, and suppliers.c. Unlike in the specific environment, in the general environment, proactive monitoring takes place that addresses customers' needs before they occur.d. Unlike in the specific environment, in the general environment, a shrinking economy is directly related to consumers willing to spend more to purchase products.
Unlike the specific environment, the general environment is responsible for indirectly affecting all organizations.
Redd Publications Inc. has been buying ink cartridges and printing paper from Haven Corp. for several years. Both companies make an effort to keep their transactions fair and transparent. This has helped them maintain mutually beneficial business ties. It can be said that Redd Publications and Haven exhibit what type of behavior toward each other?a. Relationship behaviorb. Anti-competitive behaviorc. Opportunistic behaviord. Compromising behavior
relationship behavior
Glittenra is the largest local silver store in the town of Casempton. Famegems, a large silver jewelry chain of stores, wants to set up an outlet in Casempton. Before finalizing the decision to set up the store, the marketing team of Famegems conducts a detailed study on the business, marketing strategies, and customer base of Glittenra. In this scenario, which of the following is the marketing team of Famegems most likely using?a. Demographic segmentationb. Competitive analysisc. Cost-benefit analysisd. Corporate governance
competitive analysis
When viewed in historical context, Max Weber's ideas about bureaucracy show that _____.a. fairness supplanted favoritism in organizationsb. personal gain scored over efficiency in organizationsc. arbitrary decision making supplanted logical rules and procedures in organizationsd. political connections were given preference over merit for promotions in organizations
fairness supplanted favoritism in organizations
For most of recorded history, information has been _____.a. slow to spreadb. inexpensivec. shared through the internetd. easy to obtain
slow to spread
When Juliana appeared for an interview at Incogyn Inc., she was promised a monthly pay of $7,500 after all tax deductions. However, after her first month at work, she received only $7,230. She filed a suit against the company on the grounds of misrepresentation of information, and the company incurred losses because of the amount it had to pay as a fine. In the context of the general environment, this scenario best illustrates the effect of the _____.a. technological component on organizationsb. sociocultural component on organizationsc. legal component on organizationsd. geographical component on organizations
legal component on organizations
Environmental uncertainty in an organization is high when _____.a. environmental change is extensiveb. environmental complexity is lowc. industry regulations are strictd. resource scarcity is low
environmental change is extensive
Jipmor, an interior décor store in the city of Jeswayde, manufactures designer white oak furniture. Jipmor is highly dependent on Casode, which is the only store in Jeswayde that sells white oak wood, for the timely delivery of good-quality wood. In the context of the specific environment, which of the following concepts does this scenario best illustrate?a. Path dependenceb. Internal dependencec. Buyer dependenced. Supplier dependence
supplier dependence
Veghub produces organic vegetables in the city of Relvatti. Tandwan, the only store in the city that sells organic vegetables, purchases vegetables from Veghub and other such organic food producers. Veghub is highly dependent on Tandwan for its business. In the context of the specific environment, which of the following concepts does this scenario best illustrate?a. Internal dependenceb. Buyer dependencec. Supplier dependenced. Path dependence
buyer dependence
The designers of Marissul, a fashion company, are given the freedom to come up with their own ideas and use the company's resources to create their designs. The power distance within the company is low, and the company follows an informal communication structure. This scenario best illustrates Marissul's _____.a. organizational cultureb. industry regulationc. opportunistic behaviord. punctuated equilibrium
organizational culture
The economy is a part of which of the following environments that influences all organizations?a. General environmentb. Niche environmentc. Specific environmentd. Internal environment
general environment
Who developed the 14 principles of management?a. Max Weberb. Elton Mayoc. Frank Gilbrethd. Henri Fayol
Henri Fayol
Ortein, a shoe manufacturing company, wanted to cut costs and hence laid off half its employees from two of its departments. It then made the departments share free resources with each other. This sharing of resources led to the company improving the overall productivity of the two departments, and it also helped in reducing costs. This approach is an example of _____.a. compromiseb. dominancec. anarchyd. synergy
synergy
According to Mary Parker Follett, in the context of constructive conflict and coordination, which of the following involves invention?a. Dominationb. Integrationc. Compromised. Coercion
integration
Thyimach, a machinery manufacturing company, has been purchasing iron shafts from Metaljun, a supplier of iron and steel materials, for over a decade. When Thyimach designs new models of machinery, Metaljun manufactures shafts with new specifications without asking for advance payments. Thyimach, in turn, uses only Metaljun's materials to manufacture its machinery. In the context of the supplier component of a specific environment, this scenario best illustrates what type of behavior between Thyimach and Metaljun?a. Anticompetitive behaviorb. Dissonant behaviorc. Relationship behaviord. Opportunistic behavior
relationship behavior
Which of the following is not a commonly used operations management tool?a. Capacity planningb. Project managementc. Scheduling systemsd. Cognitive mapping
cognitive mapping
The city of Busslia has many cosmetics manufacturers but only one store, Venwanz, that sells cosmetics. All the manufacturers of cosmetics in Busslia are highly dependent on Venwanz to sell their products. In the context of the specific environment, which of the following concepts does this scenario best illustrate?a. Internal dependenceb. Path dependencec. Buyer dependenced. Supplier dependence
buyer dependence
In the context of managerial roles, which of the following is a difference between the negotiator role and the figurehead role?a. As negotiators, managers scan their environment and actively contact others for information, whereas as figureheads, managers receive unsolicited information from their vast personal contacts.b. In the negotiator role, managers discuss projects, goals, outcomes, and employee raises, whereas in the figurehead role, managers perform ceremonial duties such as greeting company visitors.c. The negotiator role is one of the forms of the interpersonal role performed by managers, whereas the figurehead role is one of the forms of the decisional role performed by managers.d. Managers act as negotiators when they establish challenging goals, whereas managers act as figureheads when they sit on another company's board.
In the negotiator role, managers discuss projects, goals, outcomes, and employee raises, whereas in the figurehead role, managers perform ceremonial duties such as greeting company visitors.
Depending on the number of customer footfalls in each section, Garrett, the floor manager of an apparel store, shuffles the number of employees on the floor among the men's, women's, and kids' sections of the store. In the context of managerial roles, which of the following decisional roles does Garrett illustrate in this scenario?a. Resource allocator roleb. Disturbance handler rolec. Disseminator roled. Spokesperson role
resource allocator role
Maroonmania, a web design company, allows its employees to take their pets to work. The company has flexible work hours, and the employees are only required to clock 20 hours a week in office as long as they have completed their assigned tasks. They are also allowed to dress casually for work. This scenario best illustrates Maroonmania's _____.a. opportunistic behaviorb. industry regulationc. organizational cultured. punctuated equilibrium
organizational culture
Diego is considered the best lecturer at Megansted, an academic institution, because he has excellent communication skills. He can explain complicated subject topics in simple words using creative as well as realistic examples. This ability of Diego indicates that he possesses high _____.a. conceptual skillsb. planning skillsc. technical skillsd. human skills
human skills
Identify a true statement about Henry Fayol.a. He believed that management can and should be taught to others.b. He developed a time study to determine what could be considered a fair day's work.c. He invented the microchronometer.d. He proposed the idea of bureaucratic organizations.
He believed that management can and should be taught to others.
According to Henri Fayol's principles of management, which of the following advocates that compensation should be fair and satisfactory to both the employees and the organization?
remuneration
In the context of the kinds of managers, middle managers _____.
are responsible for planning and allocating resources to meet organizational objectives
Which of the following broke each task or job into separate motions and then eliminated those that were unnecessary or repetitive?a. Time studyb. Motion studyc. Spatial studyd. Design study
motion study
Which of the following is a practical implication of the contingency approach to management?
Managers need to spend more time analyzing problems before taking action to fix them.
Tradcuisie Souvenirs is a company that manufactures souvenirs that represent the traditional arts of the country Yeingir. For the past few years, the business of Tradcuisie Souvenirs has been declining because of a shortage of artisans who have learned traditional crafts. In the context of the general environment, this scenario best illustrates the effect of the _____.a. political component on organizationsb. sociocultural component on organizationsc. technological component on organizationsd. economic component on organizations
sociocultural component on organizations
Technology is a part of which environment of an organization?a. Specific environmentb. Dynamic environmentc. Internal environmentd. General environment
general environment
According to Henri Fayol's fourteen principles of management, in which of the following ways can order be obtained in an organization?a. completely centralizing the process of decision makingb. resolving conflicts through the process of compromisec. having a place for everyone and having everyone in his or her placed. promoting individuals based on their political connections
having a place for everyone and having everyone in his or her place
In general, which of the following approaches to management uses a quantitative approach to find ways to increase productivity, improve quality, and manage or reduce costly inventories?a. Contingency managementb. Systems managementc. Information managementd. Operations management
operations management
Diana is the office manager at Pamentas, a luxury watch manufacturer. She organizes the office operations and procedures, assigns and monitors functions of the entry-level employees and the housekeeping staff, controls correspondence in the office, and overlooks front-office operations at the company. In this scenario, Diana is most likely a _____.a. top managerb. first-line managerc. middle managerd. team leader
first-line manager
Which of the following statements is true regarding an organization's culture?a. Companies with weak cultures tend to perform poorly when they need to adapt to dramatic changes in their external environments.b. Companies with weak cultures tend to perform well when they need to adapt to dramatic changes in their external environments.c. Companies with strong cultures tend to perform poorly when they need to adapt to dramatic changes in their external environments.d. Companies with strong cultures tend to perform well when they need to adapt to dramatic changes in their external environments.
Companies with strong cultures tend to perform poorly when they need to adapt to dramatic changes in their external environments.
Homespar is an e-commerce site that sells home décor and kitchenware. It sources all its wooden articles, such as coasters, serving trays, and photo frames, from a rural carpentry firm because the firm charges much lower prices than other carpentry firms. The firm is also reliable in terms of quality and delivery time. In the context of the specific environment, which of the following concepts does this scenario best illustrate?a. Buyer dependenceb. Internal dependencec. Path dependenced. Supplier dependence
supplier dependence
At Troysten Inc., a construction company, Edward's job responsibilities include monitoring the work carried out by the company's site engineers. He is also responsible for ensuring that all the engineers are provided with ample guidance and supervision so that they can perform all the assigned tasks to the best of their ability. In the given scenario, Edward's job is related to _____.a. salesb. productionc. managementd. accounting
management
Which of the following is true of a systems view of organizations?a. It helps managers understand the effect of group social interactions on individual performance.b. It encourages managers to focus on better communication and cooperation within an organization.c. It helps managers understand that good internal management of an organization is enough to ensure survival.d. It forces managers to view their organization as separate, unrelated parts.
It encourages managers to focus on better communication and cooperation within an organization.
Rashad, the owner of Fitstem, a popular gym, analyzes the competition that the gym faces and understands the changing needs of its customers. To tackle competition, he tries to get all the latest equipment installed in the gym. He also takes frequent feedback related to service improvement from the gym's regular clients. In this scenario, which of the followings skills is Rashad most likely to possess?a. Conceptual skillsb. Technical skillsc. Planning skillsd. Human skills
conceptual skills
Which of the following changes in behavior affect the demand for a business's products and services?a. Legal/politicalb. Socioculturalc. Technologicald. Economical
sociocultural
a team leader is responsible for ________.a. fostering good relationships within their teamb. their team's performancec. developing organizational codes of ethicsd. closely monitoring long-term business, economic, and social trends
fostering good relationships within their team
To reduce manual errors, Debronth Inc., a machinery manufacturing company, automated most of its production processes using computer numeric control (CNC) machines. This reduced the labor cost, wastage of raw materials, and rejection of finished goods due to quality issues. In the context of management, the automation of production processes at Debronth Inc. exemplifies _____.a. contingencyb. synergyc. efficiencyd. autonomy
efficiency
Which of the following exemplifies a sociocultural component in the general organizational environments?a. Increasing popularity of weight management programsb. Increase in the number of fast food chains offering similar menusc. New FDA regulations on food handling and storage in fast food chainsd. Shortage of spice suppliers
Increasing popularity of weight management programs
Which of the following are graphic depictions of how managers believe environmental factors relate to possible organizational actions?a. Organizational chartsb. Gantt chartsc. Cognitive mapsd. Process maps
cognitive maps
Which of the following statements is true of technical skills?a. Technical skills are equally important at all levels of managers.b. Technical skills are most important for team leaders and lower-level managers.c. Technical skills are most important for service staff.d. Technical skills are most important for top managers.
Technical skills are most important for team leaders and lower-level managers.
One of the objectives of the motion study conducted by Frank and Lillian Gilbreth was to _____.a. increase the number of motions required to complete a taskb. extend the duration of time required to complete a taskc. improve the productivity of workersd. foster soldiering among workers
improve the productivity of workers
Veronica, a cardiothoracic surgeon, is the most sought after doctor in Tentacare, a specialty hospital. Patients have utmost belief in her capabilities. Which of the following skills is Veronica most likely to have?a. Planning skillsb. Conceptual skillsc. Technical skillsd. Human skills
technical skills
Under the 1991 Civil Rights Act, if an employee is sexually harassed by anyone at work, who is liable for damages, attorneys' fees, and back pay?a. No one is liable.b. Both the harasser and the companyc. The companyd. The harasser
both the harasser and the company
In the context of management functions, which of the following best defines leading?a. Monitoring progress toward goal achievement and taking corrective action when progress isn't being madeb. Inspiring and motivating workers to work hard to achieve organizational goalsc. Determining how things get doned. Deciding where decisions will be made
Inspiring and motivating workers to work hard to achieve organizational goals
Tariffs on Canadian wood, widespread wildfires, wood-boring beetles, and a chronic shortage of truck drivers led to lumber prices being at an all-time high. However, not six months later, the price of lumber had dropped by nearly half. Thus, the lumber industry has a ______.a. dynamic environmentb. stable environmentc. punctuated environmentd. static environment
dynamic environment
Amanda, the sales manager at an e-commerce fashion site, sets the annual, monthly, and weekly targets of all the salespeople in the company. She sets these targets in such a way that the salespeople work toward achieving the organizational goals. In this scenario, which of the following management functions does Amanda perform?a. Controllingb. Organizingc. Planningd. Leading
planning
A 2018 Harvard Business Review study found that a CEO's work time involves how much face-to-face interaction?a. 61 percentb. 10 percentc. 26 percentd. 96 percent
61%
Which of the following statements is true of bureaucracy?a. It relies on scheduled, periodic corrective actions to operate efficiently.b. It allows people to lead by virtue of their rational-legal authority.c. It allows political connections to determine an individual's power base within organizations.d. It is based on the belief that management can be taught to others.
It allows people to lead by virtue of their rational-legal authority.
Which of the following is a relatively new kind of management position that developed as companies shifted to self-managing groups?a. Middle managerb. First-line leaderc. Team leaderd. Top manager
team leader
In the context of the external environment of a firm, which of the following statements is true of environmental scanning?a. It is reactive in nature and leads to the detection of environmental problems after they become organizational crises.b. Managers scan their firm's environment to reduce uncertainty.c .It remains unaffected by organizational strategies.d. CEOs in poorer-performing firms scan their firms' environments more frequently than CEOs in better-performing firms
Managers scan their firm's environment to reduce uncertainty.
When Melver Bank opened its first branch in the county of Derenston, Jose, the branch manager, arranged an ice-cream stall at the entrance of the bank's building as a treat to the locals of the county. In the context of managerial roles, which of the following roles does Jose illustrate in this scenario?a. Figurehead roleb. Leader rolec. Disseminator roled. Monitor role
figurehead role
Arjun started an organic food store with the purpose of helping the farmers in his hometown. All the business discussions and decisions in the company are based on this purpose. This scenario best illustrates the organization's_____.a. company missionb. value propositionc. power positiond. organizational structure
company mission
Ciana is a certified public accountant. Because of her qualification, she gets a job as the finance manager of a leading manufacturing firm. Which of the following skills is Ciana most likely to possess?a. Human skillsb. Planning skillsc. Technical skillsd. Conceptual skills
technical skills
Tiana is appointed as the new CEO of an automobile manufacturing company. She decides to introduce a new set of organizational policies to improve company-wide performance. According to the new policies, all employees and managers are required to be present at their desks for a minimum of eight hours each day and submit a report of all the tasks they perform throughout the day. In this scenario, Tiana is most likely using _____.a. behavioral opportunismb. behavioral deskillingc. behavioral conditioningd. behavioral addition
behavioral addition
Which of the following is a component of the general environment that indirectly affects all organizations?a. Political/legal trendsb. Suppliersc. Industry regulationsd. Customers
political/legal trends
Giancarlo, the restaurant manager of Chipmugs, a continental restaurant, reviews customer feedback forms to help him choose the winner of the "Best Waiter of the Month" award. This motivates the waiters at the restaurant to render good service and to encourage customers to complete feedback forms about their services. In the context of managerial roles, which of the following roles does Giancarlo illustrate in this scenario?a. Monitor roleb. Disseminator rolec. Figurehead roled. Leader role
leader role
Relish Inc. is a fruit juice manufacturing company. The company ensures that raw materials are fully utilized. It also makes sure that minimal waste is produced. The juice extracting and packaging units of the company are designed in such a way that the quality of its products is maintained with minimal costs. Relish is involved in achieving _____.a. efficiencyb. autonomyc. powerd. effectiveness
efficiency
Wei is the procurement manager at a supermarket. Her duties include short-term planning for the purchase of perishable goods, encouraging and rewarding the employees who handle the transportation of goods to the supermarket, and supervising the entry-level employees of her department. In the given scenario, Wei is most likely a _____.a. team leaderb. first-line managerc. top managerd. middle manager
first-line manager
Under the Family and Medical Leave Act, employees who have been on the job one year are guaranteed how many weeks of unpaid leave per year?a. 12b. 16c. 8d. 20
12
Greg is the marketing manager of an apparel manufacturing company that specializes in winter wear. He personally visited the old age homes in which the company sponsored Christmas lunches, as part of its corporate social responsibility initiative. In the context of managerial roles, which of the following roles does Greg illustrate in this scenario?a. Monitor roleb. Disseminator rolec. Figurehead roled. Leader role
figurehead role
Which of the following management theorists provided managers with a better understanding of the effect that group social interactions and employee satisfaction have on individual and group performance?a. Henri Fayolb. Chester Barnardc. Max Weberd. Elton Mayo
Elton Mayo
For most of humankind's history, people have _____.a. worked in their homes or on farmsb. worked only one jobc. worked multiple jobs at onced. commuted to and from their place of work
worked in their homes or on farms
Who used motion-picture films to analyze jobs?a. Max Weberb. Elton Mayoc. Henri Fayold. Frank and Lillian Gilbreth
Frank and Lillian Gilbreth
An automobile manufacturing company has developed an electric car that uses sunlight to charge itself during movement. In the context of organizational environment, this new invention is a development in which of the following components of the general environment?a. Technologicalb. Socioculturalc. Legald. Economic
technological
In the context of changing environments, identify a true statement about environmental uncertainty.a. It is most likely to be high when there is technological stability in the industry.b. It is most likely to be low when environmental complexity is at a low level.c. It is most likely to be low when environmental change is extensive.d. It is most likely to be high when the industry is at an equilibrium state.
It is most likely to be low when environmental complexity is at a low level.
Which of the following is an approach to dealing with conflict in which one party satisfies its desires and objectives at the expense of the other party's desires and objectives?a. Dominationb. Resolutionc. Integrationd. Negotiation
domination
Which of the following were revolutionary in the era of seat-of-the-pants management because of the detailed planning information they provided?Which of the following were revolutionary in the era of seat-of-the-pants management because of the detailed planning information they provided?
Gantt Charts
In the context of federal regulatory agencies and commissions, which of these stops companies from engaging in unfair workforce practices?a. Occupational Safety and Health Administrationb. Equal Employment Opportunity Commissionc. Federal Trade Commissiond. National Labor Relations Board
National Labor Relations Board
In the context of Frederick W. Taylor's four principles of scientific management, which of the following is a difference between the first principle and the third principle?a. The first principle is to divide work and responsibility equally between management and workers, whereas the third principle guides managers to scientifically select, train, teach, and develop workers to help them reach their full potential.b. In the first principle, managers are required to scientifically select, train, teach, and develop workers to help them reach their full potential, whereas in the third principle, managers are required to determine the best way to do work.c. In the first principle, managers are instructed to cooperate with employees to ensure the implementation of scientific principles, whereas in the third principle, managers are required to divide work and responsibility equally between management and workers.d. The first principle is to develop a science for each element of work, whereas the third principle instructs managers to cooperate with employees to ensure that scientific principles are actually implemented.
The first principle is to develop a science for each element of work, whereas the third principle instructs managers to cooperate with employees to ensure that scientific principles are actually implemented.
Which of the following statements illustrates the management practice of gaining competitive advantage through people?a. The management of Mabette, a law firm, believes that it is best not to disclose the company's financial information to the employees of the organization.b. Olagamp, a pharmaceutical company, recruits aggressively without enough screening so that it does not lose any talented job applicants in the process.c. The board of directors of Naocomp, a software company, decides to launch its own research and development division by investing from the company's profits.d. Pentafth, an advertising agency, does not provide job security to its employees under the pretense that the fear of losing their jobs would cause the employees to perform well.
The board of directors of Naocomp, a software company, decides to launch its own research and development division by investing from the company's profits.
As soon as she allocates tasks to her subordinates, Yendira, an account manager, thinks about the next set of tasks that she can allocate to them so that she can gain credit from her superiors in the organization. Which of the following management mistakes is evident by this act of Yendira?a. Insensitivity to othersb. Inability to staff effectivelyc. Being overly ambitiousd. Overdependence on mentor
Being overly ambitious
Pencilpop, a stationery store, has been purchasing all its paper products from Tigreto, a wholesaler of paper products, for over a decade. Tigreto gives Pencilpop seasonal discounts and sells its products on a credit basis. Pencilpop does not source its paper products from any other wholesaler because of the low price and the consistent quality that Tigreto offers. In the context of the specific environment, which of the following concepts does this scenario best illustrate?a. Path dependenceb. Supplier dependencec. Buyer dependenced. Internal dependence
supplier dependence
When Zaprogs, a start-up, used the e-wallet system to develop an application for easy cashless transactions, a majority of people completely switched to online banking. As a result, a number of organizations that relied on hard cash transactions began to lose their business. In the context of the general environment, this scenario best illustrates the effect of the _____.a. political component on organizationsb. economic component on organizationsc. sociocultural component on organizationsd. technological component on organizations
technological component
According to Henri Fayol's 14 principles of management, order can be achieved in an organization by _____.a. resolving conflicts through the process of compromiseb. promoting individuals based on their political connectionsc. having a place for everyone and having everyone in his or her placed. completely centralizing the process of decision making
having a place for everyone and having everyone in his or her place
In the context of management functions, which of the following best defines planning?a. Deciding where decisions will be made b. Monitoring progress toward goal achievement and taking corrective action when progress isn't being madec. Determining organizational goals and a means for achieving them d. Inspiring and motivating workers to work hard to achieve organizational goals
Determining organizational goals and a means for achieving them
According to Henri Fayol's principles of management, which of the following advocates that each employee should report to and receive orders from just one boss to avoid confusion and conflict?a. remunerationb. unity of directionc. unity of commandd. centralization
unity of command
Which of the following was al-Farabi's contribution to management thought and practice?a. Leadership traitsb. Job descriptionsc. Human relationsd. Organizational structures
leadership traits
Which of the following best defines scientific management?a. It is the behavior that conforms to a society's accepted principles of right and wrong.b. It is the set of moral principles or values that defines right and wrong for a person or a group.c. It is maintaining planning flexibility by making small, simultaneous investments in many alternative plans.d. It is the thorough studying and testing of different work methods to identify the best, most efficient way to complete a job.
It is the thorough studying and testing of different work methods to identify the best, most efficient way to complete a job.
Which of the following statements illustrates the difference between first-line managers and team leaders?a. Unlike first-line managers, team leaders make job assignments and control resources.b. Unlike first-line managers, team leaders are responsible for the performance of nonmanagerial employees.c. Unlike first-line managers, team leaders have the authority to hire and fire workers.d. Unlike first-line managers, team leaders are responsible for managing external relationships.
Unlike first-line managers, team leaders are responsible for managing external relationships.
The only managers who do not supervise other managers are _____.a. middle managersb. first-line managersc. team leadersd. top managers
first-line managers
Nicholas, a partner of Dalextiles, a garment wholesale firm, offers discounts to giant retail apparel stores if the quantity of products bought from Dalextiles is more than their actual purchase requirement. In the context of managerial roles, which of the following decisional roles does Nicholas exemplify in this scenario?a. Resource allocator roleb. Disseminator rolec. Negotiator roled. Disturbance handler role
negotiator role
Corey, the chief financial officer of Maurectric Inc., an electronics company, is also an investor in the stock market. As the shareholder of various other companies, he attends the annual general meetings of those companies. This helps him study the financials and financial strategies followed by other companies in the same industry. In the context of managerial roles, which of the following roles does Corey illustrate in this scenario?a. Disseminator roleb. Liaison rolec. Figurehead roled. Leader role
liaison role
In the context of Henri Fayol's management functions, which of the following is a difference between planning and organizing?a. Planning involves motivating workers to work hard to achieve organizational goals, whereas organizing involves identifying the means to achieve organizational goals.b. Planning is inspiring workers to work hard on a daily basis, whereas organizing is taking corrective action when progress isn't being made.c. Planning is deciding where decisions will be made, whereas organizing is monitoring progress toward goal achievement.d. Planning involves determining organizational goals, whereas organizing involves determining how things get done.
Planning involves determining organizational goals, whereas organizing involves determining how things get done.
The management of Telsey Corp. gives additional funds to only the team that performed the best in the last quarter. Funds are not given to other teams even when they need them. Which of the following concepts does this scenario exemplify?a. Accommodationb. Mediationc. integrationd. Domination
domination
Trent Automobiles Inc. was expecting a large shipment of scrap metal a week earlier. Since the shipment did not arrive on time, the supply manager at Trent Automobiles was forced to place another order for the same quantity of scrap metal from a local manufacturer. As a result, its car manufacturing processes was delayed and expenses increased. In this scenario, Trent Automobiles is demonstrating a lack of _____.a. efficiencyb. disintermediationc. automationd. synergy
efficiency
In the book publishing industry, identify an example of a sociocultural component in the general organizational environments that can indirectly influence all the organizations.a. A trend toward reduced leisure timeb. An advocacy group supporting free books for childrenc. The number of book distributors in a particular locationd. An increase in the number of competitors
a trend towards reduced leisure time
Managers influence customer satisfaction through _____.a. employee satisfactionb. competitive advantagec. controllingd. human skills
employee satisfaction
In the context of management functions, organizing is about _____.a. monitoring progress toward goal achievementb. determining organizational goalsc. determining how things get doned. motivating workers to work hard
determining how things get done
Which of the following statements is true of a systems view of organizations?a. The systems approach encourages managers to view one part of an organization as separate from the other parts.b. It forces managers to view their organizations as part of and subject to the competitive, economic, social, technological, and legal/regulatory forces in their environments.c. It encourages managers to focus on managing the daily production of goods and services rather than on better communication and cooperation within their organization.d. The systems approach makes managers acutely aware that good internal management of an organization is more than enough to ensure survival.
It forces managers to view their organizations as part of and subject to the competitive, economic, social, technological, and legal/regulatory forces in their environments.
In the context of management functions, which of the following is true of planning?a. It involves hiring and leading workers.b. It is one of the best ways to improve performance.c. It is the last function of management.d. It involves monitoring progress toward goal achievement.
It is one of the best ways to improve performance.
A software company had to lay off many of its employees across the world in order to cut overhead costs. After the layoffs, the available resources among all the departments were globally shared. This led to the company improving its overall productivity. This approach is an example of _____.a. dominanceb. compromisec. anarchyd. synergy
synergy
Which of the following types of managers are typically responsible for developing employees' commitment to and ownership of the company's performance?a. Middle managersb. Top managersc. First-line managersd. Office managers
top managers
Jada is in charge of her Rotary Club's annual fundraising auction. She determines the site of the event and decides who will collect donations from local businesses. She also decides who will sell tickets to customers and who will conduct the auction. Jada is engaged in the management function of _____.a. controllingb. organizingc. planningd. leading
organizing
In the context of management functions, which of the following best defines controlling?a. Monitoring progress toward goal achievement and taking corrective action when progress isn't being madeb. Determining how things get done c. Deciding where decisions will be made d. Inspiring and motivating workers to work hard to achieve organizational goals
Monitoring progress toward goal achievement and taking corrective action when progress isn't being made
Zachary, the chief human resources officer at Mandown Constructions, who received an award for his excellence in human resources management, was felicitated by the board of directors of the company. He is appreciated for being able to effectively understand the human resources needs of the organization as a whole and for framing the company's human resources policies accordingly. He has also been a driving force for the company's corporate social responsibility programs. In this scenario, Zachary is most likely to possess high _____.a. technical skillsb. human skillsc. planning skillsd. conceptual skills
conceptual skills
Which of the following involves accomplishing tasks that help fulfill organizational objectives?a. Retrenchmentb. Effectivenessc. Equityd. Synergy
effectiveness
According to Stanford University business professor Jeffrey Pfeffer, which of the following ideas is used by managers in top-performing companies?a. Reduced trainingb. Increased status distinctionsc. Centralization of authorityd. Selective hiring
selective hiring