What are four assumptions that can hinder success of volunteers?
1) assuming everyone knows organizational goals
2) Assuming everyone knows their role
3) Assuming everyone knows where to get the needed information
4) Assuming everyone gets feedback
What are four arts that contribute to the success of an organization?
1) Active listening
2) Public Dialogue
3) Mentoring
4) Evaluation and Reflection
What are three needs that motivate people to volunteer?
1) Affiliation
2) Achievement
3) Power
What are key components of a volunteer job description?
Title, purpose, location, responsibilities, qualifications needed, tome commitment, benefits, supervisor
What are three goals of a volunteer organization?
1) Motivate volunteers before the project
2) Engage volunteers during the project
3) Reflect after the project
What are rules for volunteer recognition?
1) Must do it
2) Must happen regularly
3) Must be variety in types of recognition
4) must be honest
5) Must be appropriate
6) Must be done in a timely manner
7) reward actions you want more of
What are ways to recognize volunteers in the everyday category?
Thank you notes, signs, by them lunch
What are ways to recognize volunteers in the intermediate category?
Promote them, photo collage, create MWR events, give them more responsibilities
What are ways to recognize volunteers in the large scale category?
Banquets, trophy, banner, BIG MWR event
What are the five levels in "ethical hierarchy of behavior for organizations.
1) Financial Competence
2) Accountability
3) Reciprocity (all about needs of the people)
4) Respect Everyone involved
5) Integrity (internalize the companies moral code)
Define integrity as used in the ethical hierarchy of behavior for organizations.
It is an organization that has finally reached a place were they have internalized the moral code and values to serve their purpose as an organization.
Name some examples of nonprofit agencies that have faced ethical scandals.
1) Ohio American Society (embezzled 7 mill)
2) Hale House (director stole 700k)
3) Redcross (spent 67% of wildfire relief funds on 5 people
4) so many more
What are some external controls that force nonprofits to act ethically?
1) IRS
2) Laws (like those that protect whistleblowers)
3) Ethical codes
Identify actions agencies can take to achieve respect for its employees and volunteers?
Encourage members to engage in dialogue, respect all backgrounds, give proper training, clear job descriptions, give insurance
Define the term transparent?
How open and visible organizations are in dealing with various stake holders
What finance report are non profits (including CAP) required to submit?
IRS Form 990
What are some benefits of having transparent communication with in an organization?
1) Greater connection with staff to the financial big picture.
2) Reduced complacency
3) More creative solutions
4) Efficient execution
What are steps to a more transparent organization?
1) Alignment of senior leadership.
2) Close perception gap between senior leadership and middle line managers.
3) Help people understand true financial impact of decisions.
4) Put mechanisms in place for communication vital issues to frontline employees.
Define the term management as used in chapter 13 article 5.
Organization and direction of resources to achieve a desired result.
Name the organizations and managers used in chapter 13 article 5 to contrast differences between public and private management.
Private: CEO American Motors, Roy Chapin
Public: Director of EPA, Doug Costle
List the functions of general management?
1) Establishing Objectives and Priorities
2) Devising operation plans to achieve objectives.
3) Organizing and staffing
4) Directing personnel
5) Controlling performance
6) Dealing with external units with in an organization
7) Dealing with external units
What are the key differences between managing public and private organizations?
1) Timeline
2) Duration
3) Measurement of performance
4) Personnel constraints
5) Equity vs efficiency
6) Public vs Private process
7) Role of press and media
8) Persuasion vs direction
9) Legislative/Judicial Impact
10) Bottom line