Leadership Ch. 11 - Skills for Development

Setting Goals Characteristics

For goals to be achievable they should have the following characteristics:
� Specific
� Observable
� Attainable
� Challenging
� Based on top-to-bottom commitment(what's this mean?)
� Designed to provide feedback to personnel about progress toward them

Providing Constructive Feedback

The development of good feedback skills is related to developing good
� Communication
� Listening
� Assertiveness skills
To give good feedback provider must:
- Be clear on purpose of feedback
- Choose appropriate context and medium
- Send proper nonverbal

To give good feedback provider must:

� Be clear on purpose of feedback
� Choose appropriate context and medium
� Send proper nonverbal signals
� Try to detect emotional signals from recipient
� Be assertive in providing it

Improving Feedback Skills

To improve feedback skills:
- Giving feedback that is helpful
- Being direct
- Being specific
- Being descriptive
- Being timely
- Being flexible
- Giving both positive and negative feedback
- Avoiding blame and embarrassment

The Rocket Model

Used for Building high performance teams
It is PRESCRIPTIVE and a DIAGNOSTIC
PRESCRIPTIVE model of team building:
- Tells leaders WHAT STEPS TO TAKE and WHEN TO TAKE THEM when building new teams
DIAGNOSTIC model of team building:
- Helps in understanding

The Rocket Model Components

- Results
- Power & Morale
- Norms & Buy-in
- Mission & Talent

Delegating

Gives RESPONSIBILITY FOR DECISIONS to those INDIVIDUALS most likely to be AFFECTED BY IT or to implement the decision
- Concerned with AUTONOMY(independence/self-government), RESPONSIBILITY, and FOLLOWER DEVELOPMENT
- Research shows that BUSINESSES are HI

Delegation
Why is it Important
Why Leaders avoid delegation

Delegation is important because:
- Frees time for other activities
- Develops followers
- Strengthens the organization
Why leaders avoid delegation:
- Takes to much time
- It's risky
- Fear job won't be done right
- Task is desirable
- People are already

Effective Delegation

The six principles of effective delegation:
- Decide "what to delegate"
- Decide "who to delegate"
- Make Assignments Clear and Specific
- Assign Objectives, not procedures
- Allow for Autonomy while monitoring performance
- Give Credit, but don't blame

Coaching
According to who

Peterson and Hicks:
- "Process of Equipping people with the Tools, Knowledge, and Opportunities they need To Develop Themselves and become more successful.

Good Coaches

- Orchestrate(Organize) rather than dictate(give an order) development
- Help followers Clarify Career Goals
- Identify and Prioritize Development Needs
- Create and Stick to Development Plans
- Create Environments that Support Learning and Coaching

5 Steps in the Coaching Process

1. FORGING A PARTNERSHIP
2. IINSPIRING COMMITMENT: conducting a GAPS Analysis
3. GROWING SKILLS: creating development and coaching plans
4. PROMOTING PERSISTENCE: Helping followers stick to their plans
5. TRANSFERRING SKILLS: creating a learning Environme