Leadership
the ability or authority to guide and direct others toward a goal (our text)
The process of influencing a group toward the achievement of goals
Ethical Leadership
Creates ethical culture
Compliance-based approach
emphasizes obedience to rules and regulations and sets processes in place to ensure obedience. Deters illegal conduct and stresses a culture of avoidance
Integrity based approach
views ethics as an opportunity to implement core values. Leaders take responsibility for the firm's ethical culture and hold employees accountable for practicing ethical behaviors and core practices.
Unethical Leaders
usually ego-centric and often do whatever it takes to achieve the organization's objectives and their own. looks at laws as guidelines to be fitted to the goals of the firm. They perceive ethics codes, compliance regulations, and industry standards as opt
Apathetic Leaders
not necessarily unethical, but they care little for ethics within the company. Does not listen to employees and does not communicate well. display no passion for the firm or the mission of the organization.
Ethical leaders
include ethics at every operational level and stage of the decision making process. They must model the ethical values they promote. Ethical leadership is a requirement for building a culture where ethical decisions occur daily
Ethical conflicts
occur when there are two or more positions on an ethical decision. They help pinpoint ethical issues. These will not be brought to management's attention without effective mechanisms for transparent communication. Employees should be trained to handle the
Assertiveness
acting in one's own best interests
Cooperativeness
means working toward the best interests of the other person
Competing
Highly assertive, not very cooperative, believe in winning at any cost, and measure success by how much the other side loses. Less likely to consider the concerns of employees and other stakeholders. More power oriented and even narcissitic
Avoiding
Not effective because they avoid conflict at any cost even if it leads to misconduct, are uncooperative, and are non-assertive
Accommodating
Highly cooperative, non-assertive, and give in to the other side even if it means sacrificing their own interests and values
Compromising
In between the assertiveness and cooperativeness dimensions, believe best approach to resolving conflicts is for each side to give something up in order to gain something of value. Likely experience less commitment since each gave something up
Collaborating
Most advantageous, leaders are cooperative and assertive, and leaders collaborate with others to find a creative way to obtain a beneficial solution. Strongly adhere to organizational values and principles and meet the needs of stock holders
Interpersonal communication
the most well-known form of communication and occurs when two or more people interact with one another. Provides an intimate opportunity for the ethical leader to receive or dispense information. Provides an opportunity to coach employees when potential e
Small group communication
Can increase collaboration and generate a variety of difficult perspectives and opinions on a particular issue. Engaging in repetitive or routine decision making can cause small groups to overlook certain ethical issues.
Groupthink
occurs when one or more group members feel pressured to conform to the group's decision even if they personally disagree
Group polarization
refers to the fact that a group is more likely to move toward a more extreme position than the group members might have done individually
Nonverbal communication
is communication expressed through actions, body language, expressions, or other forms of communication not written or oral. Makes up 1/2 of the communication process. More reliable than what is stated verbally
Paralanguage
the way we talk, such as volume, inflection, tone, and rhythm. Provides important indicators of the person's emotional status.
Listening
involves paying attention to both verbal and nonverbal behavior. Without________ from both parties, communication becomes ineffective
Leaders that do this establish credibility and trustworthiness with employees. Just as important as speaking.
Leader follower congruence
occurs when leaders and followers share the same vision, ethical expectations, and objectives for the company. Shared values and work toward goals for the organization
Leader Exchange Theory
leaders form unique relationships with followers through social interactions
Organizational Politics
perceived as trying to achieve one's own ends even if it means harming others in the organization. Gossip, Manipulation, playing favorites, and taking credit for another's work are all examples commonly associated with workplace politics
Feedback
can occur through informal methods like a simple conversation or through more formal systems such as employee performance evaluations.
Negative Feedback
difficult to convey, important to inform employees of weaknesses and provide constructive ways for improving them.
emotional intelligence
The most effective ethical leaders possess the ability to manage themselves and their relationships with others effectively. Skilled in self-awareness, self-control, and relationship building
Coercive leader
demands instantaneous obedience and focuses on achievement, initiative, and self control. Very effective during times of crisis or during a turnaround, but otherwise creates a negative climate for organizational performance
Authoritative leader
one of the most effective styles where leaders inspire employees to follow a vision, facilitate change, and create a strong positive performance environment
Affiliative leader
values people, their emotions, and their needs and relies on friendship and trust to promote flexibility, innovation, and risk taking
Democratic leader
relies on participation and teamwork to reach collaborative decisions. Focuses on communication and creates a positive climate for achieving results
Pacesetting leader
can create a negative climate because of high standards that he or she sets. This style works best for attaining quick results from highly motivated individuals who value achievement and take the initiative
Coaching leader
builds a positive climate by developing skills to foster long term success, delegating responsibility, and skillfully issuing challenging assignments
Resonant Leaders
demonstrate mindfulness of themselves and their own emotions, a belief that goals can be met, and a caring attitude toward others within the organization
Transactional leaders
attempt to create employee satisfaction through negotiating, or "bartering," for desired behaviors or levels of performance. They focus on ensuring required conduct and procedures are implemented. Is best suited for rapidly changing situations, including
Transformational leaders
strive to raise employees' level of commitment and foster trust and motivation. Communicate a sense of mission, stimulate new ways of thinking, and enhance as well as generate new learning experiences
Authentic leaders
are passionate about the company, live out corporate values daily in their behavior in the workplace, and form long-term relationships with employees and other stakeholders. They do not mimic other leaders, but they do learn from them
Corporate Psychopath
superficial charm, no conscience, grandiose self worth, little or no empathy, and enjoy flouting the rules
Employee Empowerment
an essential component of a values based organizational culture that encourages employees to express concerns, bring up ethical issues, and take a proactive approach toward resolving conflicts
Transparency
developing a culture where ethics is frequently discussed. Openness and leader accessibility are important in addressing and resolving ethical issues. Do in private as if it were always public
Reporting
Two way process in which the communicator communicates with superiors and subordinates
Formal Reporting
Happens in environments such as meetings and conferences
Informal reporting
occurs when leaders interact among employees, keeping them informed about company decisions, policies, and ethical expectations
Recognize Avoid Discover Answer Recover
RADAR