leadership & management-managing client care (ati ch. 1)

authoritative

democratic

laissez-faire

transformational leaders

transactional leaders

emotional intelligence

planning

organizing

staffing

directing

controlling

clinical judgment

mentors

socialization

quality improvement

structure indicators

process indicators

benchmarks

structure audit

process audit

outcome audit

intrapersonal conflict

interpersonal conflict

intergroup conflict

negotiation

smoothing

assertive communication

grievances