What is one of the higher-profile roles a fire officer can perform?
functioning as incident commander
supervising a crew in the station
conducting a fire inspection
conducting a fire investigation
functioning as incident commander
What does the accommodating person demonstrate, according to the Blake and Mouton Managerial Grid?
low concern for results, low concern for people
low concern for results, high concern for people
high concern for results, low concern for people
high conce
*low concern for results, high concern for people
Fire officers should consult their supervisors if they are going to make a decision that __________________.
goes beyond their scope of authority
will be felt differently by different people
is not explicitly spelled out in a directive from above
has no e
*goes beyond their scope of authority
In the Blake and Mouton Managerial Grid, _____________ sees a high level of concern for either people or results as too extreme and tries to moderate both in the workplace.
paradigm
the diplomat
status quo
ambassador
*status quo
Human resource management is built from two generalized schools of management thought. What is one of those schools?
naturalistic
program-driven
scientific
individual
*scientific
What did the Norris-LaGuardia Act of 1932 establish?
Employers cannot force employees to enter into contracts in order to keep their jobs.
Employers cannot force employees into sexual compromise in order to keep their jobs.
Employers can no longer discrim
*Employers cannot force employees to enter into contracts in order to keep their jobs.
What is the name of the program developed by the National Fallen Firefighters Foundation (NFFF) to prevent line-of-duty death and injuries?
All For One
Everyone Safe
Safety Is Job One
Everyone Goes Home
*Everyone Goes Home
The USFA has adopted a national goal of a __________ reduction in fatalities over a 10 year period.
50 percent
25 percent
15 percent
1 percent per year
*50 percent
How relevant is stress in contributing to fire fighter deaths?
It is one of the leading causes of such deaths.
It is not a factor at all, as uncomfortable as it can feel.
It is a minor factor, ranking about 23rd after other things such as diet and exercis
*It is one of the leading causes of such deaths.
What are the most common activities being performed when fire fighters are injured?
responding to calls and returning from them
training
extinguishing fires and suppression support
routine station tasks
*extinguishing fires and suppression support
What does the controlling person demonstrate, according to the Blake and Mouton Managerial Grid?
high concern for results, high concern for people
high concern for results, low concern for people
low concern for results, low concern for people
low concern
*high concern for results, low concern for people
How is positive discipline reinforced?
by rewarding the desired performance each and every time it occurs
by recognizing improved performance and rewarding excellent performance
by informing the entire company of the recipient's good work and its good con
*by recognizing improved performance and rewarding excellent performance
Unless there is a problem with an employee's performance, scheduled evaluations should be used primarily as an opportunity to __________________.
bond as peers
bond in a coaching manner
solicit input or suggestions
discuss future goals and objectives
*discuss future goals and objectives
What trend was started when The National Fire Protection Association (NFPA. helped standardize fire fighter training by publishing the inaugural edition of NFPA 1001, Standard for Fire Fighter Professional Qualifications, in 1974?
regional training instit
*consensus standards
What agency launched a Web-based system in 2005 to report near misses, with the goal of tracking incidents to avoid serious injury or death, to identify trends, and to share the information with other fire fighters in a confidential and nonpunitive way?
I
*IAFC
What kind of evaluation error is it when fire fighters are evaluated based on officers' personal ideals instead of the classified job standards?
frame of reference
subjective blurring
objectivity blurring
point of view
*frame of reference
________________ is an effective strategy a fire officer can use for positive discipline.
Reward
Empowerment
Mentoring
Favoritism
*Empowerment
What is the first step when developing a specific training program that is not already an existing program or lesson plan?
Obtain reference material.
Conduct an Internet search.
Assess the need.
Establish the objectives.
*Assess the need.
What is one typical characteristic of fire fighters that officers can use as a stimulant in positive discipline?
competitiveness
protectiveness
esprit de corps
standardization
*competitiveness
What type of evaluation error occurs when the fire officer rates the employee based upon race, religion, gender, age, or disability?
partiality
impartiality
favoritism
bias
*bias
When fire fighters receive substandard evaluations, the municipality sometimes requires ____________________ take place over 120 days.
a work improvement plan
reassignment to a different type of company
reassignment to a different company of the same type
*a work improvement plan
What is one of the areas of a structured probationary program monthly fire fighter assessment?
development of social skills
degree of apparent calming and confidence
progress in learning the district
retention of academy-taught theory
*progress in learning the district
What type of feedback is obtained from the students at the conclusion of the training, usually from a short survey form?
informal
formal
immediate
written
*immediate
Pre-incident plans must be coordinated with the ________________________.
applicable OSHA occupancy type plan
applicable BOCA occupancy type plan or approved substitute
pre-incident plans of law enforcement
facility's own emergency action plan
*facility's own emergency action plan
When is a public education presentation successful?
upon completion
when the community agrees with it
when there is an observable change in behavior
after the critique forms are submitted
*when there is an observable change in behavior
What is the term for proposed increases in spending to provide additional services?
above base requests
line item requests
supplemental budget requests
out of cycle requests
*supplemental budget requests
What does Peter Drucker say about questioning the value of any given organizational activity?
To allow it is the beginning of organizational unraveling.
It is of no consequence one way or the other.
It is good to do so, usually once a year.
While it is a
*It is good to do so, usually once a year.
A _______________ is described as "a document developed by gathering general and detailed data used by responding personnel to determine the resources and actions necessary to mitigate anticipated emergencies at a specific facility."
pre-incident plan
blu
*pre-incident plan
Other than simply presenting information about a particular building, what is another purpose of pre-incident plans?
to allow for office-based code inspections
to identify in advance suitable strategies, tactics, and actions
to put a face on the fire depa
*to identify in advance suitable strategies, tactics, and actions
According to the textbook, which of the following is the best known motivational authority?
goal setting
equity
reinforcement
motivation-hygiene
*reinforcement
The goal of public safety education programs is to _______________________.
interface with the public in the fire protection area
improve the image of the department among the constituency
transfer some of the risk away from the department to the public
p
*prevent injury, death, or loss due to fire or other types of incidents
What is the last step in conducting an incident review?
Determine the cost of the response.
Review the recording of communications.
Draw an incident scene.
Write a summary.
*Write a summary.
What is the term used for two to five single resources assembled to accomplish a specific task?
brigade
platoon
squad
task force
*task force
What component of ICS outlines the strategic objectives and states how emergency operations will be conducted?
TACSOP
SOG
IAP
SOP
*IAP
What is one of the first considerations when planning a news release?
identifying the target audience
the cost to have the release published
making it dovetail with the state public service requirements
which sponsor to feature during the message
*identifying the target audience
In those cases where fire cause is determined, what cause accounts for the largest number of fires?
electrical wiring or equipment
incendiary/suspicious
smoking
cooking
*cooking
What is used as part of the bidding process to state the requirements to be met for the purchase to be effective for the fire department?
vendor provisions
stated provisions
specifications
disclaimer
*specifications
The NIMS has five components: preparedness, communications and information management, command and management, ongoing management and maintenance, and _____________.
resource management
functional response
recovery
reimbursement
*resource management
What is the primary responsibility of fire officers?
initial and on-going size-up and reporting the situation over the radio
determining overall strategy and assigning tactical objectives
supervising the company while assigned tasks are being performed
pa
*supervising the company while assigned tasks are being performed
The incident commander is responsible for the completion of three strategic priorities. What is one of them?
preplan assimilation
incident stabilization
restoration of property
determination of cause
*incident stabilization
If an incident commander has established divisions and groups at an incident site and is still having span of control difficulties, what other level of supervision can he or she establish?
branches
units
sections
deputies
*branches
It is not sufficient to identify and focus on a possible cause that fits the circumstances in fire cause determination. What else must be done?
The benefactor of the fire must be identified.
The insurance company must be identified.
An accelerant must be
*All other possibilities must be ruled out.
What is CRM?
a self-help program
a behavioral modification training system
a management tool for comparing output to input
a series of techniques designed to self-automate a previously supervised activity
*a behavioral modification training system
What is one of the common human behavior factors that leads to a loss of situational awareness?
disregarding information
choosing the wrong option
infrequent decisions
arrogance
*disregarding information
CRM advocates speak directly, yet in a manner that does not _____________________.
preempt the receiver's opportunity to make the connection
challenge the authority of a superior
forget to include social warm-up or "cushioning"
introduce facts not in evid
*challenge the authority of a superior
When determining the fuel that was first ignited as part of finding the cause of a fire, both the type of fuel and _______________ must be identified.
SKU
form
weight
specific gravity
*form
If fire officers have the authority to solve a given problem that has come up, what should they do about involving their supervisors first?
Advice supervisor after solving the problem
Advice supervisor and wait for further action
Nothing, they should go a
Nothing, they should go ahead and make a decision
A philosophical shift in labor-management relationships is moving away from confrontational strategies to _________________________.
Cooperative relationships
The objective of presentation is to introduce the students to the subject matter, explain the importance of the topic, and ________________________.
Create interest in the presentation
Which of the following is NOT a phase of an accident investigation?
Employee administrative action