Are there any requirements for certifications as an instructor for FOI?
Yes, Instructor I
What can an officer do to improve his effectiveness in handling and unpopular order?
Determine history behind the order
In 1871, two major American fires occurred which would change the way the country viewed and responded to fire. What was one of the fires?
Great Chicago Fire
What type of information is included in the first part of a beginning of shift report?
Staffing
With the invention of technical firefighting equipment, what is the most important resource on a fire scene?
Firefighters
Which industry played a major role in the development of the first model building codes?
Insurance
Complex system of inherent attributes that determines a person's moral and ethical actions and reactions.
Integrity
What level of fire officer is generally associated as being the senior non-chief officer in a department?
II
According to Annex A of NFPA 1021, public safety personnel must make choices based on the?
Maximum benefit to the citizens and the communtiy
What is one of the four basic tasks of a good fire officer, as reported by the administrative fire officer study?
Notifications
One of Taylor's four principles was to replace rule of thumb work methods with?
Methods based on scientific study
What roles did the participants in the administrative fire officer survey favor between themselves, their fire officers, and the running of the stations?
Chiefs will be available for consultation, but the fire officers will run their stations
What type of organizational document is developed by various government or government-authorized organizations to implement a law that has been passed by a government body?
Regulation
What branch of management includes the setting of compensation and benefits?
HR
The equal employment opportunity act of 1972 includes almost all public and private employers with a minimum number of employees. What is the minimum?
15
What term does the International Association of Fire Chiefs use for a Fire Officer I?
Supervising fire officer
What is the term for the set of guidelines that a department establishes for fire fighters?
Discipline
What kind of behavior can be described as consistent with the department's core values, mission statement, and value statements?
Ethical behavior
What is one of the three recommended activities for fire officers to work effectively with their supervisors?
Keep them informed
Which of the four functions of management deals with developing a scheme, program, or method that is worked out beforehand to accomplish an objective?
Planning
Theory X managers belief?
People do not like to work
What were building codes originally developed to prevent?
Building collapse
What is something a department might do as part of compliance with a consent decree?
Engage in community outreach
What type of organizational document establishes or prescribes specific operational methods to be followed routinely for the performance of designated actions?
SOP
What condition could ensue if not for the principle of unity of command?
Multiple or conflicting orders from different officers
What type of organizational document is developed to provide definite guidelines for present and future actions?
Policy
Although there are four common forms of staffing fire department organizations, most discussions divide fire fighters into what two categories?
Career and volunteer
Which of the following is not a method of looking at the organization of a fire department?
Hazards
fire fighters have four major changes in their relationship to the formal fire department organization in their careers. What is one of those changes?
First promotion to chief officer
Which of the four functions of management is used when a fire officer considers the impact on the budget before making purchases?
Controlling
What is one of the higher-profile roles a fire officer can perform?
IC
Management is the science of using ______ to achieve _____ .
Available resources and desired results
What level of chief fire officer is responsible for managing the activities of several fire companies within a defined area?
Battalion chief
What agency enforces the federal laws establishing the civil rights of Americas?
Equal employment opportunity commission
What type of study was used to greatly improve performance in the Fire Fighter combat challenge?
Time and motion
What is the primary purpose of having an accurate beginning of shift report?
Ensure adequate staffing
Fire officers should consult their supervisors if they are going to make a decision that?
Is beyond their scope of authority
At the fire officer I level, the emphasis is on accomplishing the department's goals and objectives by working through _______ to achieve the desired results.
Subordinates
According to the NFPA, what percentage of firefighters are volunteers?
72 percent
What is one of the recommendations for helping fire officers develop technical competencies within their companies?
Use problem-solving scenarios
What is the lowest level of fire officer that could be in a chief officer position?
III
Specific assignment of task to an individual makes that person responsible for the task and prevents duplication of the job.
Division of labor
Theory Y manger believes that people need to be?
Encourage and not controlled
When is the beginning of shift report due?
Within 15 minutes of start of shift
How does diversity affect fire departments?
Service should be tailored to meet the culturally diverse needs of the community
According to the International Association of Fire Chiefs, a person who worked as a managing fire officer for 3 - 5 years, is certified at the NFPA Fire Officer III level, and has accomplished a formal education equivalent to a bachelor's degree is known
Administrative fire officer
What level of fire officer is generally associated with supervising a single fire company or apparatus?
FOI
Historically, what did it mean if a house had a fire mark on it?
It was covered by insurance
Taylor's unflattering characterization of workers viewed them as cheap, stupid, and ?
Interchangeable
HR management is built from two generalized schools of thought, name one.
Scientific
According to NFPA 1021, how many levels of fire officer are there?
Four
Looking beyond the physical attributes of individuals and matching the individual's strengths with the organization's needs in order for the organization, the individual, and the officer to be successful is a must for the fire officer to maintain ?
Cultural diversity
According to James Page, there are three distinct roles a company officer performs as part of his duties.
Supervisor
Commander
Trainer
The formal fire department organization considers a fire officer to be the representative of whom?
Chief
Which of the four functions of management does the fire officer use to take the available people, equipment, structure, and time and develop them into an orderly, functional, structural unit?
Organizing
What are the primary causes of death to fire fighters operating in a burning structure?
Flashover and collapse
Which of the four functions of management means guiding or directing in a course of action to include motivating, guiding, training, and directing employees?
Leading
What is one method of fostering the concept of appropriate workplace behavior?
Fire fighters develop their own set of rules
What is the result when an officer tells fire fighters that he does not agree with an unpopular order, but the order has to be enforced anyway?
Officer's authority and supervisory ability is undermined
Who must take corrective action if an investigation confirms that a harassment complaint has merit?
Chief
What is described as negotiated legal agreement between labor and local jurisdiction?
Labor contract
In addition to meeting regulatory requirements, how can accident records be used?
Identifying trends
The Blake and Mouton Managerial Grid style that represents the lowest level of concern for both results and people is called
Indifferent
What situation justifies exposing fire fighters to a high level of risk?
Chance of saving a life
What is one of the most important reasons for establishing and maintaining an effective incident command structure at every incident?
Situational awareness
Developed by May, shifted the focus to pay more attention to the workers and to working conditions that would make them more productive
Humanistic management school
In the Blake and Mouton Managerial Grid, __________ sees a high level of concern for either people or results as too extreme and tries to moderate both in the workplace
Status quo
What does the NBFSPQ do?
Accredits fire service certifications systems
Who is generally the first point of contact between the workers and the fire department organization?
Fire officer
What is the pay system where fire fighters are paid a base amount and then receive additional compensation for a good performance?
Merit-based
Training is defined as the process of achieving proficiency through instruction and __________________
Hands-on practice
Most state fire service professional certs are based on?
NFPA standards
What is an MOU most similar to?
A labor contract
What federal directive mandates incident management training?
HSPD-5
What has been used in place of strikes to influence public opinion?
Picketing
What task force developed a standardized physical ability test that is validated as an assessment of a fire fighter candidate's physical ability to perform the critical tasks?
Fire service joint labor management wellness-fitness task force
What is one complaint by unions about open shops?
Nonunion members benefit from the efforts of the union
What is the first step in the four step method of instruction?
Preparation
Who determines to award accreditation to an agency?
Group of impartial experts
How did Taylor determine the optimal way to perform a job?
Time and motion studies
Excellent method of improving coordination between companies
Have multiple companies that respond together do pre-incident plans together
Fire fighters should be regularly examined, with an emphasis on identifying risks factors for
Heart attack
Process of imparting knowledge or skill through systematic instruction
Education
What does the controlling person demonstrate, according to the Blake and Mouton Managerial Grid?
High concern for results, low concern for people
Who determines the need for focused training?
Officer or the department
What important vote did the IAFF pass in 1968?
To eliminate their 50 year old no strike clause in their constitution
How many days is allowed for a superior to respond to a grievance?
10
According to NFPA 1521, what is the minimum level of fire officer required to be a safety officer?
FOI
What is the term used for the process of setting performance standards and evaluating performance against those standards?
Performance management
How many fully equipped personnel must there be at a minimum in a RIC?
2
Range and scope of a fire officer's supervisory activities are defined by three primary components
CBA
Department rules
Municipality's personnel regulations
Which of the following behavior models established by Blake and Mouton is the preferred behavior for fire officer to have?
Sound
What is the term for attracting, selecting, and maintaining an adequate supply of labor?
Staffing
In the context of human resources, what does the F stand for in FLSA?
Fair
What type of management techniques are appropriate in an involuntary work performance meeting with subordinates?
Theory X
NFPA requires ____________ to track identity, assignment, and location of all fire fighter operating at an incident.
Personnel accountability system
What is a rule that could prevent 10 - 15 deaths per year if followed?
Seatbelts
Which level of the Human Factors Analysis and Classification System is the most difficult to analyze?
HFACS 4
In the early days, how many hours did NY fire fighters work in a week?
151
the sound attitude believes in what's right rather than
Who's right
What is one specific situation in which officers must behave as Theory X managers?
Operating at fires
NFPA standard that covers the infection control program
1581
What program was developed in 1999 to fire chiefs and union presidents in fostering cooperative and collaborative labor management relationships?
IAFC/IAFF Labor Management Initiative
Pay system where fire fighters are paid a base amount and then receive additional compensation for any skills that can be demonstrated?
Skill based
What is the minimum number of fire fighters required for an interior operation?
2
According to Taylor, ________________ calls for optimizing the ways tasks are performed and simplifying the jobs so workers could be trained to perform a specialized sequence of motions in the one best way
Scientific management
Fifth level of Maslow's Hierarchy of Needs
Self-actualization
NFPA for health-related fitness programs for fire department members?
1583
What is the preferred method for reducing labor supply?
Attrition
What is one of the best tools to improve time efficiency?
Delegation
Employee relations include all activities designed to?
Maintain a rapport with employees
What does the accommodating person demonstrate, according to Blake and Mouton Managerial Grid?
Low concern for results and a high concern for people
Which step of the grievance initiates the formal part of the procedure?
2
How are air time ratings for SCBA determined?
Based on air consumption at rest
Who is the union member appointed to be the first line of labor representation at the workplace?
Shop steward
What does the C stand for in ABCD of public education course design?
Conditions
On a live fire evolution, each handline is required to flow a minimum of many GPM?
95
What is the minimum level to become a managing fire officer?
FOII
Four responses to an investigation
Recommend suggested action
Suggest alternative solution
Refer the issue to another agency
Take no action
What is one of the categories of psychomotor skills?
Initial
Complaint about a coworker
Internal conflict
What does the D stand for in ABCD of public ed course design?
Degree
What is the first step when developing a specific training program that is not already an existing program or lesson?
Assess the need
What is one of the four categories that problems the fire officer encounters is divided into?
In-house issues
How long is an informal written reprimand active?
1 year
Objective of a presentation is?
Introduce subject matter
Explain importance of the topic
Create interest in topic
Should leadership style change from the time of size-up to the time of execution of the chosen plan?
Yes, democratic is appropriate for size-up. Autocratic is apt for operation
Third step of the four-step method of instruction
Application
What is the highest level of competence a fire fighter can display, according to the Conscious Competence Learning Matrix by Dr. Thomas Gordon in 1970s?
4
What two challenges does the fire officer of the twenty-first century face?
Fire stations as a work location and leading volunteers
What is one of the two situations in which autocratic leadership is indicated?
When the fire company is involved in high risk emergency scene activity
What is the first step in Michael Taigman's conflict resolution model?
Drain the emotional bubble
Presentations should be limited to __________ to prevent adult learners from losing their attention.
15 - 20 min
What is the rule of thumb for complaints directly related to the actions taken by the officers who receives the complaint?
Do not explain or excuse
When fire officers provide training they act as an instructor and what other role?
Coach
Method of directing, instructing, and training a person or group with the aim to achieve some goal or develop specific skills.
Coaching
What does the A stand for in ABCD of public education course design?
Audience
The specific behavior to perform, the conditions in which it must be performed, and the performance measure are all part of what?
An objective statement
Developmental relationship in which a more experience person helps a less experience person by providing a deliberate learning environment through instructing, coaching, providing experiences, modeling, and advising.
Mentoring
What city began the first organized instruction of fire officers in 1869?
NY
When, relative to the annual evaluation, should fire fighters who are not meeting expectations know there is a problem?
10 weeks before it is due
What is not a step recommended by the NFPA when dealing with the media?
Tell them everything
A complaint is often a manifest of?
A conflict
What is the first obligation in a may-day situation?
Radio discipline so command can determine location and situation
What entity provides accreditation to certificate issuing entities and also accredits fire-related degree programs at the college and university level?
International Fire Service Accreditation Congress
Minimum level of training to become a supervisory fire officer?
FOI
What trend was started in 1974, when the NFPA standardized fire fighter training by publishing NFPA 1001?
Consensus standards
What does the B stand for in the ABCD of public ed course design?
Behavior
What is one situation where strong autocratic leadership is essential?
Evacuation order
NFPA for PIO
1035