Marketing Essentials - Ch 10

Self-esteem

how you perceive your worth or value as a person.

Initiative

taking actions and doing what needs to be done without being asked.

Time Management

budgeting your time to accomplish tasks on a certain schedule.

Assertiveness

standing up for what you believe.

Flexibility

allows you to adapt to changing circumstances.

Ethics

the basic values and moral principles that guide the behavior of individuals and groups.

Equity

everyone has equal rights and opportunities.

Negotiation

the process of working with the parties in conflict to find a resolution.

Empathy

an understanding of a person's situation or frame of mind.

Teamwork

work done by a group of people to achieve a common goal.

Cross-training

preparing to do many different activities.

Consensus

a decision to which each team member agrees. All members must be allowed to state their opinions.

Agreement

specific commitment that each member makes to the group. They allow a group to become more cohesive and strong.

Conflict Resolution

helps member of a group work together.