Marketing Test 9/29/11 Obj 2.02

Product/Service Management

Designing/Producing/maintaining/Improving products to meet customer wants/needs.

Pricing

Determining a value to charge for a product/service.

Marketing information Management

Gathering Information, analyzing information and utilizing that information to make marketing decisions.

Selling

Determining and responding to customer needs/wants through Personal Communication

Promotion

Communication that is used to persuade the customers to make the purchase.

Marketing Mix

A combination of decisions a business makes in order to best reach its Target Market. Known as the Four P's.

Target Market

The group of customers a business hopes to attract to their product/service.

Distribution

warehousing/shipping. Getting the product to the customers.

Goal

an objective you plan to fulfill.

Strategy

a plan of action to accomplish a goal.

Tactics

specific actions used to carry out strategies.

Brand Image

The way companies want customers to Perceive their business. Example- "Low Cost Provider" or "High-end Grocery Store

specific goals

detailed goals that can be easily measured.

Organic

always growing and changing

customer satisfaction

always a top goal for many companies.

Market Share

The percentage of a specific market a company holds. Ex- Food Lion may have 25% where Wal-mart may have 75% of the total grocery market.