Marketing Final Exam - Part 1

Brand Awareness

setting the stage of branding when customers know that your product is in the marketplace.

Strength

Being a leader in the market.

Strength

Having strong customer service

Strength

Your products are environmentally friendly

Weakness

You have a high turnover rate with employees, meaning they change jobs often.

Weakness

You are newcomer in town.

Weakness

You do not offer training for your employees.

Weakness

Your company does not have a website.

Threat

Your competition offers free shipping on all orders.

Threat

A competitor is moving within 10 miles of your business.

Opportunity

A medical office is being built within 5 miles of your restaurant.

Opportunity

A new highway will be built alongside your store within three years.

Threat

New government legislation will affect your business negatively.

Strength

Every time the doors are open, parents are at the school willing to help.

Weakness

Parents of your school are very unhappy with the way this year has gone.

Opportunity

New government legislation will affect your business positively.

Competitive Advantage

Focusing on and letting customers know about your company's key points of difference.

Goals and Objectives

Performing a SWOT analysis helps a company determine this.

Needs and Wants

Fulfilling and determining this should always be a company's two main goals.

Product

Includes the physical unit, package, warranty, service, brand, image, value - can be tangible goods or intangible ideas or services.

Place

Everything from the physical location to the product availability, where and when customers want them.

Promotion

Informing, persuading and reminding customers or potential customers about your business. This includes personal selling, advertising, sales promotion and public relations.

Market

People with needs or wants and the ability and willingness to buy.

Market Segment

A subgroup of people sharing one or more characteristics that cause them to have similar product/service needs or wants.

Market Segmentation

The process of dividing a market into meaningful, relatively similar, and identifiable segments or groups.

Marketing Plan

A formal written document communicating the goals, objectives, and strategies of a company.

Marketing

The process of planning and executing the conception , pricing, promotion, and distribution of ideas, goods, and services.

Marketing Mix

Also known as the 4 P's.

Advertising

Any paid form of non personal communication through different media.

Advertising

The billboard along the highway heading towards the beach.

Direct Marketing

The postcard that the yearbook staff mailed to students.

Direct Marketing

Any type of advertising directed to a targeted group of prospects/customers.

Sales Promotion

Marketing activities used to stimulate sales - to give people that reason to act now, buy now.

Sales Promotion

The buy 2 get one free sale this weekend only at the Nike store.

Public Relations

Many activities that are used to enable an organization to influence a target audience - almost always used to turn around a negative image or "show off" a positive image.

Public Relations

The Horry County State Bank sponsored the March of Dimes walk-a-thon last weekend.

Personal Selling

I couldn't make a decision about the computer I need for work without the help of the sales agents.

Direct Marketing

I received a phone call last night telling me about the benefits of joining the DECA Club.