Which of the following is true of agile companies?
They synchronize their activities through the sharing of supply and demand market information.
Which of the following is true of companies that focus on supply chain management?
They have low inventory costs.
Which of the following statements is a characteristic of companies that focus on supply chain management?
They report low transportation and warehousing costs.
Which of the following statements is true of relationship integration?
It is the ability of two or more companies to develop social connections that serve to guide their interactions when working together.
Which of the following is true of measurement integration?
It reflects the idea that performance assessments should be transparent across the borders of different firms.
Which of the following is true of highly integrated supply chains?
They are good at satisfying customers.
The _____ seeks to align supply and demand throughout the supply chain by anticipating customer requirements at each level and creating demand-related plans of action prior to actual purchases being made.
demand management process
Which of the following statements is true of the customer service management process?
It presents a multi-company, unified response system to customers whenever complaints, concerns, questions, or comments are voiced.
Which of the following is true of the demand management process?
It seeks to minimize the costs of serving multiple types of customers
Which of the following statements is true of the order fulfillment process?
It involves generating, filling, delivering, and providing on-the-spot service for customer orders.
Sustainable supply chain management can lead to all of the following except:
decreased employee diversity.
_____ is a form of electronic distribution that involves the creation of objects via an additive manufacturing technology that layers raw materials into desired shapes at or near the location of consumption.
Three-dimensional printing
Which of the following is true of outsourcing logistics functions?
It enables companies to refocus investment on their core business.
Offshoring differs from nearshoring in that offshoring
results in lower labor costs and high fuel costs.
_____ refers to the elements of the composition and appearance of a product that make it desirable.
Form utility
Which of the following functions is performed by merchant wholesalers?
They provide time and place utility and contact efficiency to retailers.
Which of the following is a difference between agents and wholesalers?
Agents do not take title to goods and services they market but do facilitate exchanges of ownership between sellers and buyers, whereas wholesalers take title to the goods they sell.
Which of the following is a difference between customized and standardized products?
Customized products are sold through agents or brokers, whereas standardized products are sold through merchant wholesalers and retailers.
_____ allow the movement of products upstream, in the direction of the producer.
Reverse channels
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_____ are pathways for moving products and information toward customers such that they can be sent and/or received with electronic devices.
Digital channels
Which of the following statements is true of gray marketing channels?
They are secondary channels that are used to sell stolen or counterfeited products.
Unlike omnichannel marketing, multichannel marketing
creates redundancy and complexity in a firm's distribution system.