Briefly describe the factors that can lead to conflict.
The first factor is one's needs; when those things essential to personal well-being are being denied or taken away, conflict is likely to follow. Another factor is one's perceptions, such as when there is more than one way of looking at a situation. Power
Which of the following is NOT an example of a personal attitude toward a conflict?
Future goals
How can you adapt strategies for conflict resolution to your own personal life when a problem arises with friends or family?
When a problem arises I can try to use the steps in conflict resolution: define the problem, propose a solution, listen carefully to the other person, agree on shared values, and brainstorm together. We may need to compromise, use arbitration as a solutio
Conflicts arise when __________.
All of the above
A problem at work must be handled the same way as a personal conflict.
False
Which of the following is an indication that Bill is listening carefully during his conflict resolution process?
He is taking lots of notes.
Restate the sentence, "You are not telling me what is going on!" to avoid assigning blame and make it a more neutral.
I feel like we are not communicating as well as we could,
Briefly describe the factors and characteristics that influence conflict resolution.
prejudices, biases, prior experience, and the level of importance of a topic to the parties involved
What is the benefit of using neutral arguments to express oneself while in a conflict?
Neutral arguments avoid using "you" statements and, therefore, can assist in avoiding being perceived as offensive or indicating that you believe your opponent is unreasonable.
Unless each step in the conflict resolution process is followed precisely, a conflict cannot be resolved.
False
Conflict resolution includes all of the following EXCEPT:
Continued aggression between parties
A two-year-old child is on the same level as a ten year old child in terms of conflict resolution.
False
Which of the following is an influence on conflict resolution?
All of the above: Capability, the nature of the conflict and personal attitudes
Which of the following scenarios does NOT involve feelings leading to conflict?
Sally shares Betty's concerns.
Which factor is important while brainstorming?
taking a break when facing roadblocks
Which of the following statements is considered a neutral argument?
I feel we can improve our communication.
A conflict is a fight, struggle, or disagreement, between a minimum of three or more people.
False
A conflict can arise when a child is deprived of basic needs.
True
If a classmate bullies another person to cheat on an exam for them, this is an example of someone wielding power.
True
A strong emotional response is better than logical reasoning because the other party involved will see how passionate you really are about the topic.
False
You will never experience a conflict so long as you only associate with other people who hold your same beliefs and principles.
False
Which of the following is an important step in the process of conflict resolution?
defining the problem and proposing a solution
Conflict resolution is a violent method or process of finding a solution to a conflict.
False
Which of the following is NOT another way of stating that perceptions differ?
Most people share similar opinions on important life matters.
Which of the following statements is TRUE?
A compromise is a jointly reached solution where both parties agree to give up part of their plan to reach a solution.
Which of the following is NOT considered a conflict?
an unhappy employee quitting his job