Phlebotomy Chapter 1

AHCCCS

Arizona Healthcare Cost Containment System

certification

Evidence that an individual has mastered fundamental competencies in a particular technical area.

communication barriers

Biases or personalized filters that are major obstructions to verbal communication

continuum of care

A holistic, coordinated system for healthcare services

CPT

current procedural terminology codes

DRGs

Diagnosis-related groups

exsanguinate

to remove all blood

gatekeeper

Primary physician who serves as the patient's advocate and advises the patient on healthcare needs

HIPAA

Health Insurance Portability and Accountability Act

HMO

Health maintenance organization

ICD-10-CM

Internal Classification of Diseases, Tenth Revision, Clinical Modification

IDS

Integrated health care delivery system

kinesic slip

When the verbal and nonverbal messages do not match

kinesics

The study of nonverbal communication

MCO

Managed care organization

Medicaid

A federal state program that provides medical assistance for low-income earners

Medicare

Federally funded program that provides healthcare to people over the age of 65 and the disabled

PHI

Protected health information

phlebotomy

the process of blood-letting

polycythemia

A disorder involving overproduction of red blood cells

PPO

Preferred provider organization

PPS

Prospective payment system

primary care

Care by general physician who assumes ongoing responsibility for maintaining patients' health

proxemics

The study of an individual's concept and use of space

reference laboratories

Large, independent laboratories that receive and test specimens from many different facilities

secondary care

Care by a physician (specialist) who can perform out-of-the-ordinary procedures in outpatient facilities

tertiary care

Highly complex care and therapy services from practitioners in a hospital or overnight facility

third-party payer

third-party payer an insurance company or government program that pays for healthcare services on behalf of a patient

ACA

Affordable Care Act

ACO

Accountable Care Organizations

CLIA '88

Clinical Laboratory Improvement Amendments

CMS

Centers for Medicare and Medicaid Services

ICD-10 PCS

International Classification of Disease, 10th Revision, Procedural Coding System

IDNs

Integrated Delivery Networks

PCP

Primary Care Provider

CEU

Continuing Education Unit