Phlebotomy Essentials Chapter 1 Key terms

AHCCCS

Arizona Healthcare Cost Containment System.

APC

Ambulatory patient classification.

case manager

The person who coordinates medical services on behalf of the patient.

certification

Evidence that an individual has mastered fundamental competencies in a particular technical area.

CLIA '88

Clinical Laboratory Improvement Amendments of 1988.

CMS

Center for Medicare and Medicaid Services.

communication barriers

Biases or personalized filters that are major obstructions to verbal communication.

CPT

Current procedural terminology codes.

exsanguinate

To remove all blood.

HIPAA

Health Insurance Portability and Accountability Act.

HMOs

Health maintenance organizations.

ICD-9-CM

International Classification of Diseases, ninth revision, Clinical Modification.

IDS

Integrated healthcare delivery system.

kinesic slip

When the verbal and nonverbal messages do not match.

kinesics

The study of nonverbal communication.

MCOs

Managed care organizations.

Medicaid

A federal and state program that provides medical assistance for low-income Americans.

Medicare

Federally funded program that provides healthcare to people over the age of 65 and to the disabled.

MLS

Medical Laboratory Scientist.

PHI

Protected health information.

PHS

Public Health Service.

phlebotomy

Incision into the vein for the purpose of drawing blood.

polycythemia

A disorder involving overproduction of red blood cells.

PPOs

Preferred provider organizations.

primary care

Care by general physician who assumes ongoing responsibility for maintaining his or her patients' health.

proxemics

The study of an individual's concept and use of space.

reference laboratories

Large independent laboratories that receive and test specimens from many different facilities.

secondary care

Care by a physician (specialist) who can perform out-of-the-ordinary procedures in outpatient facilities.

tertiary care

Highly complex care and therapy services from practitioners in a hospital or overnight facility.

third-party-payer

An insurance company or government program that pays for healthcare services on behalf of a patient.