Accuracy
Correctness, exactness
audit
Review of records and documents
calibration
Adjustment of equipment to ensure proper function.
competency assessment
Method of documenting an employee's ability to perform assigned tasks correctly
continuous quility improvement (CQM)
anoter term professional assessment and process improvement
control substance
substance or device used when doing equipment system checks
corrective action
steps to remedy a problem
delta check
amount of change in patient results from one time to the next
evaluation
examination of the evidence found when measuring the indicators
incident forms
documents reording procedural or process errors
indicators
observable events used as evidence
levy-jennings
chart graph showing acceptable limits for results of control substance testing
outcomes
result of a test or procedure
parameters
limitations
precision
ability to give nerly the same result when performed repeatedly
preventive action
acitivy that helps ensure that an error does not occur
processes
procedure or duty that is to be done to a patient
proficiency testing
means of evaluating te performance of s laborstory and its personnel in comparison with that of other similar laboratories
quality assessment and process improvment
the review of documntation to discover and eliminates weaknesses in a process and improve the quality of patient outcomes
quality assurance(QA)
sysemof planned activities which asses operational processes for the delivrey of srvices or the quality of products provided to consumers, customers, or patients
quality control (QC)
activities that ensure that specific steps in a process meet aceptable standards
quality managmet system (QMS)
establishment of quality objectives and the methods used to monitor the achievement of those objectives
random errors
errors that occr with no predictable pattern and may have several different causes
reliable
believable and dependable
shift
sudden jump in results that continues at a higher or lower level
standard operating procedure (SOP)
purose, specimen rquirements, step by step proceure, limitations, normal and critical values,and interpretation for each procedure performed in the lab
standards
rules of practice
systematic errors
errors that occur due to differences in performances
total quality management
identification of an organizations internal and external customers in an effort to design operations that produce the highest customer satisfaction
training
providing staff with the knowledge to perform their jobs correctly
trend
results showing an upward or downward progression
validation
ensuring accuracy and precision of laboratory test results
variances
deviations from the procedure