Which best describes the "triple bottom line"?
generating positive results for people, planet, and profit
Which of the following occupational groups is projected to grow the fastest through 2026?
health care support
Which economic and demographic changes are leading companies to focus more on HR practices? (Select all that apply.)
slow population growth
the creation of new jobs
people aging out of the workforce
According to information from the U.S. Bureau of Labor Statistics, which of the following statements about the U.S. labor force and employment is correct?
More than three-quarters of jobs are in the service sector.
Globally, employers are facing a shortage of employees with which of the following skill sets? (Select all that apply.)
soft skills
STEM skills
Which term refers to a company's ability to meet its needs without sacrificing the ability of future generations to meet their needs?
Sustainability
Which of the following are considered intangible assets of a company? (Select all that apply.)
social capital
human capital
intellectual capital
customer capital
In the United States, 46.5 million job openings are projected to occur by 2026. The majority of these openings will be due to which of the following? (Select all that apply.)
workers switching careers
workers retiring from the workforce
An increasing number of jobs in the professional and service sectors indicates that ______ is a valued skill for workers in today's economy.
knowledge
Based on work by the U.S. Bureau of Labor Statistics, which of the following industries are projected to add no jobs between 2016 and 2026? (Select all that apply.)
production and forestry
agriculture
Skills such as problem solving, communicating clearly, and establishing positive peer relationships are considered ______ skills.
soft
Employees who own the intellectual means of producing a product or service are called ______ workers.
knowledge
What are ways that the HRM can increase the value of a company's intangible assets? (Select all that apply.)
training employees
hiring educated employees
compensating employees appropriately
How can managers empower knowledge workers?
give them the authority to make decisions
Why do knowledge workers have many job opportunities? (Select all that apply.)
They have skills that are in demand.
They have acquired information important to prospective employers.
Which of the following statements are true about employees in a learning organization? (Select all that apply.)
They continually share knowledge.
They are encouraged to identify problems and make decisions.
They seek to experiment and improve.
What type of managerial style is needed for a company to take advantage of employees' knowledge?
a style that focuses on empowerment
Employees in today's economy want which of the following from the company that they work for? (Select all that apply.)
monetary motivation
an accommodating work schedule
A company is considered agile when it does which of the following?
anticipates and adapts to change
A company that enables all employees to continually acquire and share knowledge is called a(n) ___ organization.
learning
Which of the following are signs that employees are engaged? (Select all that apply.)
They strive to contribute.
They demonstrate passion for their work.
Which of the following are true of change in the business world? (Select all that apply.)
In today's fast-cycling business atmosphere, change cannot be avoided.
It refers to the undertaking of a new concept or behavior by a company.
How do companies measure employee engagement?
by surveying employees
Causing, adapting, and taking specific actions to support change is referred to as ______.
agility
Which term refers to everything that influences employees' daily lives inside and outside of the workplace?
employee experience
The degree to which employees are fully involved in their work combined with the strength of their commitment to their jobs and company is called ______.
employee engagement
Which of the following helps companies retain and attract talent by communicating to employees the kind of workplace experience they can expect?
employee value proposition
What is the term used for the systematic planned strategic effort to attract, retain, develop, and motivate skilled employees and managers?
talent management
Companies use attitude or opinion _______ to measure employee engagement.
surveys
Which of the following have nontraditional work arrangements? (Select all that apply.)
on-call workers
independent contractors
temporary workers
Which of the following help create a positive employee experience? (Select all that apply.)
work that contributes to a larger purpose
clear performance goals
flexible work schedules
A statement used to communicate company values, how those values affect employees, and how the employee experience reflects those values, is called a(n) ______.
employee value proposition
To implement a successful talent management program, HR practices must do which of the following? (Select all that apply.)
support the company's business goals
be aligned with business needs
When a company uses nontraditional employment to address the majority of its service and product demands, it is said to be ______.
competing in the gig economy
Which metric allows managers to assess company performance based on how well stakeholders' needs are met?
the balanced scorecard
How do companies use the balanced scorecard? (Select all that apply.)
to ensure HRM activities are linked with the company's overall strategy
to determine how well the HRM function is contributing to the company's strategic objectives
Core values of total quality management (TQM) include which of the following? (Select all that apply.)
designing processes to meet customer needs
training employees well
measuring progress with feedback based on data
The balanced scorecard depicts a company's performance from the perspectives of which of the following? (Select all that apply.)
shareholders
workers
customers
On the balanced scorecard, measurement of HRM practices is done by assessing ______, ________, and _______.
productivity
people
process
A company-wide effort to continuously improve the ways people, machines, and systems accomplish work is called ______.
total quality management
Which of the following refers to measuring, analyzing, improving, and controlling processes so that they are brought within narrow quality standards?
Six Sigma process
Lean thinking includes which of the following?
training workers how to do new things
What is the objective of the Six Sigma process?
to fulfill customers' needs in a timely manner
Employers choose new workers from the external labor market through ____ and _____
recruitment
selection
The concept of doing more with less effort, time, equipment, and space while giving customers what they want is called ______.
lean thinking
Which of the following are ways in which hiring and supporting a diverse workforce helps a company have a competitive advantage? (Select all that apply.)
by helping market products to a culturally diverse consumer base
by increasing the level of creativity within the company
by retaining good employees
On the balanced scorecard, measurement of HRM practices is done by assessing _____, ______, and _____.
productivity
people
process
Which of the following are trending legal issues regarding employment that the HRM function should be aware of? (Select all that apply.)
employment of illegal immigrants
the use of arbitration agreements
classification of workers as independent contractors or full-time employees
Which of the following principles are present in ethical organizations? (Select all that apply.)
Workers feel accountable for the company's actions.
All stakeholders are treated fairly.
Workers are motivated by the company's vision.
Workers employed within a company are referred to as the ______.
internal labor force
Problem solving in an organization tends to generate the most useful results when the workforce is ____
culturally diverse
Companies are starting to calculate health care premiums for workers based on their participation in ______ programs, although the legality of some of these practices is still being discussed.
wellness
What are considered the fundamental principles of right and wrong by which employees and companies interact?
ethics
True or false: As a result of the Sarbanes-Oxley Act, HR executives are being added to companies' boards of directors
True
Which of the following are ways in which companies enter international markets? (Select all that apply.)
by building overseas manufacturing facilities
by building service centers in other countries
by entering into alliances with foreign companies
The process of exporting jobs from developed to less developed countries is called ______.
offshoring
What is the term for moving jobs to the United States from overseas?
reshoring
How can social networking be utilized in the workforce? (Select all that apply.)
to share information
to connect with customers
to recruit potential employees
The Sarbanes-Oxley Act of 2002 sets strict rules regarding ______.
company actions
Which technological advancement involves the autonomous querying of data to identify trends and patterns that influence future searches?
artificial intelligence
Which of the following are characteristics of countries that are considered likely new emerging markets? (Select all that apply.)
strong infrastructure
business-friendly regulations
What is the main reason a company sends jobs to other countries?
labor costs
What type of system would a company implement if it wanted employees and technology to work as well as possible together?
a high-performance work system
Why do some companies return jobs to the United States from overseas? (Select all that apply.)
to satisfy consumer preference for products made in the United States
to reduce the cost of shipping
to avoid disturbances in the channels of distribution
Some companies are uncertain if they should allow social networking because ______.
they worry that employees might spend too much work time social networking