organizational intervention
intended to change the organization's design, structure, and/or culture to improve performance across the organization.
process analysis
defines a base line and can identify sources of problems
An organization places more emphasis on formalizing policies and procedures. What challenge typical of the growth phase is this organization trying to address?
Coordinating its parts. According to Greiner, an organization in its growth phase commonly meets a series of challenges. The challenge addressed through greater formalization occurs after an organization has decentralized power and decision making to its
Organizational structure
refers to the way in which work groups are related
most commonly cited reasons for the failure of interventions
lack of senior management buy-in and support and poor planning by the intervention team. objectives are too grand or the number of changes necessary is too great
...
Define problem; design/implement solution; measure effectiveness; sustain improvement
The definition of organizational development emphasizes the use of planned interventions. What best describes the purpose of these interventions?
To enhance effectiveness and efficiency and increase employees' well-being
What characteristic distinguishes effective OED interventions?
Extensive involvement of stakeholders in defining problems and solutions
an OED intervention is triggered in response to
organizational problems that are seen as interfering with the organization's strategic performance
RACI chart
helps an organization establish clarity around its critical activities by assigning responsibility and describing communication needs. These charts can be a helpful exercise when an organization is restructuring or introducing new activities or processes.
pay compressoin
describes situations where there is only a small difference in pay between employees regardless of their experience, skills, level, or seniority. Pay compression can occur if the labor market, inflation, or some other reason causes market pay increases to
Job specifications
Written statements of the minimum qualifications for the job incumbent.
A learning organization is a type of organization that
has "learned" to react and adapt to its environment. A learning organization provides the environment for organizational learning.
Transformative leadership
Leadership style that focuses on challenging and developing members of an organization to attain long-range results through continuous evolution, improvement, or change, based on the leader's vision and strategy.
An essential job function
one that is performed regularly and requires highly specialized skills or expertise, and, in many cases, the reason the job exists is to perform the function
Job specifications
the minimum qualifications necessary to perform a job
An organization is developing a corporate social responsibility (CSR) strategy. At which two stages of the CSR strategic process is it likely to find the GRI G4 Guidelines most useful?
Initial assessment; measurement, reporting, and evaluation. The G4 Guidelines are useful in at least two steps in the strategic process. At the initial assessment stage, the G4 Aspects provide a template for determining the organization's current conditio
When an organization prides itself on a strong corporate social responsibility identity, what is it likely to see as a primary area of responsibility?
Its stakeholders. For a CSR-oriented organization, primary responsibility should be to its stakeholders rather than to its shareholders.
A company is experiencing problems with back orders despite the fact that it has moved to larger facilities and doubled its workforce. Customers are dissatisfied with slow shipments and shipping errors. Which phase of its life cycle is the company experie
The growth phase is characterized by change and expansion in terms of facilities, marketing, and people. These resources are needed to keep up with the demand for products or services. This phase is often accompanied by backlogs and scheduling problems wh
What is a key reason why many diversity initiatives fail to achieve intended workplace changes?
Mandating management training. You cannot just outlaw bias with classic command-and-control mandates of management training, hiring tests, ties to performance ratings, and remedial grievance procedures. An organization must truly embrace diversity and int
Gaps between actual and desired performance are best identified in which phase of the ADDIE process?
Assessment. Training gaps are best identified during the assessment phase of training. The design and development of the training program and evaluation tools are based on the performance gap analysis.
Benchmarks should be based on
best practices. Benchmarks are "aspirational" in that they are intended to improve performance. They must therefore be based on best practices drawn from the activities and achievements of organizations. Performance can be affected by culture. Even statis
What type of job design strategy increases the variety of responsibilities but requires the same skill level?
Job enlargement attempts to alleviate the boredom and low morale associated with excessive job simplification. It increases the number of tasks to be performed, expanding the scope of the job and allowing for more variety, but all of the tasks require the
Job enrichment
increases the depth of a job by adding increased responsibility for planning, organizing, controlling, and evaluation. It may improve morale but may not necessarily improve productivity
What budgeting method is based on how much it costs to perform different enterprise activities and allocates funding according to the strategic significance of the activities?
Activity-based budgeting recognizes the interrelationships among various activities required to create value in an organization. Depending on how much different enterprise activities cost to perform, funding may be allocated based on the activity's strate
ZERO BASED BUDGETING
...
What type of compliance program evaluation asks questions such as "Is there less misconduct?" "How willing are employees and agents to report concerns?" or "How satisfied are stakeholders with the organization"?
Outcomes evaluation. Outcomes evaluation aims to determine the actual results achieved by the program. It asks questions such as "Is there less misconduct?" "How willing are employees and agents to report concerns?" or "How satisfied are stakeholders with
An organization has experienced rapid growth, outpacing its ability to respond quickly to competitive threats. Which form of restructuring will offer the best opportunity to minimize response times?
Redistribution of decision-making authority, in this case, shifting authority downward toward line managers or outward from headquarters to field, will shorten response time.
How can HR provide the most value in the strategic planning process?
HR can provide the most value by ensuring that all HR implications are identified and fully considered. To do this, HR must be involved in the early stages of strategy development so they can be aware of and influence the organizational goals. HR also bri
An organization needs to prioritize spending for its risk management initiatives. What would be a good first step?
Identify processes/individuals critical to the organization's delivery of value to stakeholders.a good first step is to identify critical processes and individuals essential to the organization's continued functioning. This will help the organization focu
HR is seen by other functions in an organization as a cost center that does not generate revenue. How could the HR leader best address this perception?
Demonstrate the strategic value of HR services, such as efficient recruiting, to the organization.
What is the most important factor HR should consider before conducting an employee engagement survey?
Leaders and managers must demonstrate a commitment to responding to survey results. Surveys that are administered and not followed up on can signal a lack of respect and commitment to the employees and can erode the trust employees have in their leaders.
What is meant by a fiduciary duty or obligation?
A fiduciary duty (or fiduciary obligation) implies a legal obligation of one party to act in the best interest of another. The obligated party is typically referred to as a "fiduciary" (e.g., an individual or party entrusted with the care of money or prop
What is the greatest benefit of Internet recruiting in a global environment?
Recruiting through the Internet will generally yield a much higher volume of applicants in less time than other methods
Which function has the most effective intelligence about and highest awareness of customers, market needs, and competitive threats?
marketing
What is a potential challenge in trying to build a strong global employment brand?
Different value that countries and cultures may place on different things
A large organization with federal contracts is under investigation for discriminatory hiring practices. How can HRIS help in the organization's defense?
By providing data related to the company's affirmative action programs and practices. An HRIS can assist HR departments with tracking data and documenting the organization's actions. If the organization's hiring practices are in question, then data pertin
How does HR make sure that organizational effectiveness and development (OED) interventions deliver value?
Intervention objectives link outcomes to organizational goals. The linkage to organizational goals is the best way to demonstrate HR's contribution to the organization's strategy. While the other actions are expected of HR, the critical activity is provid
An organization seeks ways of increasing initiative at all levels. What type of intervention could help to address this engagement issue?
Structural interventions look at how the structure of the organization is helping or hindering it. In this case, an intervention may design new decision-making policies that grant employees greater freedom to test ideas.
A supervisor conducts an investigatory meeting to obtain information that could be the basis for a disciplinary action. According to the Weingarten case, who may union employees have attend the investigatory meeting?
Union representative. The Weingarten case gave union workers the right to request the presence of a union representative at an investigatory meeting (a meeting whose purpose is to gather facts). Friends, relatives, or an attorney may not be present. These
In the balanced scorecard approach, what is the purpose of leading indicators?
Leading indicators predict future performance. For example, improved customer loyalty (a customer measure) will translate into increased revenue and profits (a financial measure).
What role should the HR leader take to ensure that HR employees do not revert to their old behaviors?
the best answer because it incorporates global business and economic trends into business decisions.
...
The HR business partner and the VP of sales should formulate a communication plan for the group and then meet with each sales team member individually to discuss the changes.
An organization's work is divided according to a linear process. What organizational structure does this best describe?
Departmental organization is divided according to a linear process, for example, design, supplies procurement, manufacturing, sales and marketing, distribution, and customer service.
Why would an HR professional use trend analysis?
To plan possible responses to changes in labor supply
During workforce planning, HR determines that 20 new employees will be needed to achieve organizational plans for growth in global markets. This determination is part of which area in a workforce analysis process?
Demand analysis forecasts an organization's future workforce composition and considers the number of employees and the skills required to meet organizational goals.
What can we learn from observing how organizations manage change?
The way an organization responds to change is a good predictor of success. An organization's ability to deal with change is a good indicator of the organization's ability to achieve its strategic goals. Change management requires communication and coordin
What is the critical policy challenge for global HR regarding organizational values and policies and its diversity and inclusion strategy?
Ensuring that each policy applies equitably and fairly across all the organization's diversity dimensions, functions, and global locations. HR must devise and implement each policy to apply equitably and fairly across all the dimensions of diversity and a
What is an example of a risk management strategy that uses mitigation?
Workers operating dangerous machinery cannot exceed a set shift length
Why are efficiencies offered by technological advancements predicted to result in HR becoming smaller?
Consumer-like applications will allow line managers to handle many HR processes.Consumer-like applications will allow line managers to handle many HR processes. Staff numbers fluctuate, and HR employees do not represent a set ratio of workforce numbers to
Before a local government can fine a business for violating an employment law, it must present proof of the infraction. What legal principle does this illustrate?
Due process is the concept that laws are enforced only through accepted, codified procedures, thereby avoiding unfair or arbitrary action by a country's government and restraining that government from abusing its power. Jurisdiction refers to the right of
What activity is prohibited by the National Labor Relations Act (NLRA)?
Employer domination of unions. The NLRA attempted to balance the interests of management and labor and prohibited the employer from unfair labor practices such as union domination. The NLRA did not prohibit collective bargaining; it established mandatory
What political factors can have an impact on HR initiatives?
Government and taxes
Government and taxes are political factors that can affect HR. Exchange rates and credit are economic factors, health and education are social factors, and technology and infrastructure are technological factors.
What global trend has been marked by increases in both foreign direct investments (FDIs) and reverse innovations?
Shift in influence from developed to emerging economies
Which of the following is considered a key aspect of the assessment and selection step in the global assignment process?
Involvement of the right people
An objective in broadbanding is to
support the de-layering efforts of an organization. Surveys indicate that broadbanding reduces the number of job grades within an organization. This approach can be used to support de-layering efforts, which reduce the number of reporting levels within an
A consultant reports that a company can increase revenue by following a quality-oriented strategy. What would be a good first step towards implementing this strategy?
Gain management commitment to necessary investments and changes. Quality initiatives must begin with management commitment, since they involve significant change, investment in equipment and training, and possibly temporary loss of productivity.
What is an example of indirect compensation?
Granting compensatory time off to a salaried employee for extra hours worked at a convention
What task must be accomplished before identifying and analyzing risks?
Understanding the organization's risk appetite. Identifying and analyzing risks is most effectively performed after risk managers understand the context of risk in the organization, which includes the leaders' risk appetite and broad risk management goals
What would be considered an employer unfair labor practice?
Refusing to bargain with a legally recognized union
What is the relationship between diversity and inclusion?
...
For a multinational enterprise subsidiary in Malaysia, which compensation and benefits strategy would embrace incentives that promote the achievement of Malaysian objectives over global ones?
In a polycentric approach, a subsidiary is generally treated as its own entity and local compensation and benefits policies, programs, and practices are more likely implemented.
The creation of a single, cohesive global compensation and benefits strategy, with the flexibility to conform to local cultural and legal differences, reflects what approach to global management?
In a geocentric organization, an international company is seen as a single global business, with management talent coming from any location in the enterprise. The strategic plan is global in orientation, while the need to balance global strategy with loca
When employees are involved with business strategy, they are not only more knowledgeable about the organizational plan but are more engaged and committed to the success of the company. Factors consistent with employees' ideas, viewpoints, and actions brid
this is one of the best opportunities for compensation practices to contribute to organizational strategy.When employees are involved with business strategy, they are not only more knowledgeable about the organizational plan but are more engaged and commi
An employee receives a piece rate up to a standard and then receives a higher rate once the standard has been exceeded. What type of pay system is this?
With differential piece-rate systems, the employee receives one piece rate up to the standard and then a higher rate once the standard has been exceeded.
Gap analysis
compares organizational needs, employee needs, and the existing set of benefits to identify the set of benefits that best matches the needs of the organization and its employees.
The Fair Credit Reporting Act (FCRA)
federal law that regulates credit reporting agencies and compels them to insure the information they gather and distribute is a fair and accurate summary of a consumer's credit history. ... The law is intended to protect consumers from misinformation bein
Divestiture
...
Turnkey operation
a product or service concept that is complete, installed and ready to use upon delivery or installation.
Porter's five forces
...
dimensions of personality
...
reasons D&I fail
...
ratio analysis
...
lewin kotter
...
ERG Theory
Existence (all material and physiological desires (e.g., food, water, air, clothing, safety, physical love and affection), relatedness (Encompass social and external esteem; relationships with significant others like family, friends, co-workers and employ