Human Resources Management MGMT 3810

What is employee engagement?

A combination of willingness to perform at a high level and job satisfaction

Who controls the processes within the organization�what the organization does?

Line management

What is one of the certifications HR professionals can obtain?

PHR

Who has the primary responsibility for seeing the safety and security of the workforce?

Line management

________ is associated with reporting violations of ethics.

Whistleblowing

What HR specialty involves counseling, conflict resolution, and discipline?

Employee relations

________ is the case that renewed discussion of reverse discrimination concerning race-based decision making in employment.

Ricci v. DeStefano

What were human resource managers called in the 1970s and before?

Personnel managers

________ focuses on employee communication and work-related stress.

Employee relations

What is the largest organization that deals with HR managers?

Society for Human Resource Management

What is the permanent loss of workers for the organization?

Turnover

What skills are the ability to understand, communicate, and work well with individuals and groups through developing effective relationships?

Human relations

What major external business force has changed the way and the speed at which an organization conducts and transacts business?

Technology

What are the two most common strategic HRM measurement tools?

X Economic value added and employee turnover rate

When an organization analyzes the environment better than a competitor and is therefore able to react quicker, what is created?

Strategic advantage

What is the SWOT Analysis?

Strengths weakness opportunities threats

_______________ also provide employees to the organization and are therefore considered an external factor.

X job posting websites

The degree to which jobs within a company are standardized is referred to as _______________.

X job differentiation
formalization

What are the two most common areas related to HRM that companies outsource today?

X payroll and customer service
customer service and benefits management

Firm performance is not just a function of a company's own actions but must also be understood with relation to the actions of what major external business force?

competition

_______________ is a plan of action to achieve a particular set of objectives.

strategy

Human resources recruits from what major external business factor?

labor force

The _______________ is composed of strategy, structure, and culture.

internal environment

How does Human Resource Information Systems (HRIS) assist HRM in making decisions?

allows the company to maintain control of hr info and make it available and easy to access for everyday use

What strategy is being used when a company chooses to focus on a specific portion of a larger market?

niche

________ is in charge of monitoring and enforcing Executive Order 11246, the 1973 Rehabilitation Act and the 1974 VEVRAA

OFCCP

Up to how long does the EEOC take to investigate a complaint?

60 days

________ is a situation where the organization takes an adverse employment action against an employee because the employee brought discrimination charges against the organization or supported someone who brought discrimination charges against the company.

Retaliation

Discrimination against members of a majority group is association with what type of discrimination?

Reverse

Bill gets 55 points on an exam and gets the job and Sam gets 57 points on the same exam and does not get the job. What illegal activity might have occurred?

Race-norming

A federal law has a threshold of 15 or more employees. But the state law says you have to apply the federal law if you have 5 employees. Your company is in that state and has 7 employees. Does your company have to apply the federal law?

Yes, because you have more than 5 employees

Which type of discrimination is generally considered unintentional?

disparate impact

______ exists when the level of difficulty for an organization to provide accommodations, determined by looking at the nature and cost of the accommodation and the overall financial resources of the facility, becomes a significant burden on the organizati

Undue hardship

What law amended the Civil Rights Act of 1964 to extend the period of time in which an employee is allowed to file a lawsuit over pay discrimination?

Lily Ledbetter Fair Pay Act of 2009

________ discharge exists when an employee is put under such extreme pressure by management that his or her continued employment becomes intolerable and as a result the employee quits

Constructive

Who is USERRA associated with?

Military members

Which of the following is a BFOQ?

Need three men for a Western cowboy shoot

What job design focuses on the job characteristics that affect the psychological meaning and views attitudinal variable as the most important outcomes of the job?

Motivational job design

What is a document that identifies the major tasks, duties, and responsibilities that are components of a job?

Job description

In a job specification, what kind of information would you find?

Knowledge required to do the job

What is another name of a job analysis method known as a work log?

Diary

_______ is the extent to which employees found out how well they performed their tasks.

Feedback

The U.S. Department of Labor uses ________ to describe jobs

O*NET

Core hours are most associated with what concept?

Flex time

Who is typically involved with qualitative forecasting?

A group of experts

You have 200 employees. Over the past year, there were 31 absences. What is the approximate percentage of absences?

15%

In the Job Characteristics Model, what foes autonomy lead to?

Felt responsibility for outcomes

When recruiting in an identifiable geographic area, recruiters need to consider the ________ in that area.

unemployment rate

Which of the following is an advantage of internal recruiting?

The recruit will be able to learn more about the "big picture" of the company and become more valuable

External factors that influence recruiting usually fall into what two categories?

The social and legal environment and the labor market

The pool of candidates for an opening must be ________, otherwise the recruiting process does the company no good.

qualified

When recruiting for short-term shortage situations, what type of internal or external source is most useful?

Temporary agencies

What two things can make the internal recruiting process go more smoothly?

Promotability ratings and a managerial sponsorship

What is a disadvantage of external recruiting?

The candidate may look good on paper but have no organizational experience

What is organizational image?

The reputation of the company in the markets that the company gets its recruits from

The HR department relies on the ________ to determine how successful a recruiting advertisement was in finding qualified applicants

yield ratio

What is most associated with the measurement of "honesty"?

construct validity

Which of the following application form questions can a company legally ask?

Whether candidate has any disabilities that would prevent him or her from performing the job being applied for

What law gives employers the limited right to do credit checks?

Fair Credit Reporting Act

When a test is consistent over time, what is that called?

Test-retest reliability

What is an example of a test of general intelligence?

Cognitive ability test

What percentage of midsize and large companies use personality and ability assessments to help ensure the right fit between the job candidate and the job?

About 80%

What is selection?

The process of choosing the best qualified applicant recruited for a job

When preparing for the interview, what should be your first step?

Review the job description and specifications

_____ involves hiring your clone

Like me syndrome

Who has adopted the Uniform Guidelines?

Equal Employment Opportunity Commission

______ is the third level of Maslow's Hierarchy of Needs.

Social

What involves whether a person believes that he or she has the capability to do something or attain a particular goal?

Self-efficacy

What is the ongoing education to improve knowledge and skills for present and future jobs?

Employee development

The ________ stage of a career marks the desire to balance nonwork with work activities.

disengagement

An employee makes practical jokes on another employee. To stop the jokes, the "victim" employee stops reacting to them. What shaping behavior is provided here?

Extinction

Which type of learner learns best in the historical classroom setting?

Auditory

What is the first step in the training process?

assessing needs

What is probably the most common personality-type assessment used for employee development?

Myers-Briggs

According to Kolb's Learning Style Methodology, who combines observing and feeling?

Divergers

What type of training is Job Instruction Training?

On-the-job

What are the two parts to effective performance appraisals?

Evaluating and motivation

What is performance appraisal?

The ongoing process of evaluating employee performance

Coming to Appointments: 30 minutes early, 15 minutes early, 5 minutes early, on time, 5 minutes late, 15 minutes late, never arrive." This scale would most likely be associated with what performance appraisal method?

BARS (Behaviorally Anchored Rating Scale)

The C in OUCH test stands for ________.

consistent

What are traits?

The physical or psychological characteristic of a person

To be accurate, objectives should be SMART. What does the M in SMART stand for?

Measurable

According to most research, how do employees generally view their ability to do their job?

Overestimate

What is the first step in the performance appraisal process?

job analysis

If 360-degree evaluations are the best, why are they not always used?

Time and money

Around 2001, what percentage of employees were monitored electronically?

78%

What is the first option in the progressive discipline process?

Informal coaching talk

What are the steps, in order, to the Coaching Model?

Describe current performance, Describe desired performance, Get a commitment to the change, Follow- Up

What is the code of conduct?

The organization's mechanism to identify the ethics and values of the firm

What is the first stage of the change process?

Denial

Termination is the ________ option in the progressive discipline process.

final

What is the performance formula?

Performance = Ability x Motivation x Resources

What is a contingency factor?

A factor that intervenes, or interferes with the relationship between two variables

What is due process?

The concept of providing fair and reasonable disciplinary actions as consequences of an employee's behavior

Which management style is highly directive but low in supportiveness?

Autocratic

What is an intentional behavior by an employee that has potential to cause great harm to another or to the company?

Serious misconduct

Right to work laws are approved at the ______ governmental level.

state

What act mandated secret ballot elections for union officers?

Landrum Griffin Act

Who can NLRB decisions be appealed to?

The U.S. Court of Appeals

_______ created more of a balance of management rights with respect to negotiations

Taft Hartley Act

Who is a third-party neutral who makes a binding decision?

arbitrator

When certification elections occur, how often do unions win these elections?

70%

What is an agreement that causes an employer to pay for more workers than necessary?

Featherbedding

What is an activity in which a union participating in a strike against the company would pressure other unions to boycott organizations that did business with that company?

Secondary boycott

What is the federal government's alternative dispute resolution resource?

FMCS

Which law is associated with freedom of speech when it comes to union activities?

Landrum Griffin

What is the feeling of well-being and acceptance of your own place in the organization?

Job satisfaction

________ is labor legislation passed in the 1920s involving the National Mediation Board.

Railway Labor Act

What union representative works with union members to deal with management to handle implementation problems with the current labor agreement?

shop steward

What is a union?

Two or more people discussing hours, wages, or pay

________ method is the process of putting jobs from lowest to highest in order of difficulty.

Ranking

The ________ allows collective bargaining on the part of workers who join a union.

National Labor Relations Act

With what approach do organizations pay an individual partly in home country currency and partly in the currency of their work location?

Split pay

What is the trend for pay for performance?

It is rising in popularity

Who is typically not exempt?

Inside sales

Which job evaluation method begins by comparing benchmark jobs and then uses both point factors and ranking?

Factor comparison

What law governs minimum wage and overtime rules?

Fair Labor Standards Act

With what type of reinforcement do employers take something that employees don't want to have taken away?

Negative reinforcement

What is the first step in creating a pay structure?

Job analysis

What sets the top of the pay level?

Product market competition

________ is a concept that when jobs are distinctly different but entail similar levels of ability, responsibility, skills, and working conditions, they are of equal value and should have the same pay scale.

Comparable worth

What restrictions do 16- and 17-year-olds have concerning work?

X They must have a parent's permission to work at night.

If a person works more than 60 hours a week, according to law, what should that person get for working overtime?

Time and a half

Which of the following is a form of indirect compensation?

Benefits

What is the minimum server pay per hour?

$2.13

What is a behavior of social loafers?

Avoid exerting maximum effort in group settings because it is difficult to pick out individual performance.

What type of incentive has the advantage of "promoting the link between performance and results"?

Individual incentive

Giving out service awards is an example of which non-monetary individual incentive

Recognition

What type of incentive has the goal of aligning the behavior of the employee it incentivizes with the interests of the owners of the firm?

Executive incentive

What does Agency Theory say?

X A strong organizational culture will increase productivity within a firm
X Agents will always act in a way that benefits the owners unless there are incentives in place to act in a way that benefits themselves more

Which type of incentive program is easier to develop?

Group incentive

When a person does something because they like it, it is interesting and personally satisfying, and they want to do it, they are receiving ________.

Intrinsic rewards

What does S.M.A.R.T. stand for in reference to SMART goals?

Specific, Measurable, Attainable, Relevant, and Time-based

A ________ is a payment typically provided to a salesperson for selling an item to a customer and is usually paid as a percentage of the price of an item that is sold.

Commission

What is variable pay?

Compensation awarded on the basis of individual results or performance

What are profit sharing programs?

A program that provides a portion of company proceeds over a specific amount of time to the employees of the firm through a bonus payment

________ drive organizational performance more than any other employee within an organization.

Executives

What is an agent?

Someone who acts on the owners' (shareholders') behalf

________ and ________ are the keys to successful piece-rate plans.

Standards; feedback

What type of incentive has the disadvantage of 'many jobs have no direct output?'

Individual incentive

What type of individual incentive involves giving each task an assigned time for which to be completed?

Standard hour plan

________ let qualifying employees purchase shares of stock in the company at a discount and at anytime.

Stock purchasing plans

________ placed some significant limits on executive pay in public corporations and added some new requirements for both reporting of compensation and of shareholder involvement with executive compensation.

The Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010

How much are unemployment benefits typically capped?

26 weeks

The Patient Protection and Affordable Care Act of 2010 affects companies with how many employees?

X 100
X 20
X 15

What is the governmental corporation established within the Department of Labor whose purpose is to insure retirement funds from failure?

PBGC (Pension Benefit Guarantee Corporation)

________ is a measure of how often claims are made against an insurance policy.

Experience rating

Who uses SEPs?

Self-employed individuals

If you were born in 1967 or later, according to Social Security benefit schedules, when is your retirement age?

67

COBRA allows continued health coverage for most employees after they leave the company for how many months?

18 months

________ is a review of the cost of a program and a comparison of program costs with the rate of the program's usage by the members of the company.

Utilization analysis

What is a major medical health insurance plan that protects against catastrophic healthcare costs?

HDHP

Social security is designed to pay about what percentage of your retirement income?

30%

Who manages Workers' Compensation programs?

State governments

403(b) plans are used for what type of organizations?

Nonprofits

Benefits average what percentage of total employee compensation cost?

30%