com 112 chapter 1

why we communicate

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physical needs

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identity needs

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social needs

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practical needs

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communication process

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communication

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communication process early model

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communication process later model

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transactional communication model

message meanings

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environment and noise after communication

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noise

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external noise

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physiological noise

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psychological noise

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channel

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communication principles

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communication is transactional

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insights from the transactional communication model

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communication can be intentional/unintentional

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communication is irreversible

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communication is unrepeatable

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communication has a content dimension and a relational dimension

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characteristics of interpersonal communication

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uniqueness

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interdependence

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self-disclosure

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intrinsic rewards

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common misconceptions

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communication competence

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no single ideal or effective way to communicate

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characteristics of competent communication

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large repertoire of skills

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adaptability

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ability to perform skillfully

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involvement

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empathy/perspective taking

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cognitive complexity

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self-monitoring

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communication apprehension

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characteristics of social media

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richness

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leanness

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hyperpersonal communication

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asynchronous communication

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synchronous communication

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permanence

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social media and relational quality

mediated channels can increase both the amount and quality of interpersonal communication

communicating competently with social media

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