Encouraging and receiving information in a non-judgemental and interested manner
Acceptance
Presenting the patient with a different reality of the situation
Confrontation
Clarifying the nurse's understanding of the situation
Validation
Putting into words what the patient is implying or feeling
Interpretation
Introducing an idea and letting the patient respond
Open-ended statement
Expressing or voicing doubt when a patient relates a situation
only used when the nurse feels confident about the details
Doubt
Stating to the patient what the nurse is observing (ex: non-verbals)
Observation
Repeating the main idea expressed; lets the patient know what was heard
Restatement
Reflecting an idea back to the patient for classification of important emotional overtones, feelings, and experiences; gives patient permission to have feelings they may not realize they have
Reflection
Remaining quiet but nonverbally expressing interest during an interaction
Silence
Nurse: Let me see if I understand.
This is an example of ___
Validation
Patient: I hate this place. I don't belong here.
Nurse: You don't want to be here.
This is an example of ___
Restatement
Patient: Should I go to the group activity today?
Nurse: Should you go to the group activity today?
This is an example of ___
Reflection
Nurse: You are shaky and fidgeting. When did this start?
This is an example of ___
Observation
Nurse: Trust means...
Patient: That someone will keep you safe
This is an example of ___
Open ended statement
Patient: I could not sleep because someone would come in my room and rape me.
Nurse: It sounds like you were scared last night.
This is an example of ___
Interpretation
Patient: No one here talks to me. Everyone hates me.
Nurse: I was with you yesterday when you were talking to someone.
This is an example of ___
Confrontation
Patient: My best friend never calls me. She hates me.
Nurse: From what you've told me that does not sound like her. When did she last call you?
This is an example of ___
Doubt
Patient: I have done something terrible.
Nurse: I would like to hear about it. It's OK to discuss it with me.
This is an example of ___
Acceptance