What 4 needs can communication satisfy?
Physical, Identity, Social,Practical
What are the components of the Transactional Communication Model?
The back and forth communication. Who, says What, to Whom, in what Channel, with what effect
what is Noise in communication?
external, physiological and psychological distractions that interfere with the accurate transmission and reception of a message
What is the Senders job in communication?
To create and encode the message
What is the Channel of communication?
The medium to which the message is delivered; Email, txt, in person, voice mail, phone call, letter, etc
What is External Noise?
environmental
What is Internal Noise?
Psychological "not being fully present
What is Physiological Noise?
Physical
What is the receiver?
the recipant of a message who interprets and responds
What is internal noise?
the distraction from within, psychological noise such as illness, deafness, fatigue, hunger, tired, etc.
define communication competence?
successful and meaningful communication with others that benefits all
what is the distinguishing factor found in Interpersonal Communication?
Quality
Name and define the 4 characteristics of Communication Competence?
Cognitive Complexity- Examine from different angles, Empathy - to understand from an others perspective, Commitment, Self-monitoring-Highs & Lows, over thinkers & communication lacking a filter
List the 5 Principles of Communication?
Intentional or unintentional, Non verbal, Unrepeatable, Irreversible, Content & Relational Demension
4 misconceptions of communication?
meaning is in people not words, less is more, can agree to disagree, does not solve all problems
5 Basic Needs of Personal Communication and HOW they satisfy our 5 basic needs?
Physical (air, h20, rest), Safety (protection), Social (relational-friends, family), Self Esteem (valuable), Self Actualization (be all we can be)
4 Communication Misconceptions?
more words are not always better, meanings are not in words but people, flawed understanding or clarity, doesn't solve all problems
Why do we communicate?
Maslows Hierarchy: physical both psychological and physiological, Identity, Social Needs, Practical goals (getting stuff done)
What is the difference between Interpersonal and Impersonal communication?
Quality