Organizations
Social collectives, or groups of people, in which activities are coordinated to achieve both individual and collective goals.
Four primary functions include: economic production, political participation, integration, and pattern maintenance
Strategies for preparing for a job interview
create a self inventory, create networks, search for a job, investigate the interviewer, be prepared to ask and answer questions, and conduct post-interview negotiations
Communication skills to help you succeed in the workplace (four)
Immediacy, supportive communication, strategic ambiguity, interaction management
Conflict management approaches include...
avoidance, competition, compromise, accommodation, and collaborations
Collaborative approach works best
Written credentials for employment should include...
A cover letter and a resume.
Cover letter - should persuasively establish your qualifications in relation to the job description
Resume - should be concise and stylistically reflect your personality in a professional way
Cross-cultural understanding
Requires that you act with sensitivity toward those who are different, including those who do not speak your language well
Necessary in today's global economy
Customer Service Interaction Skills
include using compliance-gaining strategies with customers while enegaging in emotional labor
Unethical Workplace Communication includes...
Aggressive communication and sexual harassment
Workplace Aggression occurs when...
individuals intentionally or unintentionally use verbal or nonverbal aggressive behaviors towards others
Sexual Harassment in the workplace involves...
the abuse of power involving either quid pro quo harassment or a hostile work environment.
Unwelcome, unsolicited, repeated behavior of a sexual nature.
Chronological Resume
A document that organizes your credentials over time
Collaborative Style
Thoughtful negotiation and reasoned compromise
Communication Networks
Patterns of relationships through which information flows in an organization
Customer Service Encounter
The moment of interaction between the customer and the firm
Downward Communication
Messages flowing from superiors to subordinates
Economic Orientation
Organizations that manufacture products and/or offer services for consumers
Emotional Labor
Jobs in which employees are expected to display certain feelings in order to satisfy organizational role expectations
Formal Communication
Consists of messages that follow prescribed channels of communication throughout the organization
Downward, Upward, and Horizontal
Functional Resume
A document that organizes your credentials by type of function performed
Horizontal Communication
Messages between members of an organization with equal power
Immediacy
Communication behaviors intended to create perceptions of psychological closeness with others
Professional touch, like a handshake, can help establish immediacy between people
Informal Communication
Any interaction that does not generally follow the formal structure of the organization but emerges out of natural social interaction among organization members
Integration Orientation
Organizations that help mediate and resolve discord among members of society
Interaction Managment
Establishing a smooth pattern of interaction that allows a clear flow between topics and ideas
Objective Statement
An articulation of your goals.
Organizational Communication
the ways in which groups of people both maintain structure and order through their symbolic interactions and allow individual actors the freedom to accomplish their goals
Organizational Communities
Groups of similar businesses or clubs that have common interests and become networked together to provide mutual support and resources
Pattern-maintenance orientation
Organizations that promote cultural and educational regularity and development within society
Ex: schools, because they teach people how to effectively participate in society
Personal Network
A web of contacts and relationships to help you gain job leads and make referrals
Political Orientation
Organizations that generate and distribute power and control within society
Strategic Ambiguity
The purposeful use of symbols to allow multiple interpretations of messages
Supportive Communication
Listening with empathy, acknowledging others' feelings, an engaging in dialogue to help others maintain a sense of personal control.
Upward Communication
Messages flowing from subordinates to superiors
Quid pro quo sexual harassment
A situation in which an employee is offered a reward or is threatened with punishment based on his or her participation in a sexual activity.