communication
process by which we use signs, symbols and behaviors to exchange info and create meaning
relational needs
essential elements we look for in relationships with others
instrumental needs
communicating to meet your practical, everyday needs ex: ordering drink/getting a job
model
formal description of a process such as communication
action model
communication as a one way process
source
individuals who has thought that he or she wishes to communicate
encode
to pur your idea in the form of language or a gesture that your supervisor can understand
message
consists of the verbal and nonverbal elements of communication to which people give meaning
channel
a type of pathway for conveying messages
decode
interpret
noise
anything that interferes with a receiver's ability to attend to your message
receiver
person who decodes the message
interaction model
recognizes that communication is a two way process (feedback and context)
feedback
various verbal and nonverbal responses to your message
context
the environment that you are in
transaction model
both people in the conversation are simulaneously sources and receivers
channel-rich contexts
environments that incorporate multiple communication channels at once (es: face to face)
channel-lean contexts
environments that use relatively fewer channels (ex: twitter)
symbol
representation of an idea but the word itself isn't the idea or meaning
content dimension
literal information that the communicator is communicating
relational dimension
signals about the nature of the relationship in which they're shared
explicit rules
rules someone has clearly articulated
implicit rules
rules that almost everybody in a certain group knows and follows even though nobody has formally articulated them
intrapersonal communication
communication you have with yourself
interpersonal communication
communication that occurs between two people in the context of their ongoing relationship
small group communication
communicate in groups of 3-20 people
public communication
we speak or write to an audience that is larger than a small group
mass communication
communication delivered to a large audience via electronic or print media
communication competence
means communicating in ways that effective and appropriate in a given situation
self monitoring
being aware of your own behavior and it's effects on others
empathy
ability to be "other-orientated" abd to understand other people's thoughts and feelings
cognitive complexity
ability to consider a variety of explanations and to understand a given situation in multiple ways
ethics
principles that guide us in judging whether something is morally righ tor wrong