Communication Matters Chapter 1

communication

process by which we use signs, symbols and behaviors to exchange info and create meaning

relational needs

essential elements we look for in relationships with others

instrumental needs

communicating to meet your practical, everyday needs ex: ordering drink/getting a job

model

formal description of a process such as communication

action model

communication as a one way process

source

individuals who has thought that he or she wishes to communicate

encode

to pur your idea in the form of language or a gesture that your supervisor can understand

message

consists of the verbal and nonverbal elements of communication to which people give meaning

channel

a type of pathway for conveying messages

decode

interpret

noise

anything that interferes with a receiver's ability to attend to your message

receiver

person who decodes the message

interaction model

recognizes that communication is a two way process (feedback and context)

feedback

various verbal and nonverbal responses to your message

context

the environment that you are in

transaction model

both people in the conversation are simulaneously sources and receivers

channel-rich contexts

environments that incorporate multiple communication channels at once (es: face to face)

channel-lean contexts

environments that use relatively fewer channels (ex: twitter)

symbol

representation of an idea but the word itself isn't the idea or meaning

content dimension

literal information that the communicator is communicating

relational dimension

signals about the nature of the relationship in which they're shared

explicit rules

rules someone has clearly articulated

implicit rules

rules that almost everybody in a certain group knows and follows even though nobody has formally articulated them

intrapersonal communication

communication you have with yourself

interpersonal communication

communication that occurs between two people in the context of their ongoing relationship

small group communication

communicate in groups of 3-20 people

public communication

we speak or write to an audience that is larger than a small group

mass communication

communication delivered to a large audience via electronic or print media

communication competence

means communicating in ways that effective and appropriate in a given situation

self monitoring

being aware of your own behavior and it's effects on others

empathy

ability to be "other-orientated" abd to understand other people's thoughts and feelings

cognitive complexity

ability to consider a variety of explanations and to understand a given situation in multiple ways

ethics

principles that guide us in judging whether something is morally righ tor wrong