Which of the following can you accomplish more effectively with good listening skills?
A) increased ability to influence others
B) a higher I.Q.
C) a stronger moral and ethical core
D) more friends and acquaintances
A) increased ability to influence others
In recent years, medical educators have introduced a concept called "narrative medicine" to teach doctors how to:
A) listen to their patients and understand the impact of their own perceptions.
B) understand their patients' emotions and mental states.
C)d
A) listen to their patients and understand the impact of their own perceptions.
Listening is:
A) A collection of skills involving attention and concentration that can be improved with training.
B) A passive activity for receivers.
C) A natural ability, like breathing or walking.
D) A formal and structured process.
A) A collection of skills involving attention and concentration that can be improved with training.
The process of listening is ___________.
A) circular.
B) linear.
C) haphazard.
D) convoluted.
A) circular.
_________ asks that you (the listener) separate the message from the speaker.
A) Hedging
B) Disclaiming
C) Credentialling
D) Appealing
A) Hedging
How many stages are there in the listening process?
A) 3
B) 6
C) 5
D) 4
C) 5
All of the following are disclaimers, except:
A) Appeals for suspension of judgment
B) Hedging
C) Credentialling
D) Modifying
D) Modifying
Which stage of the listening process involves only the physical function?
A) receiving
B) remembering
C) understanding
D) evaluating
A) receiving
Ron's entire extended family gathers for holidays at his grandmother's house. He interrupts the polite table conversation during Thanksgiving dinner and says, "This may not be the best time to say this, but I want you to know that I'm gay." Which type of
C) sin license
In order to better understand a new concept, Rosarita is asked to recall information that she listened to or heard in the past. During this process, Rosarita is:
A) evaluating.
B) hearing.
C) remembering.
D) understanding.
C) remembering.
Matt's role has switched from being a receiver to being a sender. Up until now, he has been listening, but he is now expected to deliver some pertinent information. Which of the following stages of listening is taking place?
A) remembering
B) understandin
D) responding
Responding occurs in _______ forms, which are both applied while the speaker is talking and listening.
A) 5
B) 3
C) 2
D) 4
C) 2
It is easier to remember if you apply all of the following, except:
A) undergo hypnosis training
B) summarize the message in a condensed form
C) repeat names or key concepts aloud
D) identify the central ideas
A) undergo hypnosis training
Sam was hearing his boss say he both valued his contributions and thought he could get along fine without his opinions. Sam's boss was sending ___________.
A) complementary messages.
B) confluent messages.
C) congruent messages.
D) mixed messages.
D) mixed messages.
Which of the following would be included in the skills needed to listen with empathy?
A) Attempt to offer advice.
B) Pay particular attention to the content.
C) Attempt to offer criticism.
D) Attempt to feel what the other person is feeling.
D) Attempt to feel what the other person is feeling.
Alice is practicing nonjudgmental listening as a way to more effectively evaluate the information she receives from others. Which of the following is a way that Alice can improve her ability to become a nonjudgmental listener?
A) Avoid critical listening.
D) Recognize your own biases.
Kevin is listening to the lecture provided by his instructor during his physics class. He is most likely listening for which of the following reasons?
A) depth information
B) surface information
C) empathy
D) appreciation
B) surface information
Thomas is told that he should be a more active listener. This means he should:
A) appear animated, make facial expressions, and look interested as the person is speaking.
A) remember the speaker's communication word-for-word.
C) avoid paraphrasing the spe
D) express understanding of the speaker's feelings.
The tendency to integrate and adapt what you hear or think you hear to your own biases, prejudices, and expectations, is called:
A) amplification.
B) association.
C) adaptation.
D) assimilation.
D) assimilation.
The tendency to integrate and adapt what you hear or think you hear to your own biases, prejudices, and expectations, is called:
A) Euphemism
B) Gobbledygook
C) Jargon
D) Weasel words
A) Euphemism
When the speaker and the listener come from different _____ or are of different _____, the inevitable differences in communication are naturally much greater.
A) cultures; genders
B) neighborhoods; nationalities
C) families; ethnic groups
D) socioeconomic
A) cultures; genders
A nonverbal rule that works to govern which nonverbal behaviors are appropriate and inappropriate for public settings is called a(n):
A) display rule.
B) expectation.
C) display norm.
D) social norm.
A) display rule.
Which of the following best reflects what research suggests about the listening styles of women and men?
A) Men play down their expertise.
B) Women interrupt more.
C) Men use more listening cues.
D) Women listen primarily to establish relationships.
D) Women listen primarily to establish relationships.
Which of the following listening behaviors is more typical for males?
A) listening to control information and the conversation
B) listening to engage in a topic they know little about
C) listening to establish relationships
D) listening to build rapport
A) listening to control information and the conversation
All of the following are cultural influences on listening, except:
A) language and speech
B) metafeedback
C) nonverbal behaviors
D) feedback
B) metafeedback