Cognitive Complexity
is identified as a component of communication competence. Ability to construct a variety of different frameworks for viewing an issue.
Transactional
Communication is a dynamic process that the participants create through their interaction with one another.
Being unable to concentrate on what your mother is saying because you are upset about something that happened with a friend is an example of:
Psychological noise.
Psychological Noise
Internal distractions based on thoughts, feelings, or emotional reactions to symbols.
Physiological Noise
distractions originating in the bodies of communicators: anxiety, worry, daydreaming
External Noise
Sounds or factors outside the brain that interfere with the communication process.
We receive and respond to messages from another person at the same time that she or he is receiving and responding to us is an example of the ___________ model.
Transactional
If you and your friend to negotiate what "frequently" means when it comes to how of you clean your apartment, this represents that:
Meanings exist in an among people.
The dynamic process that involves participants decoding and encoding messages called:
Transactional
An example of physiological noise is:
Headache
Interpersonal communication can be distinguished from impersonal communication based on qualities of:
Uniqueness & personality
You answer your first question at a job interview and the interviewer frowns. Which characteristic of communication best describes the situation?
Feedback can be verbal or nonverbal.
The idea that we might feel badly when our mother criticizes us, but less upset when a friend makes the same observation reveals that:
Communication has a content and relational dimension.
Which is true of communication?
Everyone does it.
Which characteristic(s) applies to interpersonal communication?
Intentional/Unintentional; Impossible not to communicate; Irreversible; Unrepeatable.
Communication is more effective when the communicator _________.
Takes responsibility for making the message useful to the listener.
What are the dimensions of communication?
Content dimension: info explicitly being discussed; Relational dimension: the feelings you have about the other person.
Characteristics of the transactional model?
1. Sending and receiving are usually simultaneous in face to face interaction.
2. Meaning exists in and among people, messages do not have meaning rather people interpret words.
3. Environment and noise affect communication.
a. People occupy different env
A dynamic process that participants create through interaction with one another.
Communication
What is the qualitative approach of communication?
Communication in which people treat each other as unique individuals as opposed to objects, regardless of context or number of people involved.
Context
Fields of experience that help them make sense of others behaviors.
Important consequences of transactional communication.
1. Mutual influence which occurs when we interact.
2. Communication depends on behavior of the other person.
3. Relational communication, depends on the person and the connection you have.
Why communication cannot solve all problems?
1. Different points of view.
2. Different expectations.
3. Need to be aware of when and how to self-disclose.
What are the two dimensions of communication competence?
1. Effective: handling of situation
2. Appropriate: enhances relationship
(Balance of the 2 is needed at all times)
Maslow's 5 human needs that need to be satisfied before we can concentrate on the next one.
1. Physical 2. Safety 3. Social Need 4. Self-esteem
5. Self-actualization
Misconceptions of communication
1. Not all communication needs to be understood.
2. Excessive talking does not always improve communication.
3. Communication does not always resolve issue.
4. Effective communication is not a natural ability.
Technological changes have given us new options for communicating personally. What is the term used in your textbook to identify technologically enhanced communication?
Computer-mediation communication (CMC)
When compared to face-to-face interactions, communication via computer is:
either less or more personal depending on the individuals involved.
Which of the following is an accurate statement about communication?
Most communication is unintentional.
Mike and Sue are happily married and always say, "I love you" before ending their telephone conversations. The fact that the words do not have the same emotional impact as the first time they were spoken is indicative of:
Communication is unrepeatable.