intercultural communication FINAL

pop culture

systems of artifacts most people share and know about (tv, music, videos)

folk culture

traditional culture not practiced for financial profit, not controlled by industry, not driven by profit ex: oktoberfest

Four characteristics of popular culture

1. produced by culture industries=within a capitalist system- view products of pop culture as commodities to be sold for profit. 2. different from folk culture 3. it is everywhere 4. fills as a social function

cultural imperialism

domination through the spread of cultural products

media imperalism

domination or control through the media

electronic imperialism

domination or exploitation utilizing technological forms

interpersonal conflict

conflict that occurs between individuals rather than groups or nations

political conflict

conflict that happens at the societal level over political issues

international conflict

conflict that occurs on the international level, often between nations

conflict

involves a perceived or real incompatibility of goals, values, expectations, processes, or outcomes between two or more interdependent individuals or groups.

what are the characteristics of intercultural conflict?

ambiguity, language issues, contradictory conflict styles

affective conflict

aware that feelings and emotions are incompatible

conflict of interests

have incompatible preferences for a course of action or plan to pursue

value conflict

have differing idealogies

cognitive conflict

two or more people become aware that their thought processes or perceptions are in conflict

goal conflicts

when people disagree about a preferred outcome or end state

facework

refers to specific communication strategies we use to "save" our own or another persons face and is a universal concept

Direct approach to conflict

emphasizes that conflict is fundamentally a good thing and should be approached head on

indirect approach to conflict

emphasizes that conflict should be avoided includes pacifism an opposition to the use of force under any circumstances

emotionally expressive

style where intense and overt displays of emotions are valued during discussion of disagreements

Restraint

style where disagreements are best discussed in an emotionally calm manner

discussion style

combines direct and emotionally restrained dimensions and emphasizes a verbally direct approach for dealing with disagreements.

engagement style

emphasizes a verbally direct and confrontational approach to dealing with conflict

accommodation style

emphasizes indirect approach for dealing with conflict and a more emotionally restrained manner

dynamic style

uses an indirect style of communicating along with a more emotionally intense expressiveness

peacebuilding

working toward equilibrium and stability in a society so new disputes do not escalate into violence and war

intergroup dialogue

one of several strategies in peacebuilding

facilitated intergroup dialogue

dialogue focuses on the power of speaking and being understood

forgiveness

strategy used around the world to break the trap of conflict

challenges of intercultural relationships

motivation, differences in communication styles, values & perceptions, negative stereotypes, anxiety, affirming another persons culture, identity and the need for explanations

similarity principle

tend to be attracted to people with similar attitude to ours

complementarity

tend to seek out people with different personality traits to provide balance

unconscious incompetence

be yourself" approach/ not conscious of cultural differences- does not see need to act in any particular way.

conscious incompetence

realize things may not be going very well but not sure why

conscious competence

focuses on analytic thinking & learning-reaching this level is necessary part of process of becoming a competent communicator but not sufficent

unconscious competence

level at which communication goes smoothly but not a conscious process- achieve it when analytic and holistic parts of our brains function together

4 styles of interaction

submission, compromise, obliteration, consensus

submission

one partner accepts culture of other partner; abandoning or denying his/her own.

compromise

each partner gives up some parts of his/her culturally bond habits and beliefs to accommodate the other

obliteration

both partners deal with differences by attempting to erase their individual cultures

consensus

based on agreement and negotiation but not a trade off

biomedical science

dominant model of medicine in the U.S. and many westernized nations

alternative medicine

a medical approach that goes against the norms of the medical establishment (Chinese medicine)

physician- patient relationships:

strict paternalism, benevolent deception, contractual honesty, unmitigated honesty

strict paternalism

a physicians provision misinformation for the supposed benefit of the patient

benevolent deception

withholding information from a patient, ostensibly for his or her own good

contractual honesty

telling a patient only what he or she wants to know

unmitigated honesty

a physicians communication of the entirety of a medical diagnosis to a patient

ethics committees

staffed by health car professionals, religious leaders, and social workers are used to help make decisions about ethics.

contact hypothesis

the notion that only under very specific conditions do intercultural contacts result in positive and tolerant attitudes toward the other groups