What would be the most likely action of a general manager site tested in employing a participative management style?
asking for emoloyee impit in decision making
informal work groups most often develop because?
workers want to satisfy personal needs common to one another
who is the person best qualified to make final decisions regarding the selection of new employees?
the manager of the department in which the employee will work
which of the following leadership styles is the least likely to result in employees becoming dedicated team players?
autocratic
democratic
laisseez-faire
bureaucratic
autocratic
what is the purpose of helping employees plan a career ladder?
To encourage employees to consider a long-term career in the hospitality industry
what is true about bona dude occupational qualifications (BOQs)
they may be used to prevent minors from serving alcohol
what is the industry term for activity designed to attract qualified applicants for hotels vacant management and non-management positions
recruitment
what is another industry term commonly used to identify entry-level workers?
hourly worker
what is the injury term used to describe a carefully planned series of corrective action each increasing in severity and designed to encourage employees to follow establish work rules?
progressive discipline
which of the following leadership styles is likely the best one to use an emergency situation such as fire bomb threat
autocratic
democratic
laissez-faire
bureaucratic
autocratic
True/False: The kids for all seasons program is offered complementary to returning gas only
false
why are the four seasons residence so important to the brand?
The money from the sales of these units Fonza hotels development
True/False: Fourseason serves more business travelers and leisure
True
True/False: Abu Dhabi is not a option for development for Four Seasons
False
four season is the first luxury brand to offer which of the following directly on its website:
user generated reviews
user facebook posts
user instagram posts
user twitter posts
user generated reviews
True/False: The ability to transform and maximize peoples time is such an intergal part of four season strategy
True
what does Isadora Sharp credit with helping him become the man and the leader he is today
The immigrant work ethic and helpful atmosphere going up in a Jewish ghetto
approximately how many four seasons new project are considered mixed use
3/4
True/False: The aftermath of November 2016 election led to a healthy level of stability for the buying market of four seasons
true
what year did four seasons create a Facebook account
2009
Who's job is it to back up the electronica data maintained by the hotels front office
the night auditor
In the lodging industry, what do the letters CRS stand for?
Central Reservation System
in most cases group room rates are for a specific time period will be
higher then transient rates
I guess we're just two rooms for 10 nights. What is the number of room nights reserved by the guest
20
what is the purpose of a folio
to record guests purchases and payments during your stay
Which tourism related industry first developed the concept of your yield management
airline industry
which of the following would a hotel likely not link to its website:
area attractions
competing hotels in the area
educational institutions in the arts
locally operated nonprofit organizations
competing hotels in the area
In a hotel when does one day and the next day begin
when the night auditor begins the night audit
what is the name of the system within a hotel that processes incoming internal and outgoing telephone calls
PBX system
what is the name of the rate at which a room is sold window no discounts offered to the rooms buyers
rack rate
Each of the following events would require one or more guest rooms. which would be classified as SMURF business:
a family of five traveling on vacation
a reunion held for veterans of the Vietnam war
a sales meeting held to introduce customers to a new com
a reunion held for veterans of the Vietnam war
what is the purpose of a cold calling
to qualify prospects
What does a STAR report evaluate
a hotels sales and marketing teams results in relation to those of other hotels
how is a sales and marketing team best evaluated by a hotels general manager
by improvement in objective evaluation measurements
what type of activity describe the act of placing an ad in the yellow pages of a telephone book
marketing activity
a brand-specific frequent guest program is an example of a:
franchisers sales and marketing effort
what is true about transient travelers
they are individual travelers
what name is used to describe a group of competing hotels to which an individual hotels operating performance is compared
comp set
what type of activity describes a site tour
presale activity
what is true about a marketing plan
it is designed to meet the hotels sales goals
who creates a comp set
a hotels management
What is a comp set?
The 4 or 5 hotels that are your closest competitors in your area.
what does STAR stand for in the STAR report
smith travel accommodation report
An Index score of 105 on the STAR report means:
You are better than the others
when is a comp set created
before you open
What is the purpose of an MSDS
to help keep workers safe
who so responsible for making the distinction between mislaid, lost, and abandoned property
a hotels executive housekeeper in keeping with hotel policies and procedures
Which group of housekeeping employees should receive blood-borne pathogen training?
All housekeeping employees
In a 150-room hotel with housekeeping labor costs of $8000 and 2500 rooms sold in a month, what would be the hotels housekeeping labor costs per occupied room for this month
$3.20
what is true about mislaid property
It has been unintentionally left behind.
A room attendant cleans 15 rooms in a shift consisting of 7 hours of work and 1 hour total of break time. What was this room attendant's cleaning time in minutes per room?
28
what is a normal par level in hotel laundry
3 times normal usage
what represents the correct order of procedures used in cleaning linens and terry products
sorting, washing, drying
in a hotel with linen cloth of $2486 in the month of january and rooms sold of $1130 what was the hotels linen cost per occupied room
$2.20
terry" refers to guest room amenities that:
include bath towels, hand towels, and washclothes