Ch 10 11

Nonprogrammed decisions are made with the help of a decision rule.

false

Which of the following statements is true regarding programmed decisions?

Programmed decisions are made with the help of a decision rule.

__________________ is sometimes called sunk costs fallacy.

Escalation of commitment

...

Anchoring and adjustment bias

After a surprising event occurs, many individuals are likely to think that they already knew this was going to happen. This represents the _____ bias.

hindsight

___________ refers to the tendency of decision makers to be influenced by the way that a situation or problem is presented. For example, when making a purchase, customers find it easier to let go of a discount as opposed to accepting a surcharge, even tho

Framing bias

_____ refers to the tendency to avoid critical evaluation of ideas the group favors.

Groupthink

_____ refers to the tendency of some members to put forth less effort while working within a group.

Social loafing

Which of the following is a decision making technique used by groups that uses written responses to a series of questionnaires instead of physically bringing individuals together to make a decision?

Delphi technique

___________percent of a managers time is spent communicating.

50 to 90

A recent survey of over 600 employers ranked _____ skills as the most desirable in new hires.

communication

A(n) _____, such as a boss, coworker, or customer, originates the message with a thought.

sender

_____ occurs when the information processing demands on an individual's time to perform interactions and internal calculations exceed the supply or capacity of time available for such processing.

Information overload

Emotional disconnects occur when the information processing demands on an individual's time to perform interactions and internal calculations exceed the supply or capacity of time available for such processing

false

We simply are bombarded with too much stimuli every day to pay equal attention to everything so we pick and choose according to our own needs. This process is often unconscious and is known as _____.

selective perception

Emotional disconnects occur when

the sender or the receiver is upset, whether about the subject at hand or about some unrelated incident that may have happened earlier.

Which of the following statements is true regarding the grapevine?

The grapevine generally lacks a specific sender.

Research shows that listening skills are related to promotions.

true

Anthropologist Edward T. Hall coined the term proxemics to denote the different:

kinds of distance that occur between people

Communication experts recommend that you should work toward using "but" instead of "and" when you are involved in discussions where not only the stakes are high but also where opinions vary and emotions run strong.

false

Which of the following statements is most likely to be true regarding written communication?

A written communication can be a "one-to-many" communication.

Written communication is often asynchronous.

true

Research also shows that _____ percent of in-person communication comes from nonverbal cues like facial expressions, body stance, and tone of voice.

55

Which of the following nonverbal cues is most likely to have a positive effect on a receiver from the United States?

A direct smile

As compared to verbal communications, written communications have higher information richness.

false

Which of the following communication channels is most likely to have the least information richness?

spreadsheets

Which of the following statements is true regarding information richness of a channel?

Face-to-face conversations have higher information richness than written letters.

Humans listen much faster than they speak.

true

Written communication is most likely to be a better choice when the sender:

is physically separated from the receiver

Oral communication is most likely to be a better choice when the sender:

is conveying a sensitive or emotional message