21.
(p. 393) In comparing teams and group members, which statement is most likely true?
A. Team members can readily identify who is and who is not on the team; identifying members of a group may be more difficult.
B. Group members have common goals; teams
A. Team members can readily identify who is and who is not on the team; identifying members of a group may be more difficult.
22.
(p. 397) The inefficiencies created by more and more people working together is called:
A. groupthink.
B. social loafing.
C. process losses.
D. deindividuation.
C. process losses.
23.
(p. 397) The phenomenon of reduced effort by people when they are not individually accountable for their work is referred to as:
A. process loss.
B. social loafing.
C. group polarization.
D. group storming.
B. social loafing.
24.
(p. 397) _____ refers to any time people increase their level of work due to the presence of others.
A. Social facilitation
B. Additive tasking
C. Social loafing
D. Overbounding
A. Social facilitation
25.
(p. 397) The _____ stage of development of groups is characterized by polite conversation, the gathering of superficial information about fellow members, and low trust.
A. norming
B. storming
C. forming
D. performing
C. forming
26.
(p. 397) The clear emergence of a leader and the development of group norms and cohesiveness are the key indicators of the _____ stage of group development.
A. norming
B. performing
C. forming
D. storming
A. norming
27.
(p. 397) Functional, interdependent roles are characteristic of which stage of group development?
A. Forming
B. Storming
C. Norming
D. Performing
D. Performing
28.
(p. 399) Which term refers to the set of expected behaviors associated with a particular job or position?
A. Group role
B. Groupthink
C. Social facilitation
D. Punctuated equilibrium
A. Group role
29.
(p. 401) A manager makes the following statement to a subordinate, "I need this report back in five minutes, and it had better be perfect." Which term best describes this type of role conflict?
A. Interrole conflict
B. Intrasender role conflict
C. Per
B. Intrasender role conflict
30.
(p. 401) Receiving conflicting information from two or more people about their expectations for your work behavior reflects:
A. intersender role conflict.
B. intrasender role conflict.
C. interrole conflict.
D. person-role conflict.
A. intersender role conflict.
31.
(p. 401) What type of conflict most likely occurs when a store manager encourages a salesperson to mislead customers about the quality of the store's products if deception is inconsistent with the salesperson's values and beliefs?
A. Interrole conflic
D. Person-role conflict
32.
(p. 402) Molly, a member of a product development team, is most likely experiencing _____ if she wonders, "Just what am I supposed to be doing?"
A. role ambiguity
B. role conflict
C. role overload
D. role insufficiency
A. role ambiguity
33.
(p. 402) _____ are the informal rules that groups adopt to regulate and regularize group members' behaviors.
A. Values
B. Norms
C. Ethics
D. Outputs
B. Norms
34.
(p. 404) The sum of forces that attract members to a group, provide resistance to leaving it, and motivate them to be active in it is called:
A. group polarization.
B. social facilitation.
C. group cohesion.
D. punctuated equilibrium.
C. group cohesion.
35.
(p. 406) Which of the following is a possible solution for groupthink?
A. Increasing group cohesiveness and engaging in more overbounding techniques.
B. Isolating the group from outside sources which might bias decision making.
C. Establishing an inde
C. Establishing an independent subgroup to make recommendations.
36.
(p. 413) Which question is most relevant to the task variable of team design?
A. Are there too few or too many team members?
B. Does the team have a meaningful piece of work?
C. Has the team leader established a flexible climate?
D. Does the team have
B. Does the team have a meaningful piece of work?
37.
(p. 418) Which term refers to interactions among team members, such as how they communicate with each other?
A. Punctuated equilibrium
B. Organizational shells
C. Group polarization
D. Group dynamics
D. Group dynamics
38.
(p. 422) For a team to do well, the individuals composing the team must sometimes not maximize their individual effort. This is referred to as:
A. subsystem nonoptimization.
B. limited span of control.
C. organizational process loss.
D. intersender ro
A. subsystem nonoptimization.
39.
(p. 424) At the organizational level, the Team Leadership Model (TLM) suggests that leaders examine the _____ that may be impacting the team.
A. motivations
B. creative skills
C. reward systems
D. interpersonal behaviors
C. reward systems
40.
(p. 428) What is the LEAST likely way that a leader could improve team effectiveness?
A. Putting subtle pressure on dissenting members of the team to ensure concept cohesiveness
B. Designing input-stage variables at the individual, organizational, and
A. Putting subtle pressure on dissenting members of the team to ensure concept cohesiveness