Which statements about group conflict is accurate?
Good groups acknowledge conflict and address the root of the problem openly.
Which of the following statements about meetings is MOST accurate?
As businesses become more team-oriented, people are attending more meetings than ever.
Constructive
criticism involves planning what you will say, focusing on improvement, offering to help, being specific, and avoiding anger.
A meeting should be adjourned when the group has reached an impasse.
true
A synonym for professionalism is
business etiquette
What term describes groups of people who work interdependently with a shared purpose across space, time, and organization boundaries using technology?
virtual teams
Leticia has called a client and gotten his voice mail. What is the BEST advice you can give Leticia for leaving a message?
Smile when leaving her message to add warmth to her voice.
Effective teams often have no formal leader.
true
The list of topics to be discussed at a meeting is called an
agenda
Shawn needs to record his business voicemail outgoing message. Which of the following outgoing messages is MOST professional?
Hi! You have reached the voice mail of Shawn Berg of Juarez Accounting. I am currently away from my phone but will return by 2 p.m. Please call back then. Thank you for calling.
No meeting should be called unless the topic is important, can't wait, and requires an exchange of ideas.
true
When a conflict develops between two members, allow each to make a complete case before the group.
true
It is appropriate for a meeting leader to move the meeting along by saying "Thanks Ivan, for your viewpoint, but please hold your next comment until we can hear what Shung Chai thinks of your idea.
true
What is the optimum number of participants for most group projects?
four to five
Meetings
consist of three or more people who gather to pool information, solicit feedback, clarify policy, seek consensus, and solve problems.
Many businesses have established protocol procedures or policies to encourage civility.
true
Rate refers to the pace of your speech
true
Which of the following demonstrates the best example when answering a telephone call?
Thanks for calling Precision Integrations. This is Beth Ditmer. How may I help you today?
You are in a meeting receiving your performance review and are surprised that your supervisor has offered you many suggestions for improvement. How should you react to the criticism?
Ask for clarification of comments when necessary.
Which of the following statements about workplace teams is most accurate?
Team members who are involved in the decision-making process show less resistance to change.
Which of the following statements about face-to-face communication is accurate.
Face to face interaction is the most effective of all communication channels.
The ______________ are a record of points of discussion, decisions made, and tasks assigned at a meeting.
minutes
Stephen is starting a new job and wants to demonstrate that he is a professional employee. What advice should he follow?
Keep personal opinions of people private.
Smartphones
enable you to conduct business from virtually anywhere at any time and have become an essential part of communication in today's workplace.
Tao has just volunteered to participate in a work team that will explore the establishment of an employee exercise facility. Which of the following behaviors should he practice?
Remind group members of their task if they periodically get off track.
It is normal to experience some degree of stage fright when speaking before a group.
True
Effective speaking skills and career success go hand in hand at every stage of a career.
true
Follow all of these guidelines to deliver your presentation effectively except
begin speaking immediately; that is, speak as soon as you are behind the lectern.
According to a major study on public speaking,
the No. 1 predictor of success and upward mobility is how much you enjoy public speaking and how effective you are at it.
The speakers who suffer the worst butterflies and who make the worse presentations are those who try to memorize their speeches.
false
A professional way to end a presentation is to warn the audience of the conclusion and wrap up the speech with an expression like That's it.
False
Build the best connection with your audience members by providing them the hard, dry facts and by avoiding personalized statistics or personal anecdotes that make you appear amateurish and unpolished.
false
The body of a short, 20 minute presentation should focus on
approximately two to four main points
Because the presenter can create dynamic, colorful presentations that incorporate Web links, music, and video, one of the most popular visual aids is
multimedia slides
It is acceptable for a speaker to break the 6x6 rule for multimedia slides when the users will be reviewing the presentation on their own with no speaker assistance.
True
Which of these tips regarding the use of handouts as a visual aid is most accurate?
Handouts should be discussed during the presentation, but you should delay distribution of the handouts until your presentation is finished.
To create a solid multimedia presentation, begin with the text, and then move on to the graphics, animation, and other enhancements.
True
The most important part of preparing for an oral presentation is
determining the purpose
Develop each of your main points in the ________ of your presentation
body
Lindsay plans to give her audience a handout with images of her PowerPoint slides. Lindsay should distribute this handout after her presentation to maintain audience control.
true
Effective speakers must be aware of their nonverbal messages. Nonverbal means
appearance, movements, and vocal qualities
In her presentation on improving employee morale Jillian makes this statement: so far, you've heard only about the problems we have with morale; let's move to some solutions. Jillian has employed the verbal signpost called
switching directions
Although Microsoft PowerPoint is the business standard for presenting, defending, and selling ideas, overused and abused multimedia presentations have become a common complaint in business.
true
You should present your first sentence from memory to establish rapport with the audience through eye contact.
true
Which of the following statements about business presentations and speaking skills is most accurate?
Effective speaking skills and career success go hand in hand.
All of these are good advice for nonverbal messages during a presentation except
use a variety of gestures planned and rehearsed in advance.
Which of the following statements about preparing for an oral presentation is not accurate?
the key element in successful preparation for an oral presentation is assessing your knowledge and related technical skills
To enliven your presentation and enhance comprehension, try using some exaggeration or distortion in your imagery.
false
After determining your purpose for the presentation, what is your next important step.
analyzing the audience
Paul is explaining to upper-level management how converting to a four-day workweek can solve their budget woes by decreasing expenses. How will he most likely organize his presentation?
problem/solution
Which of these statements about the body of a cover letter is most accurate?
share your experiences demonstrating your initiative and ability to learn easily because employers seek employees with these qualities.
The most successful job seekers launch smart, reactive campaigns.
false
Motivate action by requesting an interview in the _______________ of your application letter.
closing
Your first step in finding a satisfying career should be
learning about yourself, the job market, and the employment process.
You are just graduating from college and have little employment experience, yet you want to put together a persuasive resume. What would be the best resume style to use?
functional resume
Which of the following statements about resumes is inaccurate?
an ethical resume may include half-truths but not outright lies
Seeking a position in criminalistics in a professional crime laboratory ... is an example of a career ____________
objective
You can analyze your qualifications by asking such questions as Do I enjoy working with people, data or things? and Would I rather work for a large company or a small company?
false
Which of the following is considered unethical on a resume?
All of these choice are unethical
In the work experience section of your resume, you should include only those jobs that you think will help you win the targeted position.
true
Your primary purpose in preparing a persuasive resume is to obtain an interview.
true
The purpose of a summary of qualifications is to present your most impressive qualifications and to motivate the recruiter to read further.
true
An e-portfolio is
a collection of digitized materials that give a snapshot of the candidate's qualifications.
The most important reason to prepare an e-portfolio is that it shows off your talents and qualifications more thoroughly than a print resume.
true
You can decide what qualifications you possess and how you can prove them by asking yourself What evidence can I offer that I am a self-starter or a leader?
true
People who learn quickly and adapt to change will always be in demand in today's new workplace.
true
You can make your application letter more appealing by addressing it specifically to the Human Resources Department or Hiring Manager.
false
Another name for a print-based resume is
presentation resume
Although a resume must be perfect, a few errors or typos in a cover letter are acceptable.
false
Because your resume is probably the most important document you will ever write, you should
consider having a knowledgeable friend or relative proofread it
The best advice for college students who need to learn about careers and establish a professional network is to
volunteer with a nonprofit organization
To conduct a safe job search online, you should post your information privately and limit your personal information by omitting your home address and phone number
true
It is unethical to present your grade point average as a calculation based on the grades in your major courses only
false
Students who are serious about the job search should include an internship in their education because polls indicate that nearly 90 percent of employers offer full-time positions to their interns.
true
The closing section of a resume should include personal data (birth date, health, height and weight) to help the recruiter finalize his or her decision
false
Many screening interviews occur on the telephone
true
Which of the following is the best advice when traveling to an darriving at your interview?
if something unexpected happens causing you to be late, immediately call the interviewer to explain what is happening
Which of these responses is the best answer to the question Where do you see yourself in your career five years from now?
As a member of your team, I will have grown and learned enough to advance to a position in management.
How should you close an interview?
Briefly review your strengths, thank the interviewer, and ask what action will follow.
Effective interview-preparation techniques include practicing answers to possible questions, preparing to explain problem areas on your resume, deciding on professional attire, and
preparing success stories
Most employers contact job applicants by e-mail to set up interviews
false
Recommended guidelines for completing application forms include which of the following?
read the entire form before beginning to complete it
How should you respond if an interviewer asks, Why should we hire you when other applicants have better credentials?
confidently explain your strengths such as your openness to new ideas and knowledge of the latest methods and equipment.
When you enter the office for an interview
introduce yourself to the receptionist, and wait to be invited to sit
Rebecca has an interview with a large company in a nearby city. What information should she learn about the company before her interview?
Rebecca should find out all this information about the prospective employer.
Fill out a job application form using a No. 2 pencil to allow easy erasure of mistakes, clear handwriting, and dark lettering
false
After an interview you should always wait for the interviewer to contact you first.
false
If the interviewer begins a question with Tell me about a time when ... you should
describe a situation or task, tell what action you took, and emphasize a positive result.
If an interviewer says Why do you want to work for us? you should
show what you know about the interviewer's company and how your goals match the company and its culture
Which of the following is the best advice to make a positive first impression in a phone conversation with an employer
If caught off guard by the call, ask whether you can call back in a few minutes
Once you have resigned in a meeting with your supervisor, you do not need to document your resignation in a letter or email
false
When interviewing for high-pressure positions, companies may use stress interview techniques, which include being
asked rapid-fire questions by members of a team
During your job search, you should treat any call from an employer just like an interview
true
If the company is conducting a panel interview, a candidate should direct an answer only to the person who asked the question.
false
Although you can't expect to be perfect in an employment interview, you can do your best by
occasionally refocusing and clarifying vague questions by asking "do you mean ...?
If an interviewer asks if you have any questions at the end of an interview, which of the following is an inappropriate response?
No, I have no questions right now, you have shared all the information I need.
To prevent future problems with online material or digital art, you should use a nickname or pseudonym when starting a new profile on a social network.
true
Experts recommend you prepare success stories for your interview, but what should you emphasize in these stories?
share a story that showcases a strategic skill or key accomplishment
When an interviewer asks you a challenging question about a weakness, what is the best way to respond?
mention a previous weakness and the way you have corrected it
when answering interview questions, interject many verbal pauses to give yourself time to formulate appropriate answers
false